ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.39/5
Chance of future purchase:
3.75/5
Shipping & packaging:
4.18/5
Customer service:
3.65/5
Return/Replacement policy:
4.48/5

Verified
5/5

2023-01-19

It was awesome!

"Glad to finally find a stem and vein vendor :) "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-19
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for this 5-star rating! We hope you enjoy our products :)

Warm regards,
Manuela, Customer Service Representative at Kratora”


Verified
5/5

2023-01-17

Awesome customer service!!

"went out of there way to make it right send me 4 samples because my samples did not get send the last order or not seen on notes! products are amazing.."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-18
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for buying at Kratora! We are very happy to hear about your positive experience!
Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2023-01-12

Great service and great educational website

"Got my limited-time discount and received the product quickly. Email contact for qiestions replies quickly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-01-13
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for sharing your experience at Kratora! We are happy to hear that everything went well.

Warm regards,
Manuela, Customer Service Representative at Kratora”


Verified
4/5

2023-01-11

Kratora is solid, CS mixed

"Kratora has good quality products. Recently, however, I had an issue with a costly item and their way of making it right differed from past experience. Was it a change in policy or management? Not sure, but the new way was a hassle that I didn't even bother with. Perhaps they were going above and beyond before and now simply by-the-book. Hard to tell. They are not the cheapest but I am satisfied with Kratora. Fast shipping and reward points are nice."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-12
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for posting your honest opinion.

We are sorry to hear that your experience with our customer service was not as good as expected. Please note that our goal is to provide our customers with the best possible service. If you would like to let us know more about your experience, please feel free to contact us at kratora@buykratom.us. Your feedback will help us improve!

Warm regards,

Manuela, Customer Service Representative at Krtora



Verified
5/5

2023-01-11

Always solid with Kratora

"I have been buying from Kratora for a while now, they always deliver and give me samples on every order. I can't complain."


Rep reply posted 2023-01-11
A rep from Kratora, CristinaKratora, has responded:

“Thank you for posting a review. Happy to hear that you enjoy the free samples!
Best regards,

Cristina
Customer Service Representative at Kratora”


Verified
5/5

2023-01-08

Excellent Choice

"Beyond All Expectations !! Helps with pain,sleep and gives a mood lift ."


Rep reply posted 2023-01-09
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for rating us 5 stars!!
Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
3/5

2023-01-07

I do not like the red

"I liked my first order of white kratom but the red isn't as good. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-09
A rep from Kratora, manuelakratora, has responded:

“Thank you for buying at Kratora and for taking the time to share your honest opinion about our products.
Warm regards,

Manuela
Kratora Customer Support”


Verified
5/5

2022-12-25

Best customer service ever!

"Kratora is one of the best. Fast shipping and high quality product. They offer samples too! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-12-26
A rep from Kratora, manuelakratora, has responded:

“Your review has made our day! Thank you very much for sharing your feedback!
Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2022-12-20

Awesome!

"Superb quality and quick delivery"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-12-21
A rep from Kratora, manuelakratora, has responded:

“Thank you for posting this review!

Warm regards,
Manuela, Customer Service Representative at Kratora”


Verified
5/5

2022-12-18

So Far...

"I ordered a variety pack of the white so that I can test out each one to see which one I like more. So far I've tried 2 and I don't know if it is psychosomatic or not but I definitely notice a difference.

I really appreciate all the information that your website gives & the order was here in 2 days. I will be ordering again
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-12-19
A rep from Kratora, manuelakratora, has responded:

“We are very glad to hear that you are happy with our product!
Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2022-12-18

Good and quick service.

"I have ordered from them again which would not have happened if I was not very happy with there service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-12-19
A rep from Kratora, manuelakratora, has responded:

“We strive to deliver the best service and experience to our customers. Thank you very much for this 5-star rating!

Warm regards,
Manuela, Customer Service Representative at Kratora”


Verified
5/5

2022-12-16

Very fast delivery

"Great products and fast shipping. Would recommend to a friend"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-12-19
A rep from Kratora, manuelakratora, has responded:

“Thank you for sharing your feedback and for helping spread the word about Kratora!

Warm regards,
Manuela, Customer Service Representative at Kratora”


Verified
5/5

2022-12-15

Good product.

"Lol, this thing makes me type something. It was good folks. What more do you want. "


Rep reply posted 2022-12-16
A rep from Kratora, manuelakratora, has responded:

“We are happy to hear that our product has met your expectations. Thank you very much for rating us 5 stars!

Warm regards,
Manuela, Customer Service Representative at Kratora”


Verified
5/5

2022-12-15

Great price and fast shipping

"Great price and fast shipping "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-12-16
A rep from Kratora, manuelakratora, has responded:

“Thank you for this 5-star rating!

Warm regards,
Manuela, Customer Service Representative at Kratora”


Verified
5/5

2022-12-11

Awesome!

"Been with them 3+ years now. My first and only stop for Kratom!!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-12-12
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for being a loyal customer! Your 5-star rating means a lot to us.

Warm regards,
Manuela, Customer Service Representative at Kratora”