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Product & services pricing
3.39/5
Chance of future purchase:
3.75/5
Shipping & packaging:
4.18/5
Customer service:
3.65/5
Return/Replacement policy:
4.48/5

Verified
2/5

2024-04-18

Not strong enough

"I am not happy with the feeling I got from the capsules. They were very expensive and I didn’t notice much"

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Rep reply posted 2024-04-19
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for sharing your feedback with us. We are sorry to hear that our product did not hit the mark for you.

At Kratora we are fully committed to our customers' satisfaction: if you are not happy with your purchase, you can return it within 30 days of delivery. You can see the conditions here: https://buykratom.us/shipping-and-returns/

Also, if you have any questions, you can contact us at kratora@buykratom.us. We'll be happy to help!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-04-12

Red Bali Kratom from Katora is the best, pure , great results, great customer service ! Top knotch Company !

"Always wonderful ! The Best Kratom Company ever !"

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Rep reply posted 2024-04-15
A rep from Kratora, manuelakratora, has responded:

“Thank you so much for buying at Kratora and for taking the time to write these wonderful words about our shop and our product! It means a lot to us.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
3/5

2024-04-10

Good product

"Very small sample variety pack for price
"

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Rep reply posted 2024-04-12
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for sharing your honest review. Your feedback is very important to us, since we always strive to provide a better service.

Best regards,
Manuela
Customer Service Representative at Kratora


Verified
5/5

2024-04-10

Great Product, Very Happy

"Thanks to Kratora for a wonderful shopping experience. Everything worked smoothly, from ordering to receiving my order on time, and receiving a good quality product. Couldn't be happier."

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Rep reply posted 2024-04-10
A rep from Kratora, manuelakratora, has responded:

“We are thrilled to hear that you enjoy your experience with us. Thank you very much for sharing your feedback and for these positive remarks!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-04-08

Always excellent!

"I love the fast delivery!"

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Rep reply posted 2024-04-09
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for choosing us and for giving us 5 stars!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-04-08

Haven't disappointed me yet.

"Shipping is always fast. Products are quality. Prices are reasonable."

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Rep reply posted 2024-04-08
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for rating us 5 stars, it means a lot to us!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-04-07

Can’t Go Wrong

"I have done business with Kratora for years and have never been disappointed. "

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Rep reply posted 2024-04-08
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for your loyalty and for taking the time to write this review, we truly appreciate it.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
1/5

2024-04-03

Customer service does not reply. Ever

"One of my packages was incorrect cannot get a hold of customer service"

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Rep reply posted 2024-04-04
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to write this review. We are sorry to hear that there was something wrong with your order. Could you please contact us at kratora@buykratom.us and let us know more about this issue? We'll be happy to help!

Best regards and please accept our apologies,

Manuela
Customer Service Representative at Kratora”


Verified
2/5

2024-04-01

Mediocre at Best.

"I tried different strains at different doses. This site gives a person no idea on how to dose. I tried to Google it and that was no help either. Customer service was the only thing I thought was ok. I let them know I wasn’t’t happy and said I could return it with in 30 days. I haven’t been refunded yet, but we will see in a couple day, because it arrived there today. I am waiting for them to say I did something wrong! I am hoping not though they seem pretty nice! I thought the taste was horrible (of the powder). I am a newbie and did not feel any change in stimulation or in pain reduction. I would have been so nice to have someone to talk to about dosing! But I tried to go natural, but it doesn’t work!"

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Verified
2/5

2024-03-25

They were very vague and the product didn't help

"Product did literally nothing "

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Rep reply posted 2024-03-26
A rep from Kratora, manuelakratora, has responded:

“We are sorry to hear that our product has not met your expectations, though we appreciate your taking the time to write your honest feedback.

At Kratora, we strive to deliver the best experience and product, so if you are not happy with your order you can return it within 30 days of delivery. For more information, please visit this page: https://buykratom.us/shipping-and-returns/
Or you can contact us at kratora@buykratom.us and our team will be happy to help.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
2/5

2024-03-25

Still haven’t received my order

"Haven’t received my order"

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Rep reply posted 2024-03-26
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for your message. We are sorry that you have not received your order yet. Sometimes there are delays due to USPS workload, weather conditions, etc. Unfortunately, once an order leaves our facility, is in the hands of USPS and we do not have any control over it.

Today we will send you a replacement for your order. Our manager has already sent you an email with the information, but if you have any questions, please feel free to contact us at kratora@buykratom.us and we will be happy to help.

Best regards and sorry for the inconvenience,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-03-25

Always fast and easy to deal with

"They always ship their products quickly and package it well. I am always happy with my dealings with them and have recommended them to friends."

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Rep reply posted 2024-03-25
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for writing this review and for taking the time to recommend us to others!
We are very grateful for your words.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-03-24

Always a quality product.

"I've ordered from others and it wasn't so good, but Kratora may cost a little more but I can smell it. It's that good! I order a lb at a time now, the mylar packaging is wonderful.

Now it's so much easier to order and pay online.
"

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Rep reply posted 2024-03-25
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for shopping and Kratora! We are pleased to know that our product has met your expectations.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2024-03-22

Always a 5 star experience

"Kratora is high quality kratom, their service and delivery is impeccable and quick!"

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Rep reply posted 2024-03-25
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for these kind words, they mean a lot to us!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2022-05-19

Stem and Vein

"This strain is absolutely essential in managing tolerance, and Kratora has a very good product. Kratora is set up for credit cards payment. Stem and vein is used 1 week out of six, a little goes a long way. 100% satisfied."

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Rep reply posted 2022-05-19
A rep from Kratora, CristinaKratora, has responded:

“Hi,

Thank you for your 5-star review. We are happy to hear that everything went well with your order.

Best Regards
Cristina, Customer Service Representative at Kratora”