"Terrible! I still don't have my book. And I opened a help desk ticket to ask about it and they never responded. Knetbooks seems like a total scam!"
"I placed my order and it shipped and got stuck in Tennessee and there'was no update for 6 days. (Kept telling my teachers my books were on the way and then just stopped saying anything). I tried contacting customer service and no response. I called UPS who said it was USPS. I told them tracking info said UPS, but looks like it may transfer to USPS eventually, but they are still showing waiting for package. USPS confirmed they were still waiting. I placed a second order with another company as I had no idea if I would EVER get my order and they got it to me in 2 days! This order eventually showed up after. I don't think I will be using Knetbooks again!"
“We apologize for the inconvenience and frustration this must have caused you. The shipping method that was selected at checkout was free economy shipping (4-8) business days. This means that the carrier has up to 8 business days to deliver the item. Your item shipped on 08/28/19 and was delivered on 09/06/19 which was within the 8 business days. If you need any further assistance please let us know. Thank you -Kate”
"All textbooks I was in need of ordering were available, in stock and shipped within no later than two days if not shipped the very next day which is what I mostly experienced. They also arrived in a VERY timely manner! Not only did they arrive shortly after being shipped but every textbook ordered, even the self described "used" rentals, were in great condition, I was so pleased. Will definitely be using them in the semesters to come and would highly recommend them to any college student looking to save money on textbooks. I would also like to mention the coupons and discounts they offer as you use their services to save you even more money on current AND future orders with them. Knetbooks also makes returning your books on time extremely easy by providing a FREE shipping label that you just have to print from your account online when it gets closer to time to return them. Looking forward to using them next semester on all my textbook needs!"
"Customer service didn’t help me at all and now I have to pay for return shipping because of them. "
“Hi Andrea! I apologize for any inconvenience you may have experience. If you need to talk to a customer service agent you can email Knetbooks at eservice@knetbooks.com. I don't see any issues with your order. So please let us know how we can assist you. Thanks -Kate”
"It took longer for the book to come in than I anticipated but it looks to be in good shape."
“Thank you for shopping with Knetbooks! -Kate”
"For a rental book I was a little bit skeptical but when the book came in it was a brand new book"
"Delivered quickly and in good condition. Perfect service"
"My order was never delivered and was lost in transit. I never received any notifications about it. I called the customer service number 3 times and you can’t speak with a live person. I then emailed twice and never got a response. Finally chatted with someone and it took over 30 mins to have someone respond. They couldn’t overnight a new order for me and could only do two day business shipping, but 24 hours later, the second order has still not shipped. I will not be ordering from them again after this semester and this has been a total headache. Extremely disappointed "
“Hi Meg! I have researched the order number and a replacement order has been sent and delivered to you. If you need any further assistance please let us know. Thanks - Kate”
""Right on Time." Hassle-free ordering and was delivered when estimated. Will use these services again and recommend to classmates."
"The book arrived on the exact day that it was promised, and the entire process was very easy to fill out."
"Good site got me my stuff on time"
“Thank you Zach! -Kate”
"Knet Books is the way to go. Always has the best prices to find. Free Shipping and returns. Customer service is always willing to help. Only place I Will rent books from."
"Definitely not a catfish!!!"
"Great price and fast shipping "
"I received the book before I was expecting it, they made sure I have all the tracking information and sent me emails and text messages all the time letting me know the actual status of the delivery. "
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good morning! I apologize for the inconvenience this may have caused you. A replacement order was issued on 09/08/19 and it has also been delivered to the address on file. If you need any further assistance please let us know. Thank you -Kate”