"Amazing customer service. I'm very impressed!! I'll keep ordering from them!!
Anna "

"I had ordered an item from Ireland but unfortunately it got lost . I dealt with a person silvia and their department couldn't be more helpful and the issue was resolved Very pleased with the customer service "

"Expérience d'achat pas super produit non reçu mais vous avez un très bon service client surtout Nesrine qui est très réactif et compréhensif "

"Unfortunately, one of the headphones did not work, but thanks to Jose at Lightinthebox, I got quick and professional help."

"Merci à nesrine qui a était à mon écoute bravo au service client "

"I placed an order with my ticket ID 24790878. I realized the logo was placed backward on a jacket I ordered. I quickly got in touch with customer service and explain to customer service agent Gabriela my situation. She made me feel so at ease I knew I was in good hands. When someone genuinely tries to help you, you get vibes they are doing their best to solve your dilemma. Gabriela investigated my claims and got in touch with the distributor to rectify the error with urgency. She was clear and efficient with communicating back to me. When the distributor got back to Gabriel and she gave me the bad news, I was heartbroken. She was emphatic about my problem with my order. She gave me a small discount for all the trouble and errors on the jacket. As helpful as she was she did her best in assisting me. If it was up to her I'm sure my jacket would have been done correctly. Wish I can give her more stars. She is a perfect role model of customer service. Hope she is recognized by her superiors what a great asset she is to the company. "

"I spoke with Javier who assisted me with my issue. He was polite, professional and resolved my query very quickly. I will definitely be using LightInTheBox again based on my brilliant experience with Javier :)"

"I wasn't happy with the sizing chart for the pants I bought, but I contacted customer service, and Silvia was able to help me. I have a new pair of pants on their way to me. Good outcome."

"I had an issue of product refund and it was handled very professionally by Jose who is in customer service. Seeing the level of understanding and quick response I give 5 stars to this site. Would definitely recommend it. "

"Hello ! :)

- I mistakenly thought three articles were missing,

- Andreï took the case and had kind words at each step,

- He took care of my worries, he served my interest and refunded me after pictures were taken,

- Then I found back the "missing" stuff and decided to check any package straight at receiving!

- Andreï politely avoided to say any word on my mistake and simply mentioned a back cancelling of the refund.

I feel he is a good, quiet, and concentrated person, able to keep balance in complex situations. The kind of staff I should employ in my business. Approved! /

There is a concurrent entreprise doing the same job as LITB. But their customer service is a surrealistic catastrophe of the "ohhh my lol" type. This adds even more to my positive statement about LITB's management, who simplify this delicate job of the after-sale's questions, and who prefer to work with really professional agents. Greetings!!

Order N° 49708799 (full reference 2110152349708799), ticket N° 24745965"

"Gute Qualität der t Shirts"

"Upon receiving the item that I purchased from LightIntheBox, it did not meet my expectations.
Sometimes it's hard to judge an item from a website photo, but no worries!
I contacted Customer Service and submitted a Return Ticket, then Silvia contacted me.
Silvia offered sincere apologies on behalf of LITB and was very polite and professional.
Silvia provided clear instructions on how to process my Return. She also said she was very sorry for the inconvenience and really regrets what happened and for any problems that may have caused.
How nice!
Silvia then offered 3 solutions to choose from to resolve my issue.
I was able to receive a full refund and Silvia also gave me a $5.00 Promotional Reward which made the entire process exceed my expectations.
Thank you, Silvia for your excellent Customer Service!"

"Company took nearly 2 months to send me the wrong product, and when I asked for a refund they said they will only issue a refund if I ship it back to China and cover return shipping costs. I'd gladly ship it back if they prepaid the shipping, but I'm not going to pay shipping for their mistake. I've looked into the company now and see this is a pattern for them. Terrible customer service. They clearly don't care about retaining customers at all."

"I recently purchased and item, although it was not what I was expecting, customer service were very understanding, and efficient. I received good understanding and fast response, I will use Lightbox again. "

"Yuriy was rapid in understanding my issue and in finding a solution to it."