"I odered a laptop battery which failed to work after 2 charge cycles. The battery was replaced after a number of emails ,the second battery did not charge at all. The company would not return calls or emails. After getting to online support they tell me my computer is not compatable with the battery ,wrong. They refuse to refund my money and after numerous emails and online chats have agreed to send a third battery but only after I indicate I am going to have my credit card review their practices. I am sure the third battery will probable be defective as well, but we will see. The company does not return phone calls ever. They made me pay for shipping on a defective item they delivered this also does not seem to be a good company practice. I would recommend that you do not do buisness with this company."
"First and last time I will shop at laptops for less!
I order a battery for my toshiba laptop- inputted all the CORRECT info and the battery that was shipped did not fit- spend almost an hour on the phone to be told that I dont know what kind of laptop i have because the battery should fit- I sent it back the next day; I couldnt BELIEVE i was charged the restocking fee when I was not at fault at all"
"Overall, I do not know how Laptops For Less is still in business. They sent me a package and it was not the right one. So I sent it back but somehow it magically disapeared on the way back and I was scammed out of my $140.00. I wil never do business with this company again and I will be sure to tell my friends and family not to as well."
"Here is a summary of my experience: Placed order for TV bulb. Received bulb in wrong casing so that it did not fit TV. Tried to contact Laptops for Less via phone and e-mail for a month. IGNORED BY LAPTOPS FOR LESS! Never received ANY response to ANY of my many messages. Contacted credit card company to reverse charges, which they did. Received a return number from Laptops for Less THROUGH MY CREDIT CARD COMPANY, but by then I had voided the return by removed the bulb from its casing in order to make it work (by the way, the sticker on the seam that shows whether the casing has been opened was ALREADY BROKEN, so the warranty would have been voided, anyway). LIGHTBULB BURNT OUT after two and a half months! Laptops for Less got my credit card company to re-charge me.
In addition, Laptops for Less promised a 6 month warranty on their website, yet the fine print on my packaging slip said there was only a 3 month warranty.
I have never made a complaint against a company, yet I am now going out of my way to warn others about Laptops for Less. Don’t lose money to this disreputable company!
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"I ordered and PAID for a new bulb for our TV on 2/6/10. It is 2/19/10 and I still have NOT received it. I am not getting a reply to my message I left on their customer questions section website. If I do not see my product or a response very soon, BBB will be notified and so will bank!"
"it is impossible to contact anybody affiliated with this company. i tried to cancel my order because they couldn't provide it in the time frame they state on their site. a week later it shows up on my porch. i can't get ahold of anybody who will give me an rma number.
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"Purchased a replacement lamp for our sony tv, it took 1 1/2 weeks to get here, but was as described and is working. Saved a little money because I was not rushed."
"I ordered a product on 12/23/09, received an email on 1/7/10 that is was returned by the Postal Service. I have tried numerous times over the past 3 days to get a response by phone and email. NO response, just answering machines that say they will respond promptly--yea right. I don't know what more I can do. Apparently they have ripped me off for $57.00. DO NOT USE THIS COMPANY. If I ever do get a response, which it seems very unlikely, I'll let you know."
"Ordered battery and power adapter for an old Compaq laptop. Ordering was quick and easy with shipping charges less than 10% of total order. Received correct order promptly and quickly. Overall rating of the company (from a first time user) was excellent with no apparant faults. "
"They sent me the wrong product. I ordered two extended life laptop batteries. They sent me the normal non extended life batteries. I emailed them twice requesting replacement with what I ordered and they completely ignored me. I never even received a response.
I wouldn't recommend this place to my worst enemy. Their customer service is non existent."
"Received an email 9/2/09:
Thank you for ordering from LaptopsForLess.com.
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"Great Product, Great Service, Great Price, A+++"
"Laptops is the number one place to order anything you nned for you PC. The service was impeccable and delivery was good and fast. Thank you for such great service. My computer is working better then new now because of Laptops for less."
"My order has not been received. My first email purchase from them stated the "order has shipped" I was giving a fed ex tracking # too. A day later, I get a strange "order is on backorder" email, even though the previous email said it was shipped! I have emailed numerous times, and even called. No response or phone answer. My order was for a replacement lamp for my projection TV, $125. I am seriously bummed that i trusted this company."
"SELLS DEFECTIVE MERCHANDISE.
I found the company on the web and suggested my friend get a new laptop battery. The first one went dead after one charge. The replacement wouldn't even hold a charge once. The 3rd charged only to 80% and decreased rapidly till it won't charge now beyond about 60%. The California Attorney General office wasn't doing much, so I independently asked LfL how much a battery for the same model laptop cost and how long it should last. They said they didn't carry such a battery. But then when my friend asked for a refund, they said they would send her another replacement"