"I recently ordered three dresses however the quality was substandard. I will never order from this company again because the return process is so cumbersome. A lot of red tape for nothing. I am warning you. don't order from this company! "

"The service I received from the representative named Silvia was excellent
She was in touch with me all the time and helped me very, very much.
Thanks to Silvia excellent service I'm sure I would recommend my friends to use your site for shopping.
I'm sure I will continue to buy products for me through you.
thank you very much from the bottom of my heart
To you and Silvia"

"Thank you so much Yuriy for excellent service and feedback on my request. Your help has been extraordinary and I appreciate this so much. "

"I found LightInTheBox when searching for cycling products to reasonable prices.

The quality is good, the delivery quite quick and the customer support is always friendly and willing to support in finding the right size.

I can fully recommend LightInTheBox as provider of products in a good quality to reasonable prices."

"I bought some fairy lights for $20 and one out of the two I bought was faulty and didn’t work so I contacted customer service to get them exchanged. Ghazi and Alejandro were super friendly and happily and quickly got them exchanged for me! "

"I am deeply obliged to Yuriy for promptly issuing a total refund of the money I paid as tax to Greek customs (€13.15) for items I had insured for tax and duty. The communication with Yuriy was excellent. I will tell my friends in Greece who shop at Lightinthebox that your company is trustworthy and that they have nothing to worry about if they buy insurance for tax and duty. Shopping in the Lightinthebox has been a pleasant experience. Thank you very much Yuriy! "

"Mouna provided a superstar customer service experience with her ability to truly listen and provide adequate solutions to my problem."

"I was extremely satisfied with the service provided by Amira Mostafa. She was quite efficient and resolved my refund issue instantly "

"After complaining because of a damaged package, I received a refund within no time. I am very happy with the customer service of "Alejandro"!"

"Yuriy was very helpful when I mentioned the issue with the product. Response was prompt and issue was solved with ease. I would recommend buying from them as they do care about customers satisfaction and product quality. "

"Dear Yuriy,
Please forward this message to the manager of "Light in the box",

I originally made an order of dresses that totaled to 478.76 Isreali shekels on May 18th. Many weeks later, l started to receive messages about delays concerning my order. One delay, then another delay then again and each time using the Corona in Israel during January February being the reason for the delays, while l made the purchase in May, so clearly someone from your company was sending automatic messages with absolutely no connection to my problem. Apparently my order did arrive to the warehouse in Israel, but for unknown reason no delivery company contacted me and the order was canceled. This went on for three months, that is totally ridiculous.

Thank goodness for Britney and Yuriy who helped me take care of this strange on going situation and Yuriy finally made quite sure to refund me my payment.

Mr. Manager, Please take note of what l have written in my message, as l would like to re order but l need to know l can trust your service that your website offers.

Thank you Britney and Yuriy for assisting me, l highly appreciated it.

Michelle Abel
Israel"

"The 5inch monitor I purchased did not work but Yuriy in customer services was very helpful and provided a refund very efficiently. Product was not good but excellent customer service. I only rated 4 due to the product. Thanks"

"Tuve inconvenientes con mi pedido pues no me daba la opción de seleccionar el seguro de impuestos; me atendió Javier, un ejecutivo muy amable quien siempre me dio atención y soluciones al problema, lo más importante. Aunque ya no pude incluir el seguro a mi compra pues ya la había realizado, me ofreció un reembolso del 50% si es que me llegan a cobrar impuestos aduanales en mi país. Solo espero que lleguen mis productos a México y sean igual o más lindos de lo que se ven en la página y, por supuesto, obtener el apoyo que me ofrecieron si se presentara el caso. Gracias Javier!"

"شكرا جزيلا على حسن التعامل وأتمنى لكم وقتاً سعيداً"

"I was able to get a full refund after the product was faulty, Yuriy was very kind and helpful, they were quick to solve the problem !! "