ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.71/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.54/5
Customer service:
3.81/5
Return/Replacement policy:
3.75/5
Featured Review


Verified
5/5

2019-12-19

Great services

"Easy. Received lens within a reasonable time. "

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-02-12
A rep from Lens.com, LensSC, has responded:

“Thank you for your feedback! It is great to hear you had a great experience when ordering from Lens.com. We appreciate the time you have taken to complete this survey.

We value you as a Lens.com customer!

Thank you

Erica
Supervisor Lens.com


Verified
5/5

2019-12-19

Best Price anywhere!!

"I order these for my grandson. We always order from Lens.com, they have the best prices! I have done the research from different companies.. and Lens.com can not be beat.. Service is great!! and they send exactly what I order. They ship right away.. bottom line.. Great Service! Great Quality! and Great Price!
Thank You!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-02-12
A rep from Lens.com, LensSC, has responded:

“Thank you so much for your kind words! It’s always great to hear from happy customers! We appreciate the time you took to complete this review and look forward to supplying your contact lens needs in the future!

Thank you,

Erica
Supervisor Lens.com


Verified
4/5

2019-12-18

good

"item not as advertised on tv however company did make it right."


Rep reply posted 2020-02-13
A rep from Lens.com, LensSC, has responded:

“We currently do not have any television advertisements at this time. If you have any questions about any order you placed with us, please give us a call at 1-800-536-7266 and we would be happy to help you!

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2019-12-17

came fast

"came fast and order was correct"


Rep reply posted 2020-02-12
A rep from Lens.com, LensSC, has responded:

“Thank you for taking the time to leave this review! We appreciate your feedback and the details of your experience at Lens.com. Thank you for choosing Lens.com!

Thank you!
Erica
Supervisor Lens.com


Verified
5/5

2019-12-17

Great service

"I ordered 2 boxes of lens. I had to return them due to prescription change and they refunded without any issue plus they had a prepaid return label in the box to use. Smooth process and great prices"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-02-12
A rep from Lens.com, LensSC, has responded:

“We are happy you chose Lens.com for your lens contact needs. We do appreciate our customer's feedback and continue to make your experience effortless.

Thank you for choosing Lens.com, we appreciate you!

Thank you,

Supervisor Lens.com


Verified
5/5

2019-12-13

Quick and simple.

"Quick delivery. Easy and user friendly online. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-02-12
A rep from Lens.com, LensSC, has responded:

“We are happy to provide you with your contact lens needs! We appreciate the time you took to complete this survey and the great feedback!

We are pleased to have you as one our great customers at Lens.com!

Thank you

Erica
Supervisor Lens.com


Verified
1/5

2019-12-13

Don’t trust them

"I placed my order on November 29th. When I placed the order I was told the estimate time of delivery between December 6-10. I’ve been calling them to check the status and they can’t provide me with a delivery time, all I am getting is a runaround from customer service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-02-13
A rep from Lens.com, LensSC, has responded:

“Livan,
I apologize for the issues you experienced with the delay in receiving your order. The brand of lenses you ordered were on an extended delay with the supplier. I show that you contacted us this week stating you never received the order and a new order is processing to ship out. Please let us know if you have any more issues with the new order. Thank you for choosing Lens.com, we appreciate your business.
Thank you,
Helen - Manager Lens.com ”


Verified
5/5

2019-12-11

Thanks

"We like your service with a free delivery coupon.
Thanks much,
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-02-12
A rep from Lens.com, LensSC, has responded:

“We appreciate your feedback and the time you took to complete this survey! We are pleased to provide you with your contact lens needs. As always, we are happy to have you as a customer of Lens.com

Thank you!

Erica
Lens.com Supervisor


Verified
5/5

2019-12-10

Lens.com

"Great service, quick turnaround, and prices that are half as much as other sellers"


Rep reply posted 2020-02-12
A rep from Lens.com, LensSC, has responded:

“Thank you for taking the time to leave this review! We appreciate your feedback and the details of your experience at Lens.com. Thank you for choosing Lens.com!

Thank you!
Erica
Supervisor Lens.com


Verified
5/5

2019-12-05

Highly recommend

"Excellent service and price!!!"


Rep reply posted 2020-02-12
A rep from Lens.com, LensSC, has responded:

“Thank you for your feedback! It is great to hear you had a great experience when ordering from Lens.com. We appreciate the time you have taken to complete this survey.

We value you as a Lens.com customer!

Thank you

Erica
Supervisor Lens.com


Verified
5/5

2019-12-04

Fast delivery

"Placed my order on a monday and received it by Saturday! Great product at a great price!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-02-12
A rep from Lens.com, LensSC, has responded:

“This is great to hear! We want to be sure you are satisfied with all services provided to you as a customer at Lens.com!
We appreciate your business at Lens.com!

Thank you

Erica
Supervisor Lens.com”


Verified
5/5

2019-12-04

Great Service

"Ordered contacts from Lens.com and was completely satisfied with the transaction from start to finish. Great pricing, great Customer Service Reps, and great shipping and completion of order. I would highly recommend Lens.com for your eye needs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-02-12
A rep from Lens.com, LensSC, has responded:

“We are always glad to hear when you are satisfied! We strive to provide excellent service for our valued customer. Thank you for choosing Lens.com!

Thank you
Erica
Supervisor Lens.com


Verified
5/5

2019-12-04

Speedy Delivery

"They were delivered promptly, thank you!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-02-12
A rep from Lens.com, LensSC, has responded:

“Thank you for your feedback! It is great to hear you had a great experience when ordering from Lens.com. We appreciate the time you have taken to complete this survey.

We value you as a Lens.com customer!

Thank you

Erica
Supervisor Lens.com


Verified
5/5

2019-12-03

Excellent

"Got Product on time when They said product would and the product was just like you got at the eye doctors. Much lower Price "


Rep reply posted 2020-02-12
A rep from Lens.com, LensSC, has responded:

“We are pleased to know you chose Lens.com! We work towards providing the best prices, quickest delivery and great customer service. We are glad you are a customer of lens.com and look forward to providing you with your contact lens needs!

Thank you!

Erica
Supervisor Lens.com


Verified
5/5

2019-11-29

Good and fast

"Good and fast service. I will use them again."


Rep reply posted 2020-02-12
A rep from Lens.com, LensSC, has responded:

“We appreciate your review. We are pleased to hear that you had a great experience ordering with Lens.com. We try our best to provide fast delivery. Thank you for choosing Lens.com, we appreciate your business.
Thanks
Kiely”