"One of the lights was not working and I asked for a replacement with a returns label. Silvia replied and offered me three options and I chose the third option to replace the item and with a returns label, as I needed an identical light to match the working one which has been installed on the same wall By return, Silvia kindly offered so send me a replacement at no cost and without my having to return the old one. The new light has now arrived and I am awaiting the electrician to install it."

"Selena of Customer Service is more than just a helpful employee.
She was quick to respond to my queries about sending merchandise back that did not fit.
She was courteous and understanding about my dilema and helped me understand the refund policy.
She was everything I could have asked for in being knowlegeable and sensitive to my requests.
She saw to it that my refund was available in only two or three days from our last correspondance.
LightInTheBox, she is a gem!
She makes doing business with your company a real pleasure.
Thanks again, Selena, for taking care of this very satisfied customer.
Emily R."

"Initially when I tried the shoes on they were uncomfortable and I wished to return. I was told I would have to pay for shipping to China which would cost more than the shoes. They told me to keep them and try to sell on ebay. Then I realized they were a size too small. Not what I ordered. They credited my account in total right away and told me to keep the shoes. "

"Die Qualität des Produktes lässt zu Wünschen übrig. Ich war nicht zufrieden. Aber der Kontakt mit dem Kundenservice war durchweg freundlich und hat am Ende noch zu der drei Sternebewertung geführt. Wäre Silvia nicht so kompetent und hilfsbereit gewesen, wäre sie schlechter ausgefallen.
Silvia hat immer super schnell geantwortet und war sehr bemüht, mich noch zufrieden zu stellen. Das hat sie auch geschafft :) "

"On 1 November I logged a complaint about a smart sport watch I bought in July. The watch was advertised to be used for swimming as part of its features. On my first attempt at using it for swimming the watch got water damaged. The initial response from customer service was that the item will not be replaced citing use not designed for as the basis. After a number of back and forth mails in which my. Laim was at first rejected and disputed, customer service agent Sylvia stepped in and offered to assist. She kept me informed at and responded promptly to my questions replies and responses.
By reviewing my claim evidence and facts she managed to settle the claim /dispute to my satisfaction and I am now awaiting the arrival of my replacement sport watch.
Thank you Sylvia for listening to your customer and assisting in resolving my dispute. Great work!!! "

"Thanks Nesrine for solving the issue I had. My matching set did not come with the bottoms so Nesrine helped to get me a refund for half of the price of the product to compensate for the missing pants as it is too hard to send back during COVID19 "

"Extremely happy with customer service provided by Yuriy. Thank you so much."

"Unfortunately the wrong size dress was sent but the speedy response and brilliant service I got from agent YURIY from customer service was absolutely great so I definitely wouldn't hesitate to recommend or purchase again. "Thank you for your help Yuriy"
Regards
Kathleen"

"Silvia gjorde at jeg giver 4 stjerner. God arbejder i har.
"

"J'ai passé une commande où y'avait un petit problème au niveau de mon adresse le colis à été malheureusement retourné chez l'expéditeur après plusieurs jours passé à la poste, j'ai contacté le service client qui était très à l'écoute et qui ont tout fait pour régler le problème afin de réorganiser la livraison à nouveau sans que je ne paye rien.
Je remercie particulièrement l'agent Nesrine avec qui j'ai eu à échanger sur mon problème franchement tu as un cœur en or❤
Je continuerai toujours à faire mes achats sur lightinthebox car pour moi c'est l'une des meilleurs site en ligne avec un service client impeccable et très à l'écoute.
Encore une fois merci!!!"

"Thank you, Maha, for sorting out the despatch problems and getting the packages to me. Mike"

"Prompt and Excellent service by Yuriy, LightInTheBox Customer Service"

"I was satisfied with the cover received"

"This website is fantastic for performing online shopping. My experience with Lightinthebox has been excellent. I ordered many items from this website and received them on time and in excellent condition. I recently purchased a shirt for myself. The shirt looks great, and the quality of the goods is excellent as always. I also wish to suggest this website to everyone who wants to purchase online."

"I ordered a top. I was supposed to be bat wing and round neck, it was V-neck and not Batwing.
Yuriy, very promptly and politely, assisted me in sending a replacement but unfortunately the replacement is the same as the original, not as described and not what I wanted."