"I appreciate how quick it was to order and that there was no hassle. All at a great price. Thanks!"

"Getting the lenses was not a problem. However, the process to get the rebate is clearly designed to reduce the number of customers to use it. First, the policy of waiting 14 days before applying for the refund is obviously meant to skim off a percentage of customers who will forget about it if they don't do it immediately. Second, requiring the customer to print the form (many people do not have a printer) mail it (many people don't mail anything) and have to get an envelope and stamp. It is truly ironic that the customer has to print and mail a form to a company named Lens.com. Your rebate procedures may be legal but clearly, this company lacks ethical standards and decency. "

"Received my contacts one day after ordering. "

"Will be ordering again!!!!!"

"I never received a tracking number and still haven’t received my order."

"Great customer service, accuracy in fulfillment and quick shipping. All that I could ask for!"

"Easily navigated the order system, contacts showed up earlier than expected and well, I can see! "

"Did not receive two rebates. I forgot about them until I placed order again. They claim both were never received. I sent all documentation to Len.co. And called. No response except sorry your beat"

"The pricing before and after ordering are different, and want explained clearly. On the website it states a $50 Mail in rebate. But I did not receive either the mail in form or the rebate. I felt that I was being lied to. Don’t think I’ll return back for future purchase. "

"I could not be more satisfied with Lens.com. Cordial costume service, easy and efficient web site, super fast delivery!!
Thank you!!
Claudia. "

"I've used Lens.com before with no issues, but this time was a total failure. I entered in my prescription incorrectly, but when they verified, they said it was fine and shipped me the contacts. When I called them up to let them know, they told me that I had to pay shipping to get my no contacts and I would get a smaller rebate ($10 less rebate and $7 to ship). I asked to speak with a manager. After holding for several minutes I was told that my doctor gave them the incorrect prescription, so it wasn't their fault. I spoke to a different Customer service agent the evening before and he said he has the prescription and it was clearly THEIR fault. I decided (after 37 minutes on the phone) that I was finished and that I would return the contacts. This didn't have to be so difficult, but they wouldn't allow me to speak to a manager and the customer service agent couldn't help me at all..."

"Good experience getting my contacts from lens.com. It was fast shipping and good communication when I had a question on my order, will definitely use them again. "

"The customer service is good and the process is seamless."

"They play too much with rebates, first have to wait the lenses to arrive, then wait 14 days in order to claim the rebate, then send by USMail the claim and finally wait over a moth in order to receive the rebate.
too much playing around, I seriously thinking for next order get some supplier with a good price and no play around."

"My prescription changed, and I was able to return the unopened boxes. Thank you Lens.com!"