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0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2017-01-22

Easy

"It came early and the book came in good condition. "


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-22

Rent & SAVE$$$

"My sisters & I used Knetbooks in the past. Have always had a good experience!"


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I have sent a gift to the email on file for your continued loyalty!

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-22

Easy Peasy

"Quick, easy checkout. Found what I needed and they had the best price!"


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the positive feedback! I'm glad to hear you had a smooth transaction! I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2017-01-22

No refund

"My daughter was late returning her books, so the cost of the books was taken out of my account. Which I understand. But they have been returned now for a month and I have neither received an email that they have been returned nor a refund for the amount you took out. "


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I apologize that you haven't received an update in regards to your return. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-22

Awesome

"Super fast shipping and best prices around. Can't be beat!!"


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the positive feedback! I'm glad to hear we have a happy customer! I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2017-01-22

"I ordered 2 books and it should've only taken 4-8 days. On the 8th day, I got one of the books and had to email the company because I didn't get the second. And now I have to wait another week to get the second book. "


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you did not receive your books quickly. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2017-01-22

False advertisement

"I don't even want to give this site one star, but I had to in order to write a review. The book I purchased specifically said that it came with mastering chemistry and when I received my book it did not have what it said was included. I emailed them in regards to the missing item and pretty much told me that "they couldn't do anything" I have ordered from this site several times and you would think that they would be loyal to their customers. "


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you were not satisfied with your order. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-21

Lifesavers

"I had never heard of this website until I researched "cheap textbooks". You guys definitely saved my wallet and my education. A textbook I can get for $30 with Knetbooks with a retail price of $200. Thank you so much!!"


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

That's great! I am so happy to hear we were able to save you some money! I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2017-01-21

False Advertisement

"I wanted to rent a book through knetbooks. When I placed the order, the website told me there were three more in copies in stock and that it would ship within 24 hours. I received an email three days later saying the shipment was delayed. I called customer service to change the shipping location the woman on the phone off-handedly told me if they couldn't find a supplier for the textbook my order would be cancelled. I am appalled that I wouldn't receive an email warning me of this development. If I hadn't called customer service I would have no idea that my book might have been cancelled.
A day later, I received an email that the textbook had been cancelled.
There was a lack of communication from the supplier to the buyer and I am dissatisfied that it appeared that there were books in stock and then suddenly the company didn't have any textbooks available.
"


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-21

A college student dream come true

"Thanks to Knetbooks.com, I saved a ton!!! And it was delivered right on time and quick!!!! I recommend this site to any college student. I'll definitely be renting my books from here for now on!!! Thanks!!!!!"


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am glad to hear that you were pleased with your order. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
2/5

2017-01-21

Delayed

"Why they sold me the book when they didn't even have it in their possession is beyond me but I hope it gets here before classes are over."


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you did not have a positive experience. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-21

Knetbooks saves me money because I am poor and in college!!

"-I love how long I am able to rent the books.
-The books are always in good condition.
-Definitely always recommending the website to college friends.
"


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-21

Amazing

"Ordering textbooks is never a fun time but it makes it semi nice when you can find your books for cheap AND they arrive before the expected delivery date! Will for sure use again!"


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

That's wonderful! I'm glad we could make the process easier for you! I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2017-01-21

Never order from knetbooks!!

"I ordered on the 9th, paid extra for fast shipping, (1-5 days) it's the 21st, still don't have my book!! I contact customer service and they tell me it because the book wasn't in stock when I ordered it. That's my fault? Then they should offer to refund the extra shipping fee at least! We need the book and who knows where it is! Never again!!!"


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have already sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2017-01-21

Received package but no textbook!

"I have ordered textbook rentals from Knetbooks before and had no issues. This time, however, I received a package with no textbook and only my receipt. When I called customer service, I spent 30 minutes on hold and never spoke to anyone. Never ordering from them again! "


Rep reply posted 2017-01-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I am so sorry you received an empty package. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com