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Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.54/5
Customer service:
3.81/5
Return/Replacement policy:
3.75/5
Featured Review


Verified
2/5

2022-01-30

Scammy checkout

"When you check out the price is $100 lower than what they actually charge you. There is a rebate but you have to jump through a bunch of hoops to get it and it's actually just a prepaid card not money. Very scammy experience and not what I would expect from lens.com historically."

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Verified
5/5

2022-01-30

Super fast shipping!

"The lenses came flying in the door so fast I had to duck!"

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Verified
5/5

2022-01-30

Contacts

"Came faster than I thought they would! Ordered 1/18 and arrived 1/22!"

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Verified
5/5

2022-01-29

Great service

"Efficient and easy to order. Quick shipping and competitive prices. Will use again!"

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Verified
5/5

2022-01-29

Best deal

"Lens.com offered a rebate that my optometrist didn’t have or couldn’t get! Timely response on questions and fast delivery "

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Verified
5/5

2022-01-29

Good value

"Good price with rebate, fast shipping "


Verified
4/5

2022-01-28

USPS is not your friend

"So my contacts came within a decent timeframe unbeknownst to me. I saw the brown box on the ground but did not realize until the next day that the box was my contacts that I just spent over $200 on. USPS did not make sure they made it in the mailbox. I will be glad to pay extra for UPS/FEDEX next time considering the postal service could careless about my prescription. Overall good service but I would like to have confirmation of delivery option added. "

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Verified
5/5

2022-01-28

Quick and easy with fast delivery

"They take care of everything by contacting the provider and offer fast shipping"

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Verified
5/5

2022-01-28

Easy ordering and fast shipping

"Easy ordering and fast shipping. Great prices too!"


Verified
5/5

2022-01-27

Wow, Wow, and Wow!

"EASY ordering process, the BEST pricing, and FAST shipping! Thank you!"

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Verified
5/5

2022-01-27

Quick delivery! Great prices!

"100% satisfied! They had the best price (after using the rebate). So, going with them was a no brainer. Fast delivery!"

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Verified
2/5

2022-01-27

Wrong...

"I received the wrong prescription because, according to the CS person I spoke with, Lens couldn't get hold of my doctor's office. All the while my doctor's office is calling me saying they cannot get hold of you. So, Lens just sent whatever they felt worked. I called to get a return label and it had been a few days and I have still not received that. I would like to reorder but who knows what is gong on!"

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Verified
4/5

2022-01-27

Good deal with rebate

" I don’t like how long you have to wait to submit your rebate, in the past I was able to submit my rebate as soon as I had a receipt for my order. Seems ridiculous like they are hoping The customer will forget."

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Verified
1/5

2022-01-26

Price deception/hidden fees

"The prices listed on google and your site do not represent what you will pay. I also feel the rebate is poorly outlined and not very clear on how and when it will be received. Still waiting for access to mine long by after stated 5-6 post delivery date.

This site used to have lower pricing than most. No longer the case. Look for another website.
"

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Verified
5/5

2022-01-26

I couldn’t believe how fast the order was shipped!

"I had run out of contacts so really appreciated the speed of delivery. "

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