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Product & services pricing
4.33/5
Chance of future purchase:
4.19/5
Shipping & packaging:
4.06/5
Customer service:
4.43/5
Return/Replacement policy:
4.44/5

5/5

2024-02-16

Very good service

"Good communication thank you "

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5/5

2024-02-16

Great customer service

"The help I have had from my order being shipped out late has been great customer service from vitalik so far and am really happy with the help I have had "

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4/5

2024-02-16

Signora Rosane gentile, rapida, e risolve.

"La merce richiesta, é arrivata in tempo. Il servizio quindi, ottimo; unico neo, il sito potrebbe, visto l'alto numero degli articoli proposti, e in particolare la varietà, essere meglio suddiviso. Settori precisi, sottosettori e ulteriori suddivisioni, tenendo conto che per lingue straniere, individuare le parole chiave risulta sempre difficile. Per il resto, nulla da dire. Attenzione al cliente, cura continua del medesimo e, prontezza nel risolvere i problemi, pochi per la verità, sono le migliori caratteristiche di LightinThe Box."

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5/5

2024-02-16

Solving and substituting an order lost.

"I am very satisfied with LightInTheBox service, specially with your employee named Felix! Indeed, he shows a very high level of professionalism, solving the problem with my order 76891303 - TID 102261424.
In fact, this order was lost, but Felix has rapidly substitute by an alternative order made by me!
Thank you and Congratulations for your prompt and effective response!
Best Regards!
Mário
"

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5/5

2024-02-16

5 stars for customer service -Luis-

"I placed an order but could not receive it due to a delivery service error. After responding to Customer Service, I received a dedicated response from staff name - Luis- . Luis resolved the issue of refund very quickly and friendly. 5 stars for customer service!"


5/5

2024-02-16

ALEJANDRO

"Jsem spokojen s vyřešením vrácení dvou produktů, obchod to vyřešil báječně, moc děkuji za vstřícnost a vlastně perfektní a rychlé vyřešení."

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5/5

2024-02-15

Vitalik

"Provided great customer service -quick response and resolution to my issue."


5/5

2024-02-14

coruncanius was great

"had a minor issue and he did a great job of resolving to my satisfaction"

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5/5

2024-02-14

Satsfaite

"Andreï est très réactif et à bien comprit mon souci et résolu merci"

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5/5

2024-02-14

Alles BESTENS, vielen lieben Dank

"Danke für das gute Gespräch.

Toller Service.
"


5/5

2024-02-13

Great customer support!

"I had a problem with my product and the customer support solved my problem. Great!"


5/5

2024-02-11

World Claass Customer Agent

"I am a stickler for good customer service and that's exactly what I experienced here.
I have to say a special thanks to Wafa for being so professional, precise, patient, and proficient.

I am a very hard customer to please but she was all of the above and I appreciate it all.

Please keep Waf around to keep Light in the box lit.

Thanks much Wafa.

Edward Theodore
London, UK
"

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5/5

2024-02-10

Coruncanius is great!

"Coruncanius solved my issue quickly!"

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5/5

2024-02-09

Excellent Customer service

"I really appricate the quick response to my inquiry from Alena. The customer service agent Allena does her her job well and solves the problem instantly. I recommend Alena one of the best agent i have communicated. Her communication skill is excellent.
Thank you, Alena!
"

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5/5

2023-10-14

Excellent Customer Service.

"Rosane at LightInTheBox provided me with excellent customer service. Her personal warmth & cordìality reveals her human touch, making it very easy to approach her with any issues you may have with your order. You are not just a faceless number on the internet. I appreciate that. She is very competent & professional in fulfilling any requested changes or issues you may have with your order, & communicates well while guiding you through the process. It is people like Rosane who make it a pleasure to shop at LightInTheBox. Highly recommend them & the quality discounted products they offer at LightInTheBox. If you take a little time to research the products carefully, & are looking for an online discount retailer, you have come to the right place at LightInTheBox. Always a pleasure interacting with customer service at LightInTheBox. "

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