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Product & services pricing
3.37/5
Chance of future purchase:
3.57/5
Shipping & packaging:
4.24/5
Customer service:
3.72/5
Return/Replacement policy:
4.00/5

Verified
5/5

2024-03-01

Awesome product.

"Fast shipping. Product has helped my health tremendously. I’ll continue to be a devoted customer."

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Verified
4/5

2024-03-01

Fast shipping, good stuff

"Shipping was SUPER fast. Product was in great condition! Would have liked to see some more info on each pack. "

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Verified
5/5

2024-02-24

Great service

"Fast shipping & fresh product!"

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Rep reply posted 2024-02-26
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for this 5-star rating!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
2/5

2024-02-23

Didn’t feel anything

"I didn’t feel anything from the Kanna "

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Rep reply posted 2024-02-26
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for posting your honest opinion. We are sorry to hear that our product did not live up to your expectations. If you would like to return your purchase, at Kratora we have a 30-day guarantee. You can learn more here: https://buykratom.us/shipping-and-returns/ or contact us at kratora@buykratom.us. We'll be happy to help!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-12-25

Fast shipping

"Great quality and fast shipping. "

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Rep reply posted 2023-12-26
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to rate us 5 stars!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
3/5

2024-02-19

Not what I was expecting.

"I have been using kratom for 7+years, and I'm very familiar with the different strains. Typically horn is not a fermented strain. For whatever reason, fermented strains don't work as well for me. Both the red, and the white horn I bought, would seem to be fermented, without any indication that they are. However their taste, and smell indicate fermentation. I even compared it with some I had left over from a different company, and they were very different. Quality is still good, just not what I was looking for. "

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Rep reply posted 2024-02-20
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for leaving your honest review. We are sorry that our products did not meet your expectations. If you are not happy with your order, you can return it within 30 days of delivery for a full refund. You can learn more about our return policy here: https://buykratom.us/shipping-and-returns/

Also, if you'd like to provide us with more details about your experience or share your feedback with us, please free to contact us at kratora@buykratom.us.

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-02-19

Never Fails to Disappoint

"I believe the quality continues to climb with Kratora. They ship very quickly and the customer service is great. It's rare to have 100% trust in vendors online these days, but these guys (and gals) really deliver!"

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Rep reply posted 2024-02-20
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for buying at Kratora and for leaving this amazing review! Your feedback means a lot to us.

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-02-15

Really impressed!

"I have been sampling many other vendors recently after having stagnant strain syndrome from my beloved long time vendor. I just tried the green Malay and feel alive again like a newbie to Kratom again. Their shipping was lightning fast and they provided me multiple samples of powder and gummies can’t wait to try! I will definitely be ordering more and letting my friends and family know about you guys! Cheers "

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Rep reply posted 2024-02-19
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for rating us 5 stars and for helping spread the word about Kratora! Your feedback will help us grow.

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-02-11

Always quality, always quick delivery!

"The best Kratom experience!"

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Verified
5/5

2024-02-10

Top Quality

"I thought it would be a great idea recently to try some local store-bought Kratom as it wasn't as expensive. I regret that entirely. The quality of Kratora is on a different level and you'll realize that like I did when you shop around. I'd encourage you to do so, you'll appreciate what Kratora provides that much more. "

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Verified
5/5

2024-02-10

My order arrived promptly and it was organic!

"I like the quality of the Kratom and the fact that it was organic. I live in a rural location and was pleased at how quickly my order arrived."

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Verified
5/5

2024-02-09

Kratora Delivers Every time! 6 Stars

"I’ve been a customer since 2018. Every single order has been amazing. Every. Single. Order. I value their honesty and integrity the most. Great products. "

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Verified
5/5

2024-02-08

The best Kratom available!

"I am always so pleased with my purchases from Kratora! Fast and high unmatched quality! Thank you!"

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Rep reply posted 2024-02-09
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for shopping at Kratora and for leaving this 5-star review! Your feedback is very important to us.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
2/5

2024-02-07

First time purchase

"My experience was not quite good. I did not receive free samples, the qualify was not above average. I asked for customer service and the response sounded rushed and rude. Did not help at all. I asked for help and pushed away. I represent 4 local tobacco stores in my area. It’s my job to research kratom companies and to test their products and report back to the tobacco store owners. I appreciate the survey"

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Rep reply posted 2024-02-08
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to share your feedback. We are truly sorry to hear that you had a poor experience. Please accept our apologies.

Our top priority is the satisfaction of our customers, and we regret that we missed the mark. We'll strive to do better in the future.

If you wish to share any further concerns or suggestions, please feel free to contact us at kratora@buykratom.us.

Best regards and thank you again for your feedback,
Manuela
Customer Service Representative at Kratora


Verified
5/5

2024-02-07

Happy customer

"the product came on time, thank you"

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