"It was easy enough to find the battery replacement. I am still waiting for the delivery."

"as of today I haven't gotten my purchase yet!!!! So I'm concern most of my purchases on other sits come within days...I'm hoping for the best."

"ok,, is not a great one to be my first time,,, they say is a 4 day transit,,, and my purchase order hasn't arrive yet,,,, that is going for one week,,and is still in Texas. if this is the way to do business they need to do some improvement in communication. This matter will hold me back for the next time I need to purchase something. Sorry... but am still need my product it was pay on the spot and I don't have it yet... not to great..I know it was order in a saturday but there is no reason for the material to be in texas after that day.. "

"I ordered a replacement battery from Laptops for Less after reading a favorable review of the company by a computer magazine. The battery I received was dead, wouldn't charge, and the computer reported it as defective. I contacted customer service by email and received a prompt reply with a return authorization number. However, Laptops for Less also promised to send an email with a link to a free return shipping label, but that email was never received. Customer service said "we sent it -- check your spam." Nope. I asked them to email again, they said they did, nothing. I called, got a customer service rep on the phone who said they sent it, nothing received. All the while I was receiving their other emails just fine. Googling the problem showed lots of customer complaints about never receiving this shipping label email. I invested the postage and mailed the bad battery back myself with tracking. They received the package on a Monday, and by Friday, their website still reported not receiving it. I wrote to customer service that I'd dispute this charge with PayPal if they didn't acknowledge the package within one day. They did. Two weeks later, I received a working battery in the mail."

"They had the exact power supply I was looking for and it was easy to find. Easy to navigate their site (you can easily go back without losing everything in your cart). Basic shipping was free (an area you have to watch with other sites that have learned from Billy Mays--shipping and "handling") and you have good options available if you need it right away. Essentially everything you want in a site like this. I am planning to go back to them first (before Googling it)the next time I need a laptop related product."

"I needed a new control circuit board assembly for my microwave oven. Laptopsforless had a remanufactured & certified part for the right price, delivered quickly and it worked right out of the box. "

"One word...AWESOME! Paid online at 1:30PM, watching our TV again by 5:30 PM! Added plus...1/3 the cost of any other sellers of the same bulb. Very nice employees also."

"Easy search, very affordable, quick delivery! Could not have asked for more."

"Fast delivery and works as advertised. Could have mentioned on the website that larger capacity battery sticks out of case a little bit. Online shipment tracking did not work, and did not get any e-mail order updates, but used their LiveChat which was polite and helpful. Would certainly buy again."

"Laptops For Less had the best price and by far the best warrenty of any online company that I found. Lamp was very easy to install, probably less than 30 seconds start to finish!!
Thanks a lot Laptops For Less..."

"Originally issued tracking number was wrong. One e-mail got me the correct one and my order arrived on-time. Well, maybe one day later than I had hoped but they used government agents this time. Time will tell how good the replacement battery turns out. So far, so good."

"Our battery arrived in a reasonable time and it works perfectly! Thanks, we really appreciate it."

"So far not very well. No response from Laptops For Less other than collecting my payment. No delivery of my mechandise or reply saying it was going to be delivered."

"Tried to order some batteries and their website was having problems. Not an issue, I can order the phone, or so I thought. Called about 20 times never spoke to a single person. Tried emailing, they told me to call. It's like they didn't want to make the sale. You'll be better off going someplace else."

"Atrocious customer service. Sent me a battery which was completely DOA. I returned it, and now nearly two full weeks later, they have not refunded my purchase price.

******
update:

Wow. I actually had to open a dispute with PayPal before they would refund my money. I was pretty surprised at just how far they seemed to go out of their way to make this an unpleasant experience. Getting a bad battery I can understand, but holding on to the customer's money for weeks? That's just baffling. Needless to say, steer clear of these guys."