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Product & services pricing
3.57/5
Chance of future purchase:
3.84/5
Shipping & packaging:
4.14/5
Customer service:
3.64/5
Return/Replacement policy:
4.38/5

Verified
5/5

2023-02-09

Great selection, good pricing!

"Very happy with their selection of products and the price is good as well."


Rep reply posted 2023-02-10
A rep from Kratora, CristinaKratora, has responded:

“Thank you for your 5-star review. We will be happy to have you back at Kratora!

Best regards,

Cristina
Customer Service Representative at Kratora”


Verified
4/5

2022-11-25

To expensive

"Very good kratom . but it's way to expensive "

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Rep reply posted 2022-11-28
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to write this review. We are happy to hear that you enjoy our products.

Please make sure you're subscribed to our newsletter to receive discounts in your email. We also have a rewards program that will help you gain discounts for future orders. You can learn more about our rewards program here: https://buykratom.us/rewards/

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
1/5

2023-01-30

It made me extremely sick

"I felt like my guts were eating themselves from the inside out. Ended up throwing the entire bag out. Will never do again. "

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Rep reply posted 2023-02-03
A rep from Kratora, manuelakratora, has responded:

“Thank you for taking the time to share your feedback. At Kratora we are 100% committed to our customer's satisfaction, so you can return your order for a full refund within 30 days of delivery.
Please visit this page for more information about our returns policy: https://buykratom.us/shipping-and-returns/
Best regards,

Manuela
Kratora Customer Support”


Verified
5/5

2023-01-30

Great delivery time

"Got the product that I ordered within 3 days of ordering. Very satisfied with both my purchase and the quickness of the delivery "

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Rep reply posted 2023-02-01
A rep from Kratora, manuelakratora, has responded:

“We are very happy to hear about your positive experience.
Thank you for your feedback!

Warm regards,
Manuela, Customer Service Representative at Kratora”


Verified
5/5

2023-01-29

Great

"Fast delivery Great Quality "

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Rep reply posted 2023-01-30
A rep from Kratora, manuelakratora, has responded:

“Thank you for taking the time to share your feedback!

Warm regards,
Manuela, Customer Service Representative at Kratora”


Verified
5/5

2023-01-22

high quality products

"I've been a Kratora customer for several years. Their products are consistently high quality."

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Rep reply posted 2023-01-23
A rep from Kratora, manuelakratora, has responded:

“We are very glad to hear that Kratora has hit the mark for you!
Thank you for your loyalty and for sharing your feedback, it means a lot to us!

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2023-01-19

It was awesome!

"Glad to finally find a stem and vein vendor :) "

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Rep reply posted 2023-01-19
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for this 5-star rating! We hope you enjoy our products :)

Warm regards,
Manuela, Customer Service Representative at Kratora”


Verified
5/5

2023-01-17

Awesome customer service!!

"went out of there way to make it right send me 4 samples because my samples did not get send the last order or not seen on notes! products are amazing.."

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Rep reply posted 2023-01-18
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for buying at Kratora! We are very happy to hear about your positive experience!
Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2023-01-12

Great service and great educational website

"Got my limited-time discount and received the product quickly. Email contact for qiestions replies quickly."

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Rep reply posted 2023-01-13
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for sharing your experience at Kratora! We are happy to hear that everything went well.

Warm regards,
Manuela, Customer Service Representative at Kratora”


Verified
4/5

2023-01-11

Kratora is solid, CS mixed

"Kratora has good quality products. Recently, however, I had an issue with a costly item and their way of making it right differed from past experience. Was it a change in policy or management? Not sure, but the new way was a hassle that I didn't even bother with. Perhaps they were going above and beyond before and now simply by-the-book. Hard to tell. They are not the cheapest but I am satisfied with Kratora. Fast shipping and reward points are nice."

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Rep reply posted 2023-01-12
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for posting your honest opinion.

We are sorry to hear that your experience with our customer service was not as good as expected. Please note that our goal is to provide our customers with the best possible service. If you would like to let us know more about your experience, please feel free to contact us at kratora@buykratom.us. Your feedback will help us improve!

Warm regards,

Manuela, Customer Service Representative at Krtora



Verified
5/5

2023-01-11

Always solid with Kratora

"I have been buying from Kratora for a while now, they always deliver and give me samples on every order. I can't complain."


Rep reply posted 2023-01-11
A rep from Kratora, CristinaKratora, has responded:

“Thank you for posting a review. Happy to hear that you enjoy the free samples!
Best regards,

Cristina
Customer Service Representative at Kratora”


Verified
5/5

2023-01-08

Excellent Choice

"Beyond All Expectations !! Helps with pain,sleep and gives a mood lift ."


Rep reply posted 2023-01-09
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for rating us 5 stars!!
Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
3/5

2023-01-07

I do not like the red

"I liked my first order of white kratom but the red isn't as good. "

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Rep reply posted 2023-01-09
A rep from Kratora, manuelakratora, has responded:

“Thank you for buying at Kratora and for taking the time to share your honest opinion about our products.
Warm regards,

Manuela
Kratora Customer Support”


Verified
5/5

2022-12-25

Best customer service ever!

"Kratora is one of the best. Fast shipping and high quality product. They offer samples too! "

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Rep reply posted 2022-12-26
A rep from Kratora, manuelakratora, has responded:

“Your review has made our day! Thank you very much for sharing your feedback!
Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2022-12-20

Awesome!

"Superb quality and quick delivery"

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Rep reply posted 2022-12-21
A rep from Kratora, manuelakratora, has responded:

“Thank you for posting this review!

Warm regards,
Manuela, Customer Service Representative at Kratora”