ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.39/5
Chance of future purchase:
3.75/5
Shipping & packaging:
4.18/5
Customer service:
3.65/5
Return/Replacement policy:
4.48/5

Verified
1/5

2024-03-22

Delivered wrong and less expensive product.

"I ordered liquid Euphoric (expensive) and got green vein (inexpensive) liquid instead. They loaded one euphoria and all the rest green like I wouldn’t notice. I paid $250 for $100 worth of product. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-03-25
A rep from Kratora, manuelakratora, has responded:

“Thank you for taking the time to write this review. We apologize if we made any errors in your order.
Our team works hard to provide our customers with the best possible service, so if you would like to let us know more about your experience so we can improve for the future, please feel free to contact us at kratora@buykratom.us.

Best regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2021-10-04

Kratora is top notch!

"I have ordered kratom from Kratora several times. They are 5 stars hands down from the product to the service to the speed of delivery. I will continue to buy from Kratora."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-10-05
A rep from Kratora, CristinaKratora, has responded:

“Hi,

Thank you for posting a review. We are glad to hear from satisfied customers. We hope to have you back soon at Kratora!

Best Regards
Cristina, Customer Service Representative at Kratora”


Verified
5/5

2024-03-16

Great quality and great service!

"Subject says it all. I’ve been a Kratora customer for 10 years."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-03-22
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for your loyalty and for taking the time to write this review. We truly appreciate it!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-03-14

Most high-grade kratom...

"After buying A LOT of kratom over the years; what I received far surpassed my expectations. What they offer to it's customers is kratom (AS WELL AS MANY OTHER BOTANICALS) which is the strongest I have seen. Well worth trying! Corey "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-03-15
A rep from Kratora, CristinaKratora, has responded:

“Thank you for your positive feedback, we constantly work to provide the best service and hope to have you back at Kratora soon!

Cristina
Customer Service Representative at Kratora”


Verified
5/5

2024-03-13

I love Kratora

"The quality of Kratom from Kratora is WONDERFUL. A little pricey, but i do think it is worth it, "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-03-14
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for shopping at Kratora and for taking the time to give us this 5-star rating, it means a lot to us!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
1/5

2024-03-03

Mitragyna Hirsuta

"Long term user of this herb. The worst experience I've ever had with it. Batch had no positive effect. Left me with a sour stomach and nothing else. Gave it a few more chances trying to rule out any other possible culprits and had the same outcome. Please take this batch off the shelves it's bad for business "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-03-04
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for sharing your honest opinion. We are sorry to hear that our product has not met your expectations.

At Kratora, we strive to provide our customers with the best experience and product, so if you are not happy with your order you can return it within 30 days of delivery. For more information, please visit this page: https://buykratom.us/shipping-and-returns/

Your feedback helps us do better, so if you have any more concerns or if there is anything else you'd like to share, please feel free to contact us at kratora@buykratom.us. We'll be happy to help!

Best regards,
Manuela
Customer Service Representative at Kratora”


Verified
4/5

2024-03-02

Great Selection

"This is my second purchase from Kratora. They offered a number of selections at $5 for a 1 ounce package (usually $13) , so for my last order I got several different varieties. It was a great opportunity to experiment and find out what works for me without breaking the bank and the potential for buyer's remorse (which has yet to happen).

I don't have experience with other company's products so I have nothing to base a comparison on, but their product seems to be of good quality.

They're quick to get the product out and so far my orders have been accurate. They also have a lot of information on their site, which has been very helpful. The only reason for 4 and not 5 stars is I asked a question shortly after I placed my first order and they essentially told me to research on the web, on this particular topic anyway. I did find information (mostly on their competitor's sites) , but I was looking to them to be the experts.

Having said all that, I'll probably order from them again when I want more Kratom.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-03-04
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for shopping at Kratora and for leaving this review. We are sorry to hear that your question was not addressed as expected, but please rest assured that your feedback will help us improve our service.

Best regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-03-01

Awesome product.

"Fast shipping. Product has helped my health tremendously. I’ll continue to be a devoted customer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-03-01

Fast shipping, good stuff

"Shipping was SUPER fast. Product was in great condition! Would have liked to see some more info on each pack. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-02-24

Great service

"Fast shipping & fresh product!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-26
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for this 5-star rating!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
2/5

2024-02-23

Didn’t feel anything

"I didn’t feel anything from the Kanna "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-02-26
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for posting your honest opinion. We are sorry to hear that our product did not live up to your expectations. If you would like to return your purchase, at Kratora we have a 30-day guarantee. You can learn more here: https://buykratom.us/shipping-and-returns/ or contact us at kratora@buykratom.us. We'll be happy to help!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-12-25

Fast shipping

"Great quality and fast shipping. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-12-26
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to rate us 5 stars!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
3/5

2024-02-19

Not what I was expecting.

"I have been using kratom for 7+years, and I'm very familiar with the different strains. Typically horn is not a fermented strain. For whatever reason, fermented strains don't work as well for me. Both the red, and the white horn I bought, would seem to be fermented, without any indication that they are. However their taste, and smell indicate fermentation. I even compared it with some I had left over from a different company, and they were very different. Quality is still good, just not what I was looking for. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-02-20
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for leaving your honest review. We are sorry that our products did not meet your expectations. If you are not happy with your order, you can return it within 30 days of delivery for a full refund. You can learn more about our return policy here: https://buykratom.us/shipping-and-returns/

Also, if you'd like to provide us with more details about your experience or share your feedback with us, please free to contact us at kratora@buykratom.us.

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-02-19

Never Fails to Disappoint

"I believe the quality continues to climb with Kratora. They ship very quickly and the customer service is great. It's rare to have 100% trust in vendors online these days, but these guys (and gals) really deliver!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-20
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for buying at Kratora and for leaving this amazing review! Your feedback means a lot to us.

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-02-15

Really impressed!

"I have been sampling many other vendors recently after having stagnant strain syndrome from my beloved long time vendor. I just tried the green Malay and feel alive again like a newbie to Kratom again. Their shipping was lightning fast and they provided me multiple samples of powder and gummies can’t wait to try! I will definitely be ordering more and letting my friends and family know about you guys! Cheers "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-02-19
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for rating us 5 stars and for helping spread the word about Kratora! Your feedback will help us grow.

Warm regards,
Manuela
Customer Service Representative at Kratora”