"Book didn't arrive until 2 weeks into a 5 week rental"
"I asked to have 3-5 day shipping, it's been over a week and it still hasn't shipped yet."
“Good afternoon,
At Knetbooks.com, we offer thousands of books to our customers featuring low prices and a convenient ordering process. The majority of books available on our website are in stock at our warehouse and will therefore have an advertised availability of 24-48 hours. However, we do offer a limited amount of titles that are available to us through our distributors or directly from the publisher. These items have a longer advertised availability period on our website, based on estimates issued by our providers. After reviewing your order, it appears your item has an advertised availability of usually ships in 3-5 business days. I do apologize for any confusion that occurred and I am sorry you have experienced this inconvenience. Our customers understanding the ordering process and being satisfied with their experience is very important to us. I have sent you an email detailing what will happen next in the order process. Included in the email in an in store credit to assist with your next order. After reading the email, I hope you’ll feel we’re committed to meeting your college text book needs.
Sincerely,
Kate ”
"Great service, user friendly, convenient reminders."
“Hello!
Those are wonderful words to hear! We’re pleased learn you found our site user friendly! We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate ”
"Easy, quick, & inexpensive......perfect for my son's 4 week summer class. "
“Good afternoon,
Thanks for the love! I’m pleased to know you were able to use us for your sons textbook needs. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate ”
"I would give 5 stars if they offered me a coupon at the time I order. I get sent a coupon after I've ordered and paid. By the time I order for next semester, the coupon is expired. Overall Knetbooks has been top-notch and the only site I use for books."
“Good afternoon!
While we can't turn back time, I CAN point you to our coupon page that is always updating with our most up to date coupons:
https://www.knetbooks.com/coupons
I have sent an email to the address on file with another coupon and special offer inside!
Thanks again,
Kate
”
"Renting text books was fast and easy. "
“Good afternoon,
Thanks for the love! I’m pleased to know you had a great experience with us! We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate ”
"Found a reasonable price for my books and they arrived quickly!"
“Good afternoon,
We appreciate the love! I’m happy to hear that you were satisfied with the price of your rentals and they reached you in time. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
”
"Yes very good thank you for book"
“Hello!
Those are wonderful words to hear! We’re pleased learn you are happy with your rental. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate
”
"Perfect. It's a great source to buy or rent from. "
“Good afternoon,
Thanks for the love! I’m pleased to know you had a superior experience with us. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate ”
"I haven't received my book yet"
“Good afternoon,
I am so sorry that you have not yet received your item. I have sent an email to the yahoo.com address on file with some available options.
Thank you for your attention to this matter,
Kate ”
"I would recommend Knet to anyone for rental. Excellent customer service and professional."
“Good morning,
We appreciate the love! I’m happy to hear that you were pleased with our customer service. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate”
"Super fast shipping! Thank you!"
“Good morning,
We appreciate the love! I’m happy to hear that you received your books faster than you anticipated. We strive to provide our customers with a fast and easy way to rent and buy textbooks for all their semester needs. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate”
"Did fat my book because of my address smfh"
“Good morning,
At Knetbooks.com, our customer’s personal and financial information safety is among our highest priorities. We regret to hear that your most recent order was canceled due to a billing address information irregularity. We understand this likely caused an inconvenience for you and have sent email to the address on file explaining the situation in full. We do apologize for the issue and hope our effort to protect our customers will not prevent you from shopping with us in the future.
Our apologies,
Kate”
"Delivery arrived on time andthe books were in very good conditions. Great prices compared to some other places. Will order again from Knetbooks."
“Good morning,
Those are wonderful words to hear! We’re pleased to learn you received your order on time and found some great prices. We hope all your future orders with Knetbooks.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate
”
"the book came right on time and was cheap"
“Good morning,
Thanks for the love! I’m pleased to know you received your book on time and it was a good deal. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good afternoon,
I apologize that your item took longer than expected for your item to reach you. I show that you placed your order on 5/17 and it was shipped on 5/18. Tracking for your order shows that the item reached you on 5/24. (5 business days later). Since I can see that you have opted to return your item for a refund I have set you up to receive a full refund upon the return of the rental item.
Thank you for your time and business,
Kate ”