"I received someone else's order 8 business days after I paid for a 2 business day shipment. Now I have to return the book that was sent to me and wait another 2 days for a book I NEEDED last week. Although they did resolve the issue quickly and refunded my shipment cost."
"I dropped a class last minute to pick up something I needed to graduate. I chatted with Knetbooks about getting a refund or store credit for the books I originally ordered. They said that I would receive a full refund for the amount I spent. Haven't gotten a single dime of my $60+ back...and had to spend $90+ more for new books for my new course. "
“Hi,
I am sorry to hear you have not received your credit yet. After reviewing your order, it does appear the customer service team requested our accounting department issue the mentioned refund. I have sent an email to your bsu.edu address detailing a resolution to your issue. Please check your email for this message.
Thank you for your time,
Erin”
"I have only good things to say about Knetbooks.com The book I rented was affordable; the website easy to use and shipping was quick!"
“Hi,
Thank you for your very kind words! We really appreciate the opportunity to satisfy our customers through affordable textbook rentals. I'm glad to hear your shipping was quick and that you found the website easy to use. I've sent an email to hotmail.com address with a coupon and a special offer.
Thank you for your time and business,
-Kate- ”
"Received the books on time, they were in great condition and I am using this website for rentals for this semester as well!! Keep up the good work!"
“Good afternoon,
Thanks for the love! I’m pleased to know you have come back to us for another semester. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate ”
"This book took forever to get to my house which I didn't expect it to take that long, I'm very upset!"
“Hi Andrea,
I am sorry for any confusion or miscommunication that occurred while placing your order. I understand it is disappointing when expectations are not met. We want all of our customers to enjoy their experience shopping with us. While we do carry thousands of books in stock at our warehouse, some items are only available through our suppliers upon request. We do advertise this as the availability of an item, listed below the price on the item details page. I want to ensure you have an accurate estimate on when you’ll receive your order and set clear expectations about our ordering process. I have sent an email to your gmail address containing information on an in store credit that can be applied on your next order as our way of saying sorry. Further, I’ve included details on when to expect your order. Again, I am truly sorry for the misunderstanding and hope this email helps resolve your issue.
Wishing you the best this semester,
Kate ”
"I like dealing with knetbooks Their books are always in good shape and their price are very affordable !!! Returning Process is easy too!!! "
“Good afternoon,
We appreciate the love! I’m happy to hear that you're satisfied with the condition and price of the items. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
”
"Very bad experience. Will not use again."
“Good morning,
I apologize that we were unable to obtain your item.
I hope that you will reconsider using us again in the future,
Kate ”
"Canceled order would not proceed "
“Good morning,
I apologize that your most recent order placed with us was cancelled. I show that the reason for the cancellation was because you had previously disputed a charge with your bank for a prior order for Food and Culture. Unless your chargeback is resolved, we cannot fullfull any orders for you.
Thank you,
Kate ”
"Knetbooks has always been a very helpful resource to use when finding textbooks. I have been renting from them for a couple semesters, and they always offer the best price around and I have had no trouble at all either receiving the textbook I rented, or returning it."
“Hello!
Those are wonderful words to hear! We’re pleased learn you continue to be a loyal customer. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate ”
"This was one of the worst experiences I've ever had ordering books. My order was cancelled twice!"
“Good morning.
We regret to hear your most recent experience with us did not go as well as you expected. After reviewing your order, it appears canceled due to an irregularity in your provided billing address information. While Knetbooks.com uses the latest software to protect all transactions, occasionally a minor discrepancy will cause the system to flag an order for cancellation. To further explain the situation, we have sent an email address to your gmail address. We greatly apologize for any frustration or inconvenience this may have caused. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Regards,
Kate”
"Easy to find, to order and compare prices Book is in a really good shape "
“Good morning,
Thanks for the love! I’m pleased to know you found our website intuitive and were happy with the books condition. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate ”
"This is my second time renting used textbooks for my boys. Both times have saved me a lot of money!! The whole process was easy and quick!!"
“Good afternoon,
We appreciate the love! I’m happy to hear that you find our ordering process a quick and easy alternative to the traditional book buying experience. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate ”
"It would be better to tell customers if a book is not currently in stock so that the customer may plan accordingly. Also if the website states 2 day shipping this should not include the days to get it from the supplier. Customers read 2 day shipping as receiving the item 2 days after it is ordered."
“Good afternoon,
At Knetbooks.com, we offer thousands of books to our customers featuring low prices and a convenient ordering process. The majority of books available on our website are in stock at our warehouse and will therefore have an advertised availability of 24-48 hours. However, we do offer a limited amount of titles that are available to us through our distributors or directly from the publisher. These items have a longer advertised availability period on our website, based on estimates issued by our providers. After reviewing your order, it appears your item was no different. I do apologize for any confusion that occurred and I am sorry you have experienced this inconvenience. Our customers understanding the ordering process and being satisfied with their experience is very important to us. I have sent you an email detailing what will happen next in the order process. Included in the email in an in store credit to assist with your next order. After reading the email, I hope you’ll feel we’re committed to meeting your college text book needs.
Sincerely,
Kate ”
"Quick delivery, and excellent service"
“Hello tnfelix!
Those are wonderful words to hear! We’re pleased learn you you were happy with our level of service. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate ”
"Thanks great customer care."
“Good afternoon,
Thanks for the love! I’m pleased to know our customer service allowed us to stand out. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate
”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good afternoon,
I am sorry to hear you did not receive the correct order. We understand these circumstances cause frustration and inconvenience those we care most about, our customers. I hope that sending a replacement with one business day shipping will help bring about a quick resolution and minimize issues you may experience. I've also sent an email to your yahoo.com address.
Thank you for your business,
-Kate-”