"There is no on to actually speak to. You advertise a phone number but when you try to call it the automated system directs you to a help desk where you say you can chat with customer service but there is no chat. When you send an email it’s not actually an email where a customer can keep a record of the conversation as the email is directly on your site. I will never purchase another book on your site!!!"
"I placed an order over a week ago, on 8/27, and the order was shipped the next day. However, my package has not been scanned by UPS in a week, since 8/29. My package was definitely lost. I tried filing a claim with UPS, however they said I am unable to and need to contact the sender. So, I have tried contacting you guys via phone, however there is zero customer service to talk to, just information that you can easily find online about how to return books and track your order, which is useless, I don't understand the point in having a customer service number if there's no one on the other line. I emailed you guys as well through the site, and no response. Used the bogus "chat" option on the site, not even a chat, pretty sure it just sends an email. There needs to be ways that customers can reach the company quickly, I don't have time to wait 48 hours for a simple response from you guys when I've waited over a week for my books and have tried contacting you multiple times. My classes have now started already and I am unable to do the work without the book. This is extremely frustrating and I need my books as soon as possible, if I had known this would be the case I would have used another textbook company. I am aware packages get lost and it is not Knetbooks fault, however the frustration of trying to get a hold of someone from the company is ridiculous. I have used Knetbooks with no problems prior to this, however I will not use it again because of the horrible customer service. There really isn't any customer service at all. "
“ Hey Marie! I have researched your order and the package has a confirmed USPS delivery of 09/05/19. I apologize for the inconvenience this may have caused you. The shipping method chosen at checkout was economy shipping (4-8 business days). If you did not receive your items please let us know. Thank you. -Kate”
"I’ve only used this site once, but I have been waiting quite a while for a textbook rental that I really need for my classes and it still hasn’t come in. "
“Hi Hailey! I have researched the order number provided and USPS show a confirmed delivery to the address listed on the order. I will email you directly with the tracking information. We apologize for any inconvenience they may have caused you. Thank you -Kate”
"I ordered a textbook and it showed delivered to customer but I never received the book. I emailed the company but they never responded. Horrible customer service. I will never order another book from them. "
“Hi Racheal! We apologize for the inconvenience and frustration this must have caused you. according to USPS tracking 92419901296026581192236669, the item was delivered on 08/27/19. I will email you directly with this information. Thank you.- Kate”
"My classmate got this book for $4 while I paid $29"
“Good morning! I apologize for any inconvenience you have experienced. Prices on our website fluctuate on a daily basis, we also offer coupon codes/discounts. I have added one of the code to your account for your next order. Thank you for shopping with Knetboooks. -Kate”
"I rented a book for my son on August 26 and it did not arrive until September 4. It was probably the Post office’s fault, but still, the book arrived two days later than Knetbooks’ guaranteed delivery date. When I tried reaching out to them by email, I got NO response at all. "
“Hi Jackson! We apologize for any inconvenience this has caused you. Free economy shipping is 4-8 business days. We do offer faster shipping depending on the address entered. Please let us know if you need any further assistance. Thank you -Kate”
"Great source for big savings on those required college textbooks--both purchases and rentals. This is the fourth year I have relied on them. Fast, free shipping saves the day. Knetbooks makes it easy."
"I got a book that was shrink wrapped and unable to return if opens. And was trying to get in touch with customer service for ages which no avail. I eventually had to open the book anyways Bc I have a TEST."
“Good morning! I apologize for the inconvenience. If you are renting the item please open it and use it. The label just means it is not eligible to return for a refund if the shrink wrap is opened. Thanks -Kate”
"Fast, reliable, and great quality books"
" I received an email that there was a delay. I emailed support but only got automated messages. I finally emailed requesting a refund and I got an email that the book had shipped with a bogus tracking number."
“Hi Kelly! We apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand and have low availability. Your account is set up for a full refund upon the return of the item. I will email you return instruction for the prepaid UPS label. The tracking # for your order us USPS 92419901296026581194202679. Thank you for your patience through the busy season! Kate”
"great job in the quality of the books"
"Knetbook is a great website to buy textbook on an affordable price. It also was a great experience overall because when the textbook arrives to your delivery destination in a well packaged secured envelope that you need utensil to open the box which it is great because the book does not get damage when it reaches you."
"I paid extra for shipping to be within 1 to 4 business days as I needed the book urgently, and I received it over a week later. Disappointed"
“We apologize for the inconvenience. During our busy seasons, delays can occur. Your item shipped within 24 hours and according to USPS tracking was delivered within 5 business days which is standard shipping. Please let us know if you need any further assistance. Thank you -Kate”
"It has definitely made my college a lot cheaper by thousands of dollars. The only issue I have had is that when returning my books last semester, Knetbooks still says that I have note turned 2 of the 5 books in and they are past due, however, they were all in a single box which doesn't make sense to me that some of them say they have been returned but the others haven't :/. Other than this likely minor mistake my experience with knetbooks has been great and has greatly limited the number of student-loans necessary to take my courses. "
“Good afternoon,
I don't see any over due item on your account. Do you perhaps have another account with us other than Knetbooks? I'll be happy to further investigate if you can provide me the correct order #. Thank you -Kate”
"I am a high school Dean of Students who purchased a textbook for a student taking a dual credit college class. Knetbooks had the best price of all the sites I compared. As an added bonus, I was able to use a coupon code which saved our school district even more money! With the added benefit of free shipping and returns, Knetbooks has become my go-to book rental website."
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Hi! We are so sorry about the inconvenience. If you still need to talk to a live representative, because of the fall back-to-school rush, the quickest and easiest way to reach our customer service team is by using the live chat feature on our website. If you go to www.knetbooks.com/help-desk, a chat bubble will pop up on the bottom right of the screen. Open that and a rep will be there to help you shortly. I will also reach out to you directly in regard to this matter. Thanks for your patience as we work our way through the busy season! -Kate”