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Product & services pricing
4.33/5
Chance of future purchase:
4.19/5
Shipping & packaging:
4.06/5
Customer service:
4.43/5
Return/Replacement policy:
4.45/5

Verified
4/5

2022-07-28

Online Gadget Shop

"Recently bought a gadget from LightInTheBox, really a cool website with all good discounts and range of items"

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5/5

2022-07-14

You are great!

"Was a very nice experience."

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5/5

2022-07-27

Awesome Customer Service!

"My experience with this company has been awesome. I love their clothes and their Customer Service is great! An agent Silvia helped me with a shipping problem. She was very professional but patient and understanding. The process was painless and I'm very satisfied with the outcome. Kudos to Silvia! The company is lucky to have her on their team! I'm going to keep buying from this shop, Light in the Box."

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Verified
3/5

2022-07-27

One dress is to small for Size L .

"i got one dress in Size L . ist is ok ,
but the other one in Size L is to small .more like M .
"

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Verified
4/5

2022-07-26

Bien sauf les conditions de retour

"Certains articles sont bien mais quand même de qualité médiocre et de finitions grossières. Rapport qualité prix moyen.
Attention aux retours, on m'a proposé un remboursement à 20% du montant d'achat ou un avoir de 30% !
Vous y serez de votre poche dans tous les cas.
"

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5/5

2022-07-26

That s when you learn the custommer service is responsible

"At the pick up station, one of my orders was missing in an open package. Ghazi was very nice and calmed me down, offering to resend or refund. I choosed the second option because i can not wait again so i ll buy local. Sad because the faucet i choosed was beautiful and i will now pay more for less. But at least i received a responsible reply and refund. Thank you for that."

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Verified
5/5

2022-07-26

100% satisfied!

"It is the first time I ordered on this site and I will order in the future again for sure. The delivery time was much shorter than expected, well packed and the product is from great quality, just like the description said. Very very pleased with it, especially in combination with the price.
I can recommend this site so far to my family and friends.
"

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Verified
2/5

2022-07-26

Wrong size

"I order 4 pairs of trousers, exactly the same item and same size: Small, but , diferents colores,
The white and the black trousers were perfect but the 2 beige trousers ( Damasco) are with the wrong label “Small”. There size is Large or XL.. I send a picture where you can see obviously that there is a mistake and that the size cannot be Small.
I am receiving messages from your customer service saying that I made the mistake and choose the wrong Size ???
And that I should keep the trousers and get a discount? But II cannot use this trousers !
And I have to pay between 10 and 30 USD to send back by DHL the items to your company, which is almost igual to the value of the trousers?
Sorry but this is not correct and not a hood service and I am waiting for a reimbursement of tge value of thoses 2 trousers.
"

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Rep reply posted 2022-09-20
A rep from LightInTheBox, LightInTheBox, has responded:

“This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.

On size matter, please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:

https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1

In order to protect your info and solve your problem. would you please provide your e-mail address and order number so I could offer proper solution for you?

Waiting for your kind response.

Sincerely
Customer Service”


Verified
5/5

2022-07-26

Good customer service

"had a problem with an order. I got a quick response and the problem was solved quickly"

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Verified
5/5

2022-07-26

TOUT EST VRAIMENT PARFAIT....RIEN A REDIRE

"LES PRODUITS SONT SUPERBES !! PARFAIT...."

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Verified
4/5

2022-07-26

Leveransen var i två veckor

"Säkerheten var dålig eftersom paketet hängdes på en brevlåda nära dörren till huset. Istället kunde man knacka på dörren."

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Verified
5/5

2022-07-26

tutto ok

"bellissimi i tessuti e come sono confezionati "

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Verified
5/5

2022-07-26

Great variety and prices clothing and everything else too

"I ordered a variety of items at excellent prices of clothing. They have many other things as well that I am interested to try.

Make sure to check their size chart for sizing although it could be slightly off at times. Most of the things I ordered were true to size. A few things were a little small.

I have already made a few orders with the site and most of the things I am happy with. For me it is not worth it to return items that don’t work, but because the prices are so low it can be worth it to take the risk.

Customer service is nice but can need patience, also delivery is a little bit long. Overall when you put everything together I think it’s very worth it to use this website."
"

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Verified
5/5

2022-07-26

SATISFACTION

"TOUT EST PARFAIT. POSE FACILE ET EFFICACITE 100 %"


4/5

2022-07-24

Order not delivered.

" Amira Mostafa Ahmed of your customer service department was extremely helpful in trying to track it down.' It turned out that the package was either lost or stolen. Amir immediately ensured that I was issued a full refund. Great customer service by Amira. "

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