"The item I received was of poor quality. Coruncanius arranged a replacement of high quality and got it sent out"
"my experience is very good because all the products are very original and the service is fast and careful"
"I always received what I ordered."
"I had a problem with my order. I got a very helpful and efficient response from Alejandro, from light in the box. He suggested all the options I had in regards to return/exchange of the product, as well as the possibility of refundable credit on their website.
Many thanks for your help."
"I needed to change the delivery method of my order. Vitalik took care of my request. My problem was solved quickly, emails were answered fast. Vitalik was very efficient and professional. Very satisfied with the customer service. Thank you "
"It was superb for the resolution that Ms. Eleonora had given to my issues.
First of all, I spent so much time in navigating through the customer service website. When I finally found the right section to address my complaint, the customer service representative was not able to analyze what was the underlying issue; she just follow the script, and not addressing what actually was my problem. I advised her to consult with the Supervisor.
Fortunately, a screen prompt connect me directly to Ms. Eleonora, the Supervisor. She said that she was going to look at the bottom of my issue to the best of her ability because of the complexity of the USB port factory-defective plug-in, which did not fit into my adapter cigarette-lighter box. The installed box came off when I tried to get the USB port out of the encased lighter plug-in in my car. Promptly, she finally determined the problem, and said that I would get a refund into my bank account. She did it! Ms. Eleonora was true to her word when I looked at my bank account, the money was there. It was incredible that I found Ms. Eleonora, a distinctive one to give an excellent resolve. I was very pleased and could not thank her enough: I do not have to return the dash-cam! Thank God because figuring how to return it would be a nightmare."
"Eleonora heard my complaint and provided exceptional customer service and sorted everything out. I will deal again with Light in the Box. Great seletion and options online."
"Everything's ok, I bought a Jacket, it didn't take long to arrive considering it came from China, jacket is very well made just wasn't the size I expected, I mean it was but it was smaller, so I asked to return it and they let me keep it and refund me some of the money spent (like 30%), It would be excellent if they can refund me all of the money spent and I could return their jacket, but I will use it as a gift to someone else"
"Le modèle ne convenait pas (problème de taille) j'ai été remboursé dans un délais très rapide."
"I ordered something and later decided to change it, I am happy about the effectiveness and help I got. My order was change successfully. Thank you "
"After I wrote how I felt about getting 30% refund on something inferior, Yousef very kindly offered me a good refund. I appreciated the fact, he read the review and contacted me with an alternative. I appreciated his offer to change my refund amount.
This is what good businesses do."
"My experience with Coruncanius was excellent. She answered all my questions & was very helpful when the item
didn't fit. My refund was in my account almost immediately. Also my item arrived very quickly & was very good
quality!
She is an asset to your team!
Please thank Coruncanius again! Have a good day!
Sincerely Bev MacDonald"
"Amazing dress, great material, like the pictures. "
"I needed some help with my order and customer service was excellent! I dealt with Rui Machado who was really helpful, really prompt with responses and generally made me hold this company in high regard."
"I have purchased a number of items which were perfect and fitted well. The quality is average however and the delivery is very slow. However I accept it comes for Hong Kong which is a long journey.
I am very satisfied with the company and its products."