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Product & services pricing
3.39/5
Chance of future purchase:
3.75/5
Shipping & packaging:
4.18/5
Customer service:
3.65/5
Return/Replacement policy:
4.48/5

Verified
5/5

2024-06-17

Only place I purchase from

"Kratora is the best. Not only are every single one of their products the best quality, there is no other customer service as exceptional as they are. They take care of all customer needs, extremely friendly, and all orders ship out quick!! If anyone is looking for these types of supplements, I recommend not going anywhere but here. The quality is unbeatable as well as prices, and that's a fact! Thank you always Kratora and team "

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Rep reply posted 2024-06-18
A rep from Kratora, manuelakratora, has responded:

“Your words have made our day! Thank you so much for taking the time to leave this amazing review and for helping spread the word about Kratora!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-06-12

"This quality kratom always helps with my pain! I’ve been using this company for years. "

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Verified
4/5

2024-06-06

Fast and reliable

"Ordered the enhanced was just ok... the packaging isn't as discrete as I'd like considering it had kratora plastered around the whole box. On an amazingly positive note the customer service is beyond wonderful, the shipping was immediate would recommend on those aspects. I just felt for the price point it was higher than it should be. Another positive is they sent a gram each of the other 2 products I wanted to try for free. Honestly a great reliable company."

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Rep reply posted 2024-06-07
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to write this review. Your feedback will help us keep improving our service quality.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-06-02

Excellent all the way around

"Fast shipping. Good prices. And the best products ever. The best"

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Rep reply posted 2024-06-03
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for these positive remarks! They mean a lot to us.
´
Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-06-02

Excellent

"Product was delivered right on time"

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Rep reply posted 2024-06-04
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for this 5-star rating!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
4/5

2024-05-27

Pricey but you get what you pay for. I will continue with Kratora unless something BIG changes for the worse.

"I usually have excellent experiences with Kratora. Unfortunately this time was not one of those.
2 of the bags I bought (both Betuangie) not only did not do what they are meant to, but I became actively sick to my stomach after using a little from each bag. I don't know what to think about this but I will reach out to Kratora on the topic.
Thankfully they usually are happy to send me brand new bags in rare scenarios like this and I have only had 1 or 2 bad experiences with customer service in 9 years. Both of which were resolved in the end.
I'm going to continue shopping from them unless something big changes, in terms of customer relations.

Usually if you purchase by 12pm PST your package will ship same day, which means I will receive from them within 24 hours as I only live 2 hours from the warehouse. They won't make you wait as long as other retailers tend to, which is really nice.

"

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Rep reply posted 2024-05-28
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to share your feedback with us.

We are sorry to hear about your last experience with our shop. If you'd like to let us know more about it, please feel free to contact us at kratora@buykratom.us. We'll be happy to help!

Warm regards,

Manuela
Customer Service


Verified
5/5

2024-05-14

Great Product

"Speedy processing and great product. This site is consistent in their products and I’m satisfied as always "

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Rep reply posted 2024-05-15
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for this 5-star rating! It means a lot to us.

Warm regards,

Manuela
Customer Service Representative at Kratora


Verified
1/5

2024-05-06

All of the products were disgusting

"Now I come back all of the products I received from my order were absolutely disgusting they were a complete and total waste of money I really want my money back honestly because none of the products were effective they did nothing but the description said they were supposed to do I messaged them on messenger through Facebook and their responses were very vague I really just want my money back"

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Rep reply posted 2024-05-07
A rep from Kratora, manuelakratora, has responded:

“Thank you for posting your honest review. We are sorry to hear that our product did not meet your expectations.

Please note that you can return your order within 30 days of delivery. You can see our return policy here: https://buykratom.us/shipping-and-returns/

If you have any questions or suggestions, please feel free to contact us at kratora@buykratom.us.

Best regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-02-18

Only Company I trust

"I have been buying from this company for years. They have great products and send them out asap. I would not even think of buying from another company. The quality is excellent and when I have needed to call them regarding a question ( I think I spoke to Saundra ) she was absolutely extremely professional and got to back with me within minutes of my call. You can not go wrong with this company. "

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Rep reply posted 2024-02-19
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to write this review. We are very happy to hear that our shop hits the mark for you.

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-04-27

My go-to for Kratom

"I’ve used Kratora for quite a few years now, even after exploring other options both locally and online, I keep returning
to Kratora. Not only do they provide consistent prompt and reliable service and delivery, but they continue to grow their inventory and roll out new products instead of resting on what they have and calling it good. I have also had issues that happen during delivery and every time the Kratora team make it right and communicate with me directly to ensure my satisfaction. So, after trying other companies and searching for a team that can one-up this one, I have not been able to improve upon Kratora, and I doubt now that I ever will. This is my source for Kratom, full stop!
"

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Rep reply posted 2024-06-11
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for your loyalty and for taking the time to write this amazing review, we truly appreciate it!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-04-26

Love at First Try!

"First time trying..Loved how calm it made me feel so I bought more this time!"

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Rep reply posted 2024-06-05
A rep from Kratora, manuelakratora, has responded:

“We are very happy to hear about your positive experience. Thank you very much for shopping at Kratora and for taking the time to leave this review!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-04-25

Hi,I give Kratora an A+.From when I place an order till delivery is always like 2-3 days.Very pleased with Kratora.

"Hi, I give Kratora an A+.From order to delivery is 2-3 days and the product is the very best.Very pleased."


Rep reply posted 2024-06-11
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for shopping at Kratora and for leaving these amazing remarks!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-04-25

Kratora is the best!!

"Fast shipping...great product!! Just ordered my second haul! Thank you Kratora! "

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Rep reply posted 2024-06-11
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for this 5-star rating!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
4/5

2024-04-24

Faster than expected

"Good site, will revisit again. "

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Rep reply posted 2024-04-25
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for shopping at Kratora and for taking the time to write this review.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
1/5

2024-04-23

no effet whatsoever

"this just didn't work like it normally does. very fast shipping but i really did not like the product."

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Rep reply posted 2024-04-24
A rep from Kratora, manuelakratora, has responded:

“We are sorry to hear that our product has not met your expectations. At Kratora we are 100% committed to our customers' satisfaction, that's why, if you are not happy with your purchase, you can return it within 30 days of arrival. You can read the conditions on this page: https://buykratom.us/shipping-and-returns/

If you have any questions or want to let us know more about your experience, feel free to contact us at kratora@buykratom.us.

Best regards,

Manuela
Customer Service Representative at Kratora”