"Deux commandes et un soucis sur la deuxième traitée brillamment par le service après vente. A bientôt pour de futurs achats."

"My parcel was not been delivered to me by the expected date. When I enquired from customer service, Andrei was able to explain the problem and find an alternative delivery method. I was able to collect my parcel at the post office and it was in good condition."

"I ordered some linen shorts for the hot summer weather. When they arrived it was clear they were not linen but made from 95% Polyester and 5% Spandex, according to the label. This meant they would be too hot to wear. Furthermore, the colour was not as shown in the online photo. I wanted to send them back but that requires a set number of procedures that must be followed in order to return and obtain a refund. First, I had to confirm I had received the item and then request its return, with reasons and a photo; I attached a photo of the label to prove my point. The next stage was to be the issue of a ticket from Customer Service and instructions for the return. It appeared as though a ticket had been acknowledged but that was where the procedure ended. I went through this same process several times over several days and my request appeared to be ignored. I am glad the shorts were not very expensive and have resigned to give them to a charity shop. Buyer beware; do not be caught out by this company's poor Customer Service."

"Svitlana Nosova was prompt and direct to the point, she understood my query, there was no time wasting explaining over again. She had the power to make decision on the spot. She was very clear and tried her hardest to resolve the problem from day one. I am very happy and you should consider yourself lucky to have her working for you. Well done Svitlana and thank you. "

"I received the wrong dress, but then received excellent care from Mr. Bloom, Customer Service Supervisor....tks"

"I had to return my wife’s dresss as it was the wrong size/colour. I was pleased with the efficiency of the return service (Javier) and will shop here again. Recommended seller. "

"Tallas pequeñas ,géneros distintos a las fotos "

"He recibido satisfactoriamente mis paquetes y con grata sorpresa descubrí que las prendas están confeccionadas con telas de calidad , cortes y puntadas con buenos terminados y el ajuste no exacto, pero muy acertado. Sólo un detalle, por favor la logística, que si bien es más o menos puntual en tiempo, me parece con costos excesivos, con respecto a compañías similares como SHEIN, este aspecto es lo que le separa de ser la mejor comercializados de las Webbs. Y otro punto, cuando un artículo esté agotado, por favor notifiquen al cliente, el pasado pedido número 2207161957184908, me cancelaron un collar entretejido para fiesta ,# 4060388 , el motivo: existencia agotada por exceso de demanda, fue lo que su compañía argumentó , después de que ya había pagado, ME CANCELARON. He entrado hoy a ver el mismo collar y no hay ninguna notificación de agotado."

"The size of the dress was biggetjes than experted. They gave me à refund! Very satisfied with this service. "

"Got the products I ordered, they arrived in time and Camila provided excellent customer support, all in all a great experience shopping with Light in The Box "

"I woud like to recomand ligt in the box for their enginious delivery system and their fast answers to my questions. They keep me informed on order status and track of shippment. And the quality of merchendice are exelent. But i somtimes feel that i dont get instruction manuals whit al of my orders and the information on web shop could be better but generally i get the picture and knows what im bying. Thanks alot for many good deals. From Norway"

"I bought a top and a potential wedding dress. Both arrived within a few weeks as expected, but unfortunately both were faulty. After reaching out to customer services I had all the information I needed to return the items. I took them to Royal Mail and paid for tracking. Although it took 11 weeks to finally get to the return destination, once I'd contacted Silvia she actioned the full refund back to my credit card within 2 working days.

Great customer service!"

"Hurtig levering, fylder ikke meget, god kvalitet."

"Excellent customer service above and beyond! The products arrive on time and in very good quality. For any problem, you can contact the customer service, who provide an excellent and very fast solution. This is what a high sense of service looks like. For this reason I stay and continue to purchase things from them!"

"Ich hatte zwei Kleider bestellt. Eines war eng und ein anderes hatte ich mir farblich anders vorgestellt. Mir wurde von beiden Kleidern der ½ Preis zurückerstattet. Hervorragender Kundendienst. Die Verarbeitung der Kleidung ist gut."