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Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.54/5
Customer service:
3.81/5
Return/Replacement policy:
3.75/5
Featured Review


Verified
5/5

2022-01-15

Easy to use and fast!!

"Great service, and fast. Easy to use. Highly recommend.
"

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Verified
5/5

2022-01-15

Thanks

"Easy ordering and delivering."

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Verified
2/5

2022-01-14

Charged twice for same order

"I paid for this order with my rewards card
4204 9585 6038 0409
Then was charged again on my American Express card. A supervisor said I would get a refund to my American Express card which has not shown up yet.
"

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Verified
3/5

2022-01-14

Card billed at SHIPPING not ORDER

"Did not know that they charge the card when order SHIPS rather than when I placed my order. My card expired between ordering and shipping resulting in me having to CANCEL the first order and REORDERING because the agent was unable to edit the billing info. The agent I talked with was helpful and polite enough, but she could not look at the old order while working with me on the new order which made placing the re-order problematic. Having to re-do the order also delayed it by 2 weeks. Had the original communication from the company re problem with the card advised to cancel and re-place the order rather than calling them things would have been a LOT smoother!"

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Verified
3/5

2022-01-14

Some Good-Some not so Good

"GOOD
Pricing: seems reasonable
Ease of Order: website is easy to navigate and order
Customer Service: fairly easy to get a hold of and respond
NOT SO GOOD:
Rebate: you have 8 weeks to submit, then it expires...seems like alot of time right, however you CANNOT submit after you order contacts for about 10-14 days (system wont let you). SO if you forget about it because life gets in the way....then you lose. I lost $60 rebate cause I forgot to go back in and submit rebate form :(
Shipping: I have had 2 specific instances that shipping was severely delayed (like 3 weeks) becasur the lenses where out of stock, even though when ordered they said in stock.
Moral of the NOT SO GOOD Story:
Make lotsa reminders on submitting rebate form
Dont order lenses when you are down to you last week of supply
"

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Verified
5/5

2022-01-14

Great!

"Fast and easy service! Easy to order. "


Verified
5/5

2022-01-13

Delivery was great

"Dropped off within the dates I was supposed to get them. They feel great I am wearing one today. Thank you"

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Verified
1/5

2022-01-13

Poor (no) "live" chat

"3 different places on the lens.com page site "Live Agent" pops up, but when you click on it you get the following message

"Looks like there's no agents available right now. If you'd like, you can send over your contact information to us, and a representative will reach out to you shortly."

What a joke.

They offer rebates on your order, started as 5 days after receiving your shipment to activate the rebate, now I see 14 days. guess they just keep pushing it out so that people forget to do it so they can screw them.
"

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Verified
4/5

2022-01-13

Fast delivery

"Affordable and fast! Easy process. "

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Verified
2/5

2022-01-13

Ripped lens!

"Received my lenses. First one was ripped. I called and they wouldn’t replace it. Offered me A refund of one lens which was eight dollars, but of course I can’t just buy one lens and they wouldn’t just send me a new box. So frustrating and Would not buy from them again"

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Verified
5/5

2022-01-13

Only place I am going for contact for now on

"I had a problem the first time I tried ordering due to me using my middle and not my first name. They worked with me. Well when I did order it processed and was sent out in just a few days. I will be buying from them for now on. "

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Verified
5/5

2022-01-12

Quick and easy

"Delivered in a few days at a fourth of the cost of the eye doctor. "

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Verified
5/5

2022-01-12

delivery

"Order was easy to place and delivery was fast. Thank you "

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Verified
5/5

2022-01-12

Fast Delivery

"Fast Delivery
On Time
----
"

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Verified
5/5

2022-01-12

Satisfied and highly recommended

"Satisfied and highly recommended "

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