"My claim was processed in a very timely manner. The work was done fast, their team was very efficient and professional. I give them very high marks and I am very impressed with the way they train their staff. I have experience in customer service and you can tell that there are controls in place to ensure that the quality of all interactions is kept to a high standard. I highly recommend them as a provider if you are in the market for a proper Home Warranty company."
"We recently worked with Liberty for our dishwasher and water heater repairs, and both technicians that were sent provided quick service and flawless repairs. Abigail was beyond patient, and professional, providing detailed information and followed up right after."
"I truly appreciate Liberty Home Guard for being there every time I need them. Special thanks to Ryan for being very professional and understanding. And I haven’t had a single subcontractor issue either. Great job each time."
"Their pest control specialist came over the next day after I called in, and did a fantastic job. Three months in, we had not seen these bugs reappear in the home. Great coverage, and attentive customer service. Love it. Thanks."
"Their reps are friendly and helpful. Any time I have a problem with my appliances, the technicians are called out to come quickly and fix them without any issues. Filing a claim is quick and I usually have an appointment scheduled the next day. Great service, professional team."
"Wonderful customer service. Special thanks to Lorraine, one of their on site supervisors. She was kind and patient and a pleasure to speak with. Thank you, Liberty Home Guard."
"Our Liberty Home Guard plan has saved over $2,000. They’ve replaced our Air Conditioning System, Washing Machine, and Microwave. We spent about $800 on the plan and are just at the halfway mark before expiry, so we are very pleased with the savings so far. Also the team there has always been kind and caring with our issues. I want to especially mention Emily who was very attentive, and welcoming with us and to thank her for all her help."
"The tech Liberty sent out to fix my leaking bathtub was knowledgeable and on time. He did leave a bit of dust/residue in and around the tub. I called Liberty to let them know and a few minutes later the plumber called me apologizing and offering to come back to my home. It was not such a big deal so I told him it was fine. Outside of that, the entire experience was stupendous and way better than I thought it would be."
"LHG is a truly excellent company. They’re flexible and responsive to customer feedback. They did not even require a diagnostic to get my microwave replaced and they were very communicative throughout the process, including the tracking of the order."
"Impressed with Liberty’s customer service. All is coordinated properly, the service provided is of great quality. Will continue enrollment with them."
"Our dryer stopped working. In less than 72 hours a repairman paid us a visit and fixed the issue. What I noticed was that he came prepared with the right parts and tools, he diagnosed the problem within an hour, issued the repair, cleaned up, and was on his way. Satisfactory service.
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"Liberty Home Guard agreed to replace my oven, and did so without even sending a technician out to diagnose the initial issue, which helped speed things up. They just asked me some initial questions after I submitted the claim (through the portal I might add), and from there were able to determine the oven should not be repaired and to proceed with replacement. It’s beyond nice to finally have a home warranty company that follows through on their promises."
"Dependable and trustworthy. Have reached out to Liberty a couple of times, and they never let me down. The customer service is always friendly and everyone is eager to help. Super happy with the service I get each time, worth every penny.
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"I have had 3 different claims with Liberty, and they have been very prompt about getting a handyman out to fix the issues. I have had an excellent experience with this company for the past year in which I have been enrolled. Will renew the policy shortly.
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"We are satisfied with Liberty Home Guard’s plan! We’ve saved a lot of money and the staff adds a nice personal touch to their communication style. They are very well versed in my home when we speak. For example, when I recently had a pool claim, Lorraine asked me whether it was my pool or the hot tub and whether it was the same issue I experienced last time. I appreciate dealing with people like Lorraine who are competent and take the care of their customers seriously."