"Dear Customer Service!
I tried to send the wrong size product back, but the address is nowhere to be sent back! Probably because it can't be sent back, which of course is best for you! According to the help return instructions - Customer service - complaint ticket - return or exchange option shows the return address according to you !!!!!!!!!! But not visible !!!!
Please send me the return address as soon as possible so that I can return the product!
Best regards:


"

"This company doesn’t even come close to using American sizing.
I have had two negative experiences with them.
The first time, I ordered some XL shirts and they were so small, that I thought that they gave me Boys XL instead. We exchanged several emails concerning this issue and eventually they gave me a full refund and did not want me to ship back the items. So I will give their customer service good marks.
You may wonder why I would order from them again. It was because I ordered from Ador.com and it turned out that they were the same company.
This time I ordered a windbreaker jacket, again XL. They do have a sizing chart and with this company I would strongly urge you to look at that chart and take some measurements before ordering from them. For this jacket, their 4XL would not have fit me. In USA terms, their XL was actually a small.
This time they gave me back half the money I paid and I’m going to give the jacket to Goodwill. I will say that the jacket itself was very nice and well constructed.
I would hope that if they want to continue to market to the USA that they reset their sizing, or at least put a warning on their website.
"

"My order came to late and it´s turned up to big for me. I had no use for it. Silvia gave me a offer and my money back!!!
This is customer service at high lewel. Thank you very much.
Wish you all the best
Regards
Lilian Haugdahl"

"Jag hade oturen att mitt paket inte kunde levereras till min adress då jag varit tvungen att hastigt flytta därifrån efter en brand. Mitt paket skickades tillbaka till ett centrallager. De på LightInTheBox skulle ordna med en ny fraktfri leverans av mitt paket. Men då kom tyvärr mitt paket bort. Jag kände att de på LighInTheBox ändå gjorde allt i sin makt för att hjälpa mig och jag hade turen att få bra hjälp att lösa min situation och att få tillbaka mina pengar. Det var positivt att jag i kontakten med LightInTheBox fick maila med en och samma person på kundservice, Silvia hette hon som hjälpte mig, jag kände att hon var kunnig, trevlig och tillmötesgående och talade om i varje mail att hon fanns där för att hjälpa mig. Jag kan tyvärr inte säga något om deras produkter då mitt paket kom bort/Lenita"

"Yuriy is a fantastic customer service person! Very efficient, helpful and kind! I will definitely be buying more from this website all thanks to the great customer service I received. I recommend a pay rise! :-)
"

"I'm a returning customer and my experience with Lightinthebox has always been positive. They have a customer service which always comes to the rescue, this time I was sent a wrong size, Yuriy helped me exchange it without returning it, I'm very satisfied."

"I sent several emails to customer service, which were finally referred up to a supervisor who considered my request; and agreed with it, putting the customer first. She was very nice to communicate with, always pleasant in her replies. "

"I ordered a cycling jacket and chose "XL" size, though I usually wear "L", to be sure of a roomy fit. What came was tagged "XL", but its actual measurements made it a Small to Medium, according to the Lightinthebox sizing chart. So clearly there is a quality control problem somewhere. Unfortunately Lightinthebox does not have a policy for prepaid return shipping. I exchanged several emails with service rep Yuriy, who understood that here in Canada sending out small packets from a non-business is prohibitively expensive. So he arranged a full refund without the need to send the jacket back, just suggesting that I give it to a charity. This was a reasonable resolution.

Only thing, the jacket was actually really nice and would have been great in the right size. But if I can not trust the sizing information, how can I buy online?"

"I purchased a blouse which arrived quite quickly unfortunately it didnt fit well and wantrd to return it.

I have been in contact a few times with them by email and happy to say Silvia resolved the situation for me and I am pleased with outcome. Silvia replied quickly to my correspondence .

Overall a satisfied customer.
"

"Apesar de não receber o mesmo produto que comprei. Todo o processo de reembolso foi concluído com sucesso e agradeço a atendente Silvia por todo o apoio e atenção prestados. Uma pena esse parceiro (fornecedor) do site não ter o mesmo comprometimento. "

"J'attribue un 2/5 à l'article reçu au regard de sa qualité plutôt décevante ainsi qu'au respect des échéances de réception du colis.

Par contre, j'attribue un 5/5 au service après-vente.
En effet, ce dernier (en la personne de l'agent Nesrine) a pris les dispositions nécessaires pour mettre en premier plan la satisfaction du client. J'ajoute également que les échanges avec cet agent ont été aussi bien cordiaux et faciles que rapides.
Je l'en remercie encore. "

"many thanks to my contact person nesrine, who helped me with the refund."

"for my question, you did everything perfecdtly
thank you Nesrine"

"Excellent staff,love to buy clothing again here,quality and high recommend. "

"Disse er de beste hårbørstene for å lages av plast. Har ikke brukt noe bedre enn disse på mitt hår. Anbefaler ikke frisør produkter, men disse børstene er best."