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Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.54/5
Customer service:
3.81/5
Return/Replacement policy:
3.75/5
Featured Review


Verified
2/5

2022-01-01

Product is okay, custom service is a joke

"Suddenly can't use the promo code because your website updated? The promo code was good til 12/31 and you updated your website before that time. I made a purchase on 12/23 and next day received an email for free shipping, asking the customer service if I can get the shipping fee back, she gave me a big fat NO. I might go local optical stores next time, even though the price is higher, at least they're super nice and won't argue their coupons."

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Verified
5/5

2021-12-31

Great experience

"The whole ordering experience from start to finish was simple and the lenses arrived within a week."

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Verified
5/5

2021-12-31

Super fast service!

"My order was filled accurately and sent quickly! And great prices! Highly recommend!"

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Verified
5/5

2021-12-31

Amazing service

"Very easy to get a prescription and order contact lenses. Thank you for a great service!"

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Verified
4/5

2021-12-31

RGP is allright

"I hate minimum characters "

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Verified
4/5

2021-12-30

Quick to order, less quick for Rebate

"I can't seem to move to printing rebate until I fill out this form. Otherwise, ordering was easy."

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Verified
5/5

2021-12-30

Easy

"Super fast shipping and very easy to do. I had problems on my phone trying to order but once I went on my computer I had them ordered in minutes. The contacts came in excellent condition as well."

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Verified
5/5

2021-12-30

great

"yummy! it was just amaizing"

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Verified
5/5

2021-12-30

Saves Money

"I saved over $200 by shopping with Lens.com It's amazing how they say they want to help you but they overcharge you."

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Verified
4/5

2021-12-30

"Great service. It would be nice if you would send a reminder to request a rebate for lenses. Just noticed that I lost a lot of money with all my previous orders. "


Verified
2/5

2021-12-30

Rebates at a price

"This racket of rebates that expire, dependent on follow up emails and a small validity window require an unfair amount of post purchase maintenance to be worth it in a busy world.

I’ve lost $300 in past rebates and then when I try to be prompt on following up on it, it still needs to be on Lens.coms terms.

The customer service department is a joke … they say too bad on rebates.
"

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Verified
3/5

2021-12-29

A Work in Progress

"There is a rebate as part of the order which I haven't been able to begin processing yet, as per the Lens.com website. Hard to give a meaningful review if the transaction isn't compete yet. I received my lenses with no problem 6 days ago. Can't give a better review until I have actually secured the rebate. And requiring me to write a review as part of the process should have been stated upfront at the time of purchase!"

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Verified
5/5

2021-12-29

Good service

"Highly recommend this service"

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Verified
5/5

2021-12-27

great customer service

"delivery and customer service was great "

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Verified
5/5

2021-12-27

Great

"Super easy and quick. Never have a problem "

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