"This was the first time ordering from Knetbooks. The selection and prices were excellent and shipping was speedy. We'll definitely use them again. "
"I ordered a book over the weekend and tried to cancel next day. You were closed so I emailed and called but I could never speak to anyone. You never returned my call/ email and sent the book anyway to charge me to send it right back. I have always used you but I’m reconsidering now."
"Books got here in the time is was scheduled and not a hassle to order"
"sent me an wrong book I did't order, I even paid fast shipping fee which doesn't work.
no direct contact phone#, only chatting available which very inconvenient.
refund money still not figure it out."
“Hi Christy! We apologize for the inconvenience you have experienced. I have reviewed your order and a replacement order was issued on 09/16/19 and delivered to the address on file via UPS on 09/18/19. I will email you directly with the tracking information. Please let us know if you need any further assistance. Thank you - Kate”
"Received book in a timely manner. Book in good condition, great value."
"Totally scam page
Totally SCAM page. I would give 0 star if I can. I ordered a book and asked to return right away when I realized I didn’t need the book anymore. I asked the agent from the side right away even when the book was still on its way and didn’t arrive to my place yet. The agent from this side told me I can return for refund with only small fee deducting since it’s still within the refund frame. I got the shipping label from them and shipped back within 15 days as they said. Then now when the book arrived to them, they claimed that the book is not within time frame for refund anymore. They said the book counting as the time it’s arrived but not the time it’s shipped. Which shop would ever count the day it’s arrived but not the day it’s shipped? I’m a customer I have no control over the timeframe of shipping. And most of all, they issued the shipping label themselves to me. They intentionally chose the slow one so they can refuse to refund me. TOTALLY SCAMMING AND SHOULD NOT BE ALLOWED TO SELL BOOKS TO CUSTOMERS ANYMORE"
“Hi TP! We apologize for the inconvenience and frustration this has caused you. I have issued a refund to the card on file, please allow 3-7 business day for the refund process. If you need any further assistance please let us know. Thank you -Kate”
"I received my son’s textbook very promptly and well packaged. Highly recommend this service!"
"I never got my book. It’s been over a week."
“We apologize for any confusion that occurred during the ordering process. Your item shipped within 24 hours and was shipped with the shipping method that was selected at check out. According to USPS tracking 92419901296026581195078341, the item was delivered today 09/23/19. If you need any further assistance please let us know. Thank you -Kate”
"Literally the best like its so easy and cheap!!!!"
"Great decision rental price better than other sites. Shipped within 2-3 days of order "
"Needed my school book ASAP was able to find it here and it came just on the day i needed it "
"Arrived on time and in good condition. Price was about 10% of what other sellers were offering. "
"II placed my order on 8.15.19. The package was delivered back to their warehouse on 9.3.19 since it got stuck when it transferred from UPS to USPS. I haven't received any kind of update. I have tried calling numerous times and I cannot get a live person. I have sent two emails and no responses to either of them and its been over a week. I wait for the help desk and once its my turn apparently it says no one available to help after waiting for over 20 mins. I requested a refund but it won't give me any update since I technically have to send the book back that I never received and is in their warehouse! I had to order this book from a different site and still haven't heard anything from anyone here. "
“Hey Yesenia! We apologize for the inconvenience you have experienced. I have reviewed your order and it has been refunded in full. It typically takes 3-7 business days for returns to process and post. Please let us know if you need any further assistance. Thank you -Kate”
"Was able to rent the book my son needed at much lower cost than the campus book store wanted to charge to rent! Happy mom! Shipping was quick and painless!"
"Very happy with the price and efficiency of the order"
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Hi Latrice! We apologize for the inconvenience you have experienced. I have issues a full refund to your account. Thank you for choosing Knetbooks. -Kate”