"Initially, my order for Kratora did not arrive. USPS was awful, as usual, and did not deliver my order. A couple of interactions with Kratora's customer service department? Everything gets resolved and they were kind enough to resend an order out to me, even though it was not their fault in any way. Other customer service providers should be taking notes!! I love seeing a business that cares and has heart for their consumers. There are enough 5 star reviews on the products here for you to know you'd be making a good purchase, so instead this five star review goes out to the people behind the brand name. In case you're wondering about kratora as a business, let me qualm any uncertainty: they follow through!"
"The reason for 3 star it's That I paid $50 and instead getting what I paid for which was 4 package kit I got 3 Tiny minuscule Samples ridiculous so disappointed for that but there's stuff it's good overall. Change to 4 start because they made it right eventually "
“Thank you very much for taking the time to write this review, your feedback will help us improve. Please note that our customer service department is already in contact with you to solve this issue.
Should you have any questions, please don't hesitate to reach out to us.
Best regards,
Manuela, Customer Service Representative at Kratora”
"I have been dealing with another company for years and due to some website issues, I was forced to shop elsewhere. The product I ordered worked as good as what I normally purchased, but cost alot more for less product. So I think I will be staying with my trusted source for my kratom products. I will add that the service was great, and delivery was quick."
“Thank you very much for buying at Kratora and for leaving your honest review. Your feedback will help us improve our service.
We are very happy to hear that you enjoyed our product.
At Kratora, we offer our customers different ways to save on their purchases. We have a very generous rewards program that gives our customers points for every dollar spent on our products. You can learn more about our rewards program here: https://buykratom.us/rewards/
We also offer discount coupons regularly. You can subscribe to our newsletter to receive different coupon codes in your email.
Best regards and thank you again for sharing your feedback,
Manuela
Customer Service Representative at Kratora”
"I had to use almost the same amount as regular kratom powder. Maybe their kratom powder is okay but don't buy the "50x" extract."
“Thank you very much for taking the time to write this review. We're sorry to hear that our product has not lived up to your expectations. At Kratora, we give our customers the chance to return their order if they are not satisfied within 30 days of delivery. Please visit this page for further information: https://buykratom.us/shipping-and-returns/ or contact us at kratora@buykratom.us.
Best regards,
Manuela
Customer Service Representative at Krato”
"Easy ordering process, product came super fast, exactly as described. Can’t ask for much more than that!"
“We are thrilled to hear how Kratora hits the mark for you! Thank you very much for writing this review.
Warm regards,
Manuela, Customer Service Representative at Kratora”
"This place has the promptest shipping I have ever received, well done! I also found stem and vein kratom which is difficult to find. They are also fairly priced "
“Thank you very much for this 5-star rating, we are very happy that our shop hits the mark for you!
Warm regards,
Manuela
Customer Service Representative at Kratora”
"I enjoyed ordering from kratora thoroughly. I had a hiccup in entering my shipping details and they promptly fixed it and shipped my order in no time! "
“Thank you very much for sharing your experience. We are very happy to hear that our customer service solved the issue promptly!
Warm regards,
Manuela
Customer Service Representative at Kratora”
"I wanted to try this out. . .it was great!"
“We're happy to hear that our product met your expectations.
Thank you very much for ratings us 5 stars!
Warm regards,
Manuela
Customer Service Representative at Kratora”
"Love kratora. Fast shipping and customer service is amazing. The product is better than any I’ve ever tried. Order every week from them. Trevon "
“Thank you so much for buying at Kratora! We really appreciate your taking the time to write this review and your 5 stars rating.
Warm regards,
Manuela
Customer Service Representative at Kratora”
"Very happy with their selection of products and the price is good as well."
“Thank you for your 5-star review. We will be happy to have you back at Kratora!
Best regards,
Cristina
Customer Service Representative at Kratora”
"Very good kratom . but it's way to expensive "
“Thank you very much for taking the time to write this review. We are happy to hear that you enjoy our products.
Please make sure you're subscribed to our newsletter to receive discounts in your email. We also have a rewards program that will help you gain discounts for future orders. You can learn more about our rewards program here: https://buykratom.us/rewards/
Warm regards,
Manuela
Customer Service Representative at Kratora”
"I felt like my guts were eating themselves from the inside out. Ended up throwing the entire bag out. Will never do again. "
“Thank you for taking the time to share your feedback. At Kratora we are 100% committed to our customer's satisfaction, so you can return your order for a full refund within 30 days of delivery.
Please visit this page for more information about our returns policy: https://buykratom.us/shipping-and-returns/
Best regards,
Manuela
Kratora Customer Support”
"Got the product that I ordered within 3 days of ordering. Very satisfied with both my purchase and the quickness of the delivery "
“We are very happy to hear about your positive experience.
Thank you for your feedback!
Warm regards,
Manuela, Customer Service Representative at Kratora”
"Fast delivery Great Quality "
“Thank you for taking the time to share your feedback!
Warm regards,
Manuela, Customer Service Representative at Kratora”
"I've been a Kratora customer for several years. Their products are consistently high quality."
“We are very glad to hear that Kratora has hit the mark for you!
Thank you for your loyalty and for sharing your feedback, it means a lot to us!
Warm regards,
Manuela, Customer Service Representative at Kratora”
A rep from Kratora, manuelakratora, has responded:
“We are very happy to hear that the issue was finally solved and you received your order.
The aim of all of us at Kratora is to provide our customers with excellence at all levels, so your words mean a lot to us. Thank you very much for sharing your experience and for rating us 5 stars.
Warm regards,
Manuela
Customer Service Representative at Kratora
”