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Return/Replacement policy:
0.00/5

Verified
5/5

2017-07-28

Awesome

"Easy and cheap books love "


Rep reply posted 2017-07-28
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Hi Ruabdi,

Thanks for your positive feedback! It was short and sweet, but it's exactly how we want the ordering process to go. We're glad you were able to save money with our affordable rentals. We've sent an email to your hotmail.com address with a promo code you can use on your next order with Knetbooks. If you need additional time with your rental, be sure to call us BEFORE the due date and request a courtesy two week extension. If you need additional time beyond that, you can always extend it through your Knetbooks.com account.

Best wishes this semester,

Kate”


Verified
5/5

2017-07-28

Great service

"Prompt delivery. Good condition."


Rep reply posted 2017-07-28
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Hi mforeo84,

Fast delivery of a book in good condition, all at an affordable price, is exactly what we aim to do every day at Knetbooks. Thank you for leaving this positive feedback and sharing your experience. We really appreciate it! I've sent an email to your hotmail.com address further expressing our gratitude and included a special promo code. If you have any questions, give us a call at 888-388-9909.

Enjoy the semester!

Kate”


Verified
5/5

2017-07-27

Hassle free!

"Book is in excellent condition would order from you again! "

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Rep reply posted 2017-07-28
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Hi Angel,

Hearing you'll order from us again is music to our ears. We love repeat customers! I'm happy you're satisfied with the quality of your rental, as we work hard to ensure our customers receive a book in good condition. I've sent an email to your gmail.com address further expressing our gratitude. Please let us know if you have any questions!

Good luck this semester,

Kate”


Verified
5/5

2017-07-27

"Great service! Books arrived quickly!"


Rep reply posted 2017-07-28
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Hi Amy,

We're glad to know your order arrived quickly and you received good service! Towards the end of your rental period, please be sure to print off the prepaid UPS label we provide inside of your Knetbooks.com My Account. If you have any questions, don't hesitate to give us a call at 888-388-9909.

Wishing you the best,

Kate”


Verified
5/5

2017-07-27

Best price and awesome delivery time

"Found out about knetbooks at the last minute but five stars on availability, price, and delivery time. Will be my 'go-to' place from now on for my grad courses "

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Rep reply posted 2017-07-28
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Hi Kim,

We're looking forward to being your go-to for graduate school! We strive to make renting textbooks affordable, saving students millions. Even better, getting your books delivered quickly allows you to focus on getting your semester off to a good start. We've sent you an email to your att.net address with a promo code for your next order!

wishing you the best,

Kate”


Verified
4/5

2017-07-27

"Books arrived quickly. One was little more damaged than description gave but still suitable."


Rep reply posted 2017-07-28
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Hi Tnelson,

Thank you for leaving feedback for us! Receiving your textbooks quickly can make all the difference, so we're happy we could deliver. On the slightly damaged book, if you're unsatisfied with it please give us a call! We work hard to control the quality of our inventory, but when a book slips through, we will gladly send a replacement. I've sent an email to your gmail.com account with a coupon code and more information about the damaged book.

Kate ”


Verified
5/5

2017-07-27

Great Experience

"Knetbooks had everything I needed and shipped quickly. Great experience."


Rep reply posted 2017-07-27
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Hello,

We're thrilled to know you found everything you needed! Knetbooks.com is working hard to be a one-stop-shop for affordable textbook rentals. Even better, your order shipped quickly! To show our appreciation, we sent an email to your jciind.com address expressing our gratitude.

I hope your semester goes well!

Kate”


Verified
1/5

2017-07-27

Not coming back here again.

"Paid for fast shipping but never got what I order in time. Also, full refunds are not given back. "

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Rep reply posted 2017-07-27
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Hi Kimberly,

I'm sorry to hear you do not feel your books arrived on time. We aim to provide affordable textbooks and speedy delivery for all our customers, so we apologize this was not the case. I've sent an email detailing your experience to your gmail.com account. I hope you'll find we value our customers and their experiences after reading it.

Best wishes,

Kate”


Verified
5/5

2017-07-27

Use Knetbooks again and again

"The books arrived on time, in great shape and returns were seamless."


Rep reply posted 2017-07-27
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good Morning,

Thank you for those kind words! We're happy to know your items arrived on time from our warehouse. We really value our repeat customers and the feedback they have to offer. I've sent an email address to your @sbcglobal.net address which includes a promo code you can use on your next order.

Thanks again!

Kate”


Verified
5/5

2017-07-27

The best deal

"This rental was the best deal for the best price. The rental term was perfect and I got the book in a timely manner. "


Rep reply posted 2017-07-27
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Hi Jerri,

I'm glad to know you felt our rental term fit perfectly for your semester! Thanks for leavings this great feedback. If you need additional time, please give customer service a phone call BEFORE the rental is due. We can then issue a courtesy two week extension if call us and request it. I've sent an email to your msn.com address further expressing our appreciation.

Best wishes,

Kate”


Verified
5/5

2017-07-26

I love knetbooks

"Free highlighter affordable rented books"


Rep reply posted 2017-07-27
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

Thanks for leaving this positive review! While the free highlighter is only available for a limited time, Knetbooks.com never stops working to keep textbook rentals affordable. We're happy to hear you received both! We've sent an email to your gmail.com address further expressing our gratitude.

Wishing you the best this semester,

Kate”


Verified
5/5

2017-07-25

Best Price Around!

"I got an on average $100 textbook for $9 through their site. I'm in love."


Rep reply posted 2017-07-27
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Hi Emily

Wow that's an awesome amount of savings! We're in love with your positive feedback and appreciate you taking the time to share your experience. We've sent you an email to further express our appreciation. When it's time to return your rental, be sure to print your prepaid UPS label from inside your Knetbooks.com My Account.

Enjoy,

Kate”


Verified
5/5

2017-07-25

Awesome!

"Great prices and fast shipping time! I will definitely use Knetbooks again."


Rep reply posted 2017-07-27
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

I'm happy your items arrived quickly and you liked our competitive prices! At Knetbooks, we strive to make textbook rentals affordable. I've sent an email to your yahoo.com address also thanking you and included a promo code you can use in the future.

Good luck studying!

Kate”


Verified
5/5

2017-07-25

Quick and Easy

"I ordered my book on a Saturday and paid for one business day shipping. I got by book by noon on Tuesday. I WILL be using this service again!"


Rep reply posted 2017-07-27
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

I'm happy to read your books arrived on time. Reviewing your order, we began processing it on Monday and shipped it out at end of business. With 1 business day shipping, it arrived on Tuesday as you reported. We hope you'll get good use out of the book this semester and look forward to being your textbook provider! Please check your yahoo.com email address for further details about your order!

Wishing you the best,

Kate”


Verified
5/5

2017-07-25

Affordable!

"I can finally get the books I need at a great price!!!"

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Rep reply posted 2017-07-25
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Thank you Robert!

I am so happy that you gave us a chance to supply you with your textbook needs. We strive to provide you with your textbooks quickly at an affordable price. To thank you for your postiive feedback I have sent an email to the yahoo account on file with a promotional offer and a little something extra!

Best of luck this semester,
Kate