"Lens.com was easy to order from, friendly, had the best price and was super fast with their delivery. I got the lenses 3 days faster than my original delivery date!"
"Fast and excellent service. Will definitely use again!"
"I usually buy my contacts from Walgreens but then I saw the same lenses on Lens.com for about $20 less. I was a little skeptical at first but I'm glad I switched over. I got free standard shipping but they arrived within a day or two! I'm sticking with Lens.com from now on."
“Debraliz,
Thank you for taking the time to leave us a review. I am pleased to hear that you switched over to Lens.com and now you are sticking with us. We look forward to continuing to supply you with your contact lenses. Thank you for choosing Lens.com, we appreciate your business.
Thank you,
Helen ”
"Usually get my contacts at Sam’s but they kept telling me they were on backorder citing supply problems with the manufacturer ...same with Walmart. Lens.com was able to send me the contacts I ordered in a week. Fast service and delivery.....thank you!!!!"
“Barbara,
Thank you for the review. At Lens.com we strive on providing you with excellent customer service, low prices on your contacts, and speedy delivery. I am happy to hear you were very happy with your experience. Thank you for choosing Lens.com, we appreciate your business.
Thank you,
Helen ”
"Lens came just in a few days, very happy with the ordering process and delivery."
“Retha,
Thank you for the review. I am happy to hear that you had a good experience with your Lens.com order. Thank you for choosing Lens.com, we appreciate your business.
Thank you,
Helen - Manager Lens.com ”
"Very fair and helpful company. I absolutely love the contacts I get from them."
“Thank you for your kind words! We are so happy you enjoyed our orders with Lens.com. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"They had a great price on my Dailies, < $30 a box. I ordered 8 of them and when I got to the final page the other shoe dropped - $100+ "handling fee". Ok, I was pretty much expecting this. Even after that it was still a fairly low price so I placed the order. The confirmation email gave an estimated arrival time of 9 - 13 days out. After 9 days the order status still said "in fulfillment". I contacted them via their online chat facility. I was told they were out of stock and that it would be 4 weeks from the time of my order before they would ship. I cancelled my order. I am going to be without contacts pretty soon. It sure would have been nice to know that these were on backorder so I wouldn't have wasted 9 days. "
“Jeff,
When looking into your account we show you placed an order for 8 boxes however, the processing fee was $38.81 and the shipping was $7.95. These lenses are taking a little longer for us to receive these in. We are working really hard to build our inventory with these lenses in hopes that the next time you place the order, there is no wait. Per your request we have cancelled this order. Sadly, when trying to reach you via phone, we were unsuccessful. If you have any questions or concerns, please give us a call at 1-800-536-7266 and we would be happy to help! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"Lens.com was right on time. Easy and convenient. Have used their services for years."
“We strive to be able to make our ordering process as easy and convenient as possible. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"Not sure this was their fault but I had to update my account with a new address and new form of payment and when I clicked submit everything defaulted to my address and still 21 days later I don’t have contacts. FedEx sent them back to lens.com instead of forwarding them to the new address that I put in with the post office. So, now I wait another 5-10 business days "
“We are so sorry to hear that! When looking into your account, we show you placed the order online. Next time you place an order, please give us a call at 1-800-536-7266 and we would be happy to help you with the address change. We appreciate your business at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"I thought I was supposed to get free shipping but I didn't. "
“When looking into your account, it looks like you received our introductory price and with that you do not qualify for the free shipping. If you have any questions going forward, please give us a call at 1-800-536-7266 and we would be happy to help you. We appreciate your business at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"Went online, found my brand, typed in the prescription and placed the order. Super easy, Shipped fast"
“Here at Lens.com we strive to provide the fastest and the easiest ordering possible. We are so happy to hear that is exactly what you received. We appreciate at your business and Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"My Dr recommended daily lens, which i love.my best price is gotten by calling the customer service number and ordering 90 day supply."
“We strive for the lowest price possible here at Lens.com. That sounds like you received just that! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"Easy! Fast. Great price!!!!"
“We are so happy to hear you enjoyed your overall experience with Lens.com! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"Ordered online, prescription passed their verification process, their website stated the manufacturer "They have assured us we will receive your lenses by 01/09/2020.". My prescriptions expires in a few days. ordering through these people resulted in running out of contacts, the expiration of my prescription while waiting for them to fulfill the order, frustration and waste of time.
they offered a an apology in the form "we did not get your shipment in on that date, I apologize".
unfortunately, my storage room is full of similar of apologies, I would appreciate an order delivered on time.
"
“When looking into your account, we show you ordered the Dailies Total 1 90PK. These were on a delay with the supplier however, we are working really hard to build our inventory so the next time you place an order, you do not have to worry about the wait. If you have any questions, please give us a call at 1-800-536-7266 and we would be happy to help you. We appreciate your business at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"I order contacts that was a new prescription and new doctor and it was fast, easy, correct and arrived when scheduled."
“We are so happy you were happy with our services! We cannot wait to do more business with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"The shipping takes long to arrive and I had to email customer service to find out where my package was being shipped from. I think there was a glitch on the website so everything I clicked the tracking number, nothing would happen. Took about 10 days to arrive but the customer service was helpful so I give 3 stars."
“When looking into your account it shows you ordered with standard shipping, which is 5-7 business days. We offer expedited shipping for second day and overnight. If you are interested in those options, please feel free to give us a call at 1-800-536-7266 and we can help you with that. We appreciate your business at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
A rep from Lens.com, LensSC, has responded:
“Katie,
Thank you for the review! I look forward to doing more business with you in the future. Thank you for choosing Lens.com, we appreciate your business.
Thank you,
Helen ”