"The light I ordered come damaged. The company dealt with this inconvenience efficiently and in a fair manner. The custom service demonstrated professionalism and respect to the client. Based on my experience I would certainly recommend using LightInTheBox. "

"I accidentally ordered the wrong colour, Oleg was quick and super helpful with amending the order. Great product, really impressed with the quality, and arrived in good time."

"I want to say thank you for this great and fast service by light in the box. Ghazi from the customer service is a very nice contact.

Regards"

"Have ordered several items by LITB, quick and safe delivery. Favorable prices, good quality, wide range of products. Can be highly recommended !"

"Amei comprar nesta loja , o atendimento foi muito rapido e o envio da mercadoria tambem foi rapidissimo , estao todos de parabens,. "

"Tissu quality could be a little bit improved (density per cm2)"

"Produits reçus non conformes aux photos.
Remboursement à 100% et conservation des produits"

"I ordered some items from Light In the Box and unfortunately upon receiving them found the fit to not be to my liking. I worked with a customer service representative, Coruncanius, who was most helpful and responsive.

The problems were all resolved, and I will show with them again.

J"

"I wanted to add an item to my Order No. 2401170377788247, but it was already past the 24 hour requirement. I made contact with Customer Service and Rosane assisted me.

Rosane explained very clearly what I needed to do (make a new order and pay for it) and the shipping fee for the additional item would be refunded. The Order No. for the additional item is 2401220277886079.

I very much appreciated Rosane's assistance, especially her very quick responses to my messages."

"I Book products for my Home.
Very Good création and delivery."

"I had a problem when an item received was badly marked and could not be rectified. The Customer Service Agent Coruncanius single handedly took ownership of the problem to a satisfactory solution. This person is a credit to this company and I cannot speak highly enough of them. "

"Vse v redu. Izdelki so Ok in sem zadovoljen z njimi."

"Coruncanius provide great service, solved problem immediately. "

"I like most aspects of the online process except that often I get error responses.
When trying to submit reviews it sometimes won’t accept photos in my cell.
I also find it annoying to get emails with prices in CA$, Euros, Mexican pesos. If I select MXN in CURRENCY in my Account then I would like prices in MXN. "

"One of the product went out of stock after I had ordered. The customer service agent Alena was helpful in facilitating a replacement product and to arrange for shipping as the rest of the order was already shipped. Very patient and responsive."