"I want to thank Eleonora for her help. She read all my email and clearly understand my situation. Because of Eleonora I will co tinge to be a valued customer. Thank you so much for your help."

"Quality is just what you pay, they're reaction time is unbelieveble slow. I'm busy with a retour sinds 1 month and still did'nt get any answer"

"I made an order for £200.00+ and before delivery was made, I was asked to pay a large sum for import tax. I believed the amount was not a reflection on the actual purchase costs and was not I was not aware of this cost.
I contacted customer services via email thinking any procedure would be difficult and not expecting a good outcome. I was advised the next day to pay the incoming tax and a refund would be issued on receipt of invoice.
I did this and on day 3, I was given credit as indicated. On receiving the parcel, I was glad I did not have it returned. Great Service from Yuriy"

"Nice products and good quality."

"Every contact with light in the box was repley almost immediiatly"

"The sport gloves acquired are useful and with a good materials. "

"Always happy to find new goods for dancing there, most of my skirts for latin dance I buy here, and even a dress, as they´re for good price and e-shop provides a wider range of goods, btw. I am always surprised by good quality and beautiful colors, just like in the pictures, so no disappointment receiving the goods, always satisfied and happy to wear those in my dance lessons :) "

"My product was not arriving with no information about when I would get it. I canceled my order but Thema received it with over 1 month delay Youssef arranged that I could keep without paying anything."

"Wafa was amazing!! She really helped me and made sure I was happy until the very end! Keep up your great work!!! And a shout out to LightInTheBox for being the best!!!!! "

"You may have noticed that I am a regular shopper at Light in the Box. My experience has always been positive. Prompt delivery and good service and when, in unusual circumstances this time, the item I bought was not available.
Then Youssef was very efficient, polite and well mannered in helping me to select another item.
Thank you,
Genevieve Davis.

"

"When we received this watch we set it up and found that the watch didnt keep time sometimes as much as 14 minutes in one hour. We contacted Manuela who apologised that the dress did not fit even though it was a Smart watch not dress that we had ordered.
It was then stated that you didnt have any returns notes and we would have to send it back at our cost to you.
I then E mailed your customer service and got a response from Eleonora who sorted a credit for us within 36 hours.
This was excellent thankyou. "

"The item I received was of poor quality. Coruncanius arranged a replacement of high quality and got it sent out"

"my experience is very good because all the products are very original and the service is fast and careful"

"I always received what I ordered."

"I had a problem with my order. I got a very helpful and efficient response from Alejandro, from light in the box. He suggested all the options I had in regards to return/exchange of the product, as well as the possibility of refundable credit on their website.
Many thanks for your help."