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Product & services pricing
4.33/5
Chance of future purchase:
4.19/5
Shipping & packaging:
4.06/5
Customer service:
4.43/5
Return/Replacement policy:
4.44/5

5/5

2024-02-27

Very nice side

"Thankyou so much for sharing "

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5/5

2024-02-27

Love to purchase more!

"Love the clothes, great prices, so easy to order and receive items within a reasonable time frame."

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5/5

2024-02-27

Worth it

"A professional and reliable online shopping center providing a variety of hot selling products at reasonable prices."


5/5

2024-02-27

Very good shopping site

"like this shopping site. I'm really happy to shopping here. Worldwide delivery system is great."

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5/5

2024-02-27

Excellent.

"Amazing. It's really very interesting. Thank you."

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5/5

2024-02-27

excellent

"the shipping was really fast, I got my clothes easily!"

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5/5

2024-02-22

Good Service

"My order was delivered on time but was the wrong size. Yousef Lamini from the customer service team was very helpful, he answered all my emails quickly and fixed the problem. I am very happy with the service that Yousef provided. Thank you.
Regards
Liz
"

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5/5

2024-02-22

HELPFUL CUSTOMER SERVICE

"I found my initial enquiry with Eleonora to be understanding of my problem. Our emails back and forth were very friendly and competent in finding a solution to my problem. Eleonora was pleasant and reassured me that I will receive the right item. I found Eleonora a helpful, wonderful problem solver, courteous & wish her all the best in her role in Customer Service or any other role she takes on."

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5/5

2024-02-21

Customer Support Appreciation

"I contacted Customer Support when an order which I had not ordered arrived. The mailing address was correct but the contents were not what I had ordered.

"Andrei" from Customer Support assisted me - he was so prompt, so interactive, and so helpful. From the customer point of view, he was reassuring and instilled confidence that everything was being done attentively.

These are qualities to be valued and because of this experience, I look forward to being your faithful customer.

Thank you, Andrei, you were great!
"

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Verified
5/5

2024-02-20

Love the clothes

"A bit long to receive the goods, but they arrived just on time. "

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Verified
5/5

2024-02-20

Buying a large picture:-)

"Easy to navigate on the app. Then easy to order and the picture was more beautiful than I imagine:-). "

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5/5

2024-02-18

Excellent customer service

"Unfortunately, you did not have the shirt I ordered in stock. Thankfully, you appointed an incredible customer service officer Coruncanius to my case. He’s very professional, and took excellent care."


2/5

2024-02-18

Great prompt reply, but no result!!!!

"After buying on December 15 a shirt, and supposedly sending the order Número Pedido10944775, and follow up and supposedly having it reset, we have not yet received anything!!!, not even a tracking number!!!!, terrible follow up…"

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Rep reply posted 2024-02-19
A rep from LightInTheBox, LightInTheBox, has responded:

“Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service”


5/5

2024-02-18

Coruncanius in Customer Service was awesome helping me with my return/refund to LightInTheBox.

" This is the second time that I had needed to return/refund clothing that I ordered that did not work for me. The first time, (last year…with my first order from LightInTheBox), I could never figure out how to get to Customer Service to be able to get return ok. I gave up and just kept the items even though they did not work for me. Well this year (my second time ordering from your company) I again had items that were not right for me. I struggled to contact snd know if Customer Service even got my numerous messages. Then I had a very polite and courteous email back from Coruncanius in Customer Service. He was so caring and detailed to help me thru my returns and the mailing of them back to Portland, Oregon. My refunds have been processed and I consider my case to be completed. Coruncanius was awesome! If I ever need to return items or have quedtions, I really hope he can help me again.
By the way, I wish you had a telephone number that I could have used. I felt (for me) that it was not easy to reach Customer Service. That is just my opinion. Thank you Coruncanius for a job well done!!!
"


5/5

2024-02-17

Customer Service communication

"Great customer service tonight from Coruncanius with regard to my faulty jacket. Very caring communication and rectifying the problem offering solutions to a refund. Thank you for your prompt service in getting back to me."

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