"Lens.com was easy to order from, friendly, had the best price and was super fast with their delivery. I got the lenses 3 days faster than my original delivery date!"
"It took a long time for delivery and didn't come on the expected delivery date. "
"Ordered on 12/13. Three weeks passed, nothing received. Can’t blame Christmas rush. May need to find another source."
“When looking into your account we show that the order shipped the same day it was placed. However, we also show the order did not arrive until 1/6/20. We are so sorry for the delay but thank you for bringing that to our attention! If you have any further questions, please give us a call at 1-800-536-7266 and we would be happy to help you. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"Like the review title says."
“
We are happy you chose Lens.com for your lens contact needs. We do appreciate our customer's feedback and continue to make your experience effortless.
Thank you for choosing Lens.com, we appreciate you!
Thank you,
Supervisor Lens.com
”
"So happy I found you! Ordering my contacts was so easy and fast and they were delivered much sooner than expected. And, to top it off, you offered the lowest price. One happy customer here!"
“Thank you so much for your kind words! It’s always great to hear from happy customers! We appreciate the time you took to complete this review and look forward to supplying your contact lens needs in the future!
Thank you,
Erica
Supervisor Lens.com
”
"After searching around the internet for the lowest price on contacts at the moment, Lens.com won. They made it easy to order, to upload my prescription , and my order arrived in just a few days! Very happy!"
“We are happy you chose Lens.com for your lens contact needs. We do appreciate our customer's feedback and continue to make your experience effortless.
Thank you for choosing Lens.com, we appreciate you!
Thank you,
Supervisor Lens.com
”
"lenses arrived promptly and as described. "
“Thank you for the review. We are happy to hear you had an excellent customer service experience. We strive to provide low prices, excellent customer service, and quick delivery. Thank you for choosing Lens.com, we appreciate your business.
Thank you!
Erica
Lens.com Supervisor
”
"Lens came quickly. Took 9 mos and multiple calls to eventually get rebate "
“We are so happy you were able to received this order so quickly. The rebates take up to 10-12 weeks to receive. If you have any questions on them, please give us a call at 1-800-536-7266 and we would be happy to help you. We appreciate your business at Lens.com and look forward to doing more in the future.
Thank you,
Hannah, Supervisor”
"Easy ordering, very quick delivery and a great price. Will use them again!"
“Thank you so much for your kind words! It’s always great to hear from happy customers! We appreciate the time you took to complete this review and look forward to supplying your contact lens needs in the future!
Thank you,
Erica
Supervisor Lens.com
”
"All of the contact boxes were crushed and caved in. "
“We are so sorry to hear this! We don't ship lenses if they are damaged or defective. When this happens, please give us a call and we would be happy to fix whatever problem you have! We appreciate your business at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"4 boxes for the price of 2 and they showed up at my door 2 days later"
“Thank you for the review. We are happy to hear you had an excellent customer service experience. We strive to provide low prices, excellent customer service, and quick delivery. Thank you for choosing Lens.com, we appreciate your business.
Thank you!
Erica
Lens.com Supervisor
”
"This is the second time I've ordered from Lens.com and I would definitely do it again."
“We are happy to provide you with your contact lens needs! We appreciate the time you took to complete this survey and the great feedback!
We are pleased to have you as one our great customers at Lens.com!
Thank you
Erica
Supervisor Lens.com
”
"Very pleased with the purchase and delivery of the contacts. Will definitely buy lenses here again. "
“We are pleased to know you chose Lens.com! We work towards providing the best prices, quickest delivery and great customer service. We are glad you are a customer of lens.com and look forward to providing you with your contact lens needs!
Thank you!
Erica
Supervisor Lens.com
”
"Webiste easy to navigate, customer service excellent, competitive price and they deliver when they say they are going to deliver."
“We thank you for your feedback and we strive to be sure you are happy. We appreciate the time you took to complete this survey! We look forward to providing you with your contact lens needs!
Thank you!
Erica
Supervisor Lens.com
”
"This was the first time I had used Lens.com to purchase my contacts, but it won't be the last. They had the best prices and the ordering and delivery service was excellent. I was very pleased, to say the least. "
“We appreciate your feedback and the time you took to complete this survey! We are pleased to provide you with your contact lens needs. As always, we are happy to have you as a customer of Lens.com
Thank you!
Erica
Lens.com Supervisor
”
"Easy exchanges for old prescription
"
“We are always glad to hear when you are satisfied! We strive to provide excellent service for our valued customer. Thank you for choosing Lens.com!
Thank you
Erica
Supervisor Lens.com
”
A rep from Lens.com, LensSC, has responded:
“When looking into your account, we show your order shipped the same day it was placed, with standard shipping. Our standard shipping is 5-7 business days. Your order shipped on 12/26/2019. We were closed on New Years Day. Your order arrive on 1/7/2020, which is within the 5-7 business days. We also offer second day shipping and over night shipping. Next time you place an order and are interested in these options, please give us a call at 1-800-536-7266 and we would be happy to help you! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”