"Unfortunately, you did not have the shirt I ordered in stock. Thankfully, you appointed an incredible customer service officer Coruncanius to my case. He’s very professional, and took excellent care."

"After buying on December 15 a shirt, and supposedly sending the order Número Pedido10944775, and follow up and supposedly having it reset, we have not yet received anything!!!, not even a tracking number!!!!, terrible follow up…"

" This is the second time that I had needed to return/refund clothing that I ordered that did not work for me. The first time, (last year…with my first order from LightInTheBox), I could never figure out how to get to Customer Service to be able to get return ok. I gave up and just kept the items even though they did not work for me. Well this year (my second time ordering from your company) I again had items that were not right for me. I struggled to contact snd know if Customer Service even got my numerous messages. Then I had a very polite and courteous email back from Coruncanius in Customer Service. He was so caring and detailed to help me thru my returns and the mailing of them back to Portland, Oregon. My refunds have been processed and I consider my case to be completed. Coruncanius was awesome! If I ever need to return items or have quedtions, I really hope he can help me again.
By the way, I wish you had a telephone number that I could have used. I felt (for me) that it was not easy to reach Customer Service. That is just my opinion. Thank you Coruncanius for a job well done!!!"

"Great customer service tonight from Coruncanius with regard to my faulty jacket. Very caring communication and rectifying the problem offering solutions to a refund. Thank you for your prompt service in getting back to me."

"Good communication thank you "

"The help I have had from my order being shipped out late has been great customer service from vitalik so far and am really happy with the help I have had "

"La merce richiesta, é arrivata in tempo. Il servizio quindi, ottimo; unico neo, il sito potrebbe, visto l'alto numero degli articoli proposti, e in particolare la varietà, essere meglio suddiviso. Settori precisi, sottosettori e ulteriori suddivisioni, tenendo conto che per lingue straniere, individuare le parole chiave risulta sempre difficile. Per il resto, nulla da dire. Attenzione al cliente, cura continua del medesimo e, prontezza nel risolvere i problemi, pochi per la verità, sono le migliori caratteristiche di LightinThe Box."

"I am very satisfied with LightInTheBox service, specially with your employee named Felix! Indeed, he shows a very high level of professionalism, solving the problem with my order 76891303 - TID 102261424.
In fact, this order was lost, but Felix has rapidly substitute by an alternative order made by me!
Thank you and Congratulations for your prompt and effective response!
Best Regards!
Mário"

"I placed an order but could not receive it due to a delivery service error. After responding to Customer Service, I received a dedicated response from staff name - Luis- . Luis resolved the issue of refund very quickly and friendly. 5 stars for customer service!"

"Jsem spokojen s vyřešením vrácení dvou produktů, obchod to vyřešil báječně, moc děkuji za vstřícnost a vlastně perfektní a rychlé vyřešení."

"Provided great customer service -quick response and resolution to my issue."

"had a minor issue and he did a great job of resolving to my satisfaction"

"Andreï est très réactif et à bien comprit mon souci et résolu merci"

"Danke für das gute Gespräch.

Toller Service."

"I had a problem with my product and the customer support solved my problem. Great!"