"Ordered and got it shipped within the week"
"I love getting textbooks for cheap on this website, but I just ordered one and the tracking always starts with UPS, for me atleast, then right when it gets in my town they make USPS take over. Well my mail man or lady shoved my textbook into my tiny mailbox and bent the spine of my textbook. I am reviewing this now because my book arrived in terrible condition and I don't want to be the one that is overcharged in the end due to my mail man or lady rushing to get their job done. Thank you!"
"Solid
Good
Accurate
On time "
“Thanks, Tony! -Kate”
"My son's books arrived quickly as promised. I am a satisfied mom. Thank you."
“That's great to hear! Glad we could help make your son's semester a little easier! Thanks for choosing Knetbooks. -Kate”
"I was extremely pleased that the book arrived in like new condition! Thank you very much!"
“Thank YOU for choosing Knetbooks. Glad we could help you find what you needed! -Kate”
"Our first experience with Knetbooks and we’re very pleased. Rented 3 books, all delivered on time and in great condition. "
“So glad you found us! We hope you'll choose Knetbooks again in the future! -Kate”
"The textbook needed was reasonably priced for rental and arrived a day earlier than expected."
“That's great to hear, Jennifer! Thanks for choosing Knetbooks! -Kate”
"Book came in on time! Great service! Thank you! "
“Thanks for choosing Knetbooks! -Kate”
"The prices are amazing. Also the shipping is free and so far with my experience, the books have in 2 days.
I had the first problem this week when I received the wrong book. I ordered a 3rd edition book and I received the 2nd edition. I called customer service and they refunded me and gave me the correct book with no issues. "
“Thanks for choosing Knetbooks! We're glad we could help you get what you needed at a price you could afford! -Kate”
"It was satisfactory plus good"
“That's awesome to hear! Thanks! -Kate”
"Will use this site again for my book rentals."
“Thanks for choosing Knetbooks! We're glad you found what you needed! -Kate”
"scam. Horrible service , never again "
“Hey Janeth!
I'm sorry to hear about this. The extra shipping cost that you paid has been refunded. Please allow 3-5 business days to receive those funds back to the card on file. Again, I am sorry about the delay with receiving your item. If you have further questions or concerns please contact customer service at 1-888-388-9909.
Thanks!
Erin
”
"Recommended online, got both of the books I need very quickly and in good condition for very affordable price."
“Thanks for choosing Knetbooks! We're glad you found what you needed! -Kate”
"I tried to cancel my order after reading reviews. Only to receive my book and it was detached from the binder. In the reviews it states they ship substandard products and charge you for damages, knowing full well the books were damaged before they were even shipped to you. I notified my credit card company as to how I received the book in hopes that if I am charged for damages they will have pictures and a record of the transaction."
“Hey Rose!
I'm sorry to hear about this condition of which you received your item. You may return the item for a full refund or you can choose to keep the item for the duration of the rental period. The account has been noted so once the item is returned you will not be held responsible for these damages. If you have further questions or concerns please contact customer service at 1-888-388-9909.
Thanks!
Erin”
"I thought I was really getting a great deal. I payed less than $100 for both books that i needed, but the shipping was absolutely terrible. My books at one point were legit 35 minutes away and then went all the way to Pennsylvania. I understand that it might be the postal service, but it should be good shipping as well as prices. This is the first and last time I’m ordering from Knetbooks. "
“Hey Bryce!
I'm sorry to hear about this. You do have a couple of options if you would like we can issue a replacement with expedited shipping or issue a refund. Please let us know how you would like to proceed. If you have further questions or concerns please contact customer service at 1-888-388-9909.
Thanks!
Erin”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“That's awesome! Thanks for choosing Knetbooks! -Kate”