"Appreciate speedy response and immediate solution"

"Good value for your money and excellent customer service "

"The bag sits very well on the body. It rooms more than it seems at first. I am happy with it and use it a lot."

"I ordered a clip on hair pieces that wasn't quite what I was expecting and wanted to exchange for something more suitable. Silvia who handled my request could not have been more helpful. I received a full refund without question in a prompt, efficient and courteous manner and I am a very happy returning customer. Thanks again. "

"Andrei was so helpful and resolved my issue straight away and with ease.
I was very impressed with my refund which was issued immediately. "

"I had an issue with my delivery, and Coruncanius helped me very promptly, giving me the best solution with really a speed of execution. This is great for my client experience, to feel that they are doing the best to help me. Great."

"Coruncanius has been incredibly helpful and communicative with me while I sort my exchange. My initial order was for some boots which unfortunately were too tight. It was arranged that I exchange the boots for a coat which I preferred in the end and since this arrangement the communication has been wonderful.

With Coruncanius as my contact I feel cared for as a customer and will continue to order from Light in the Box.

Thank you Coruncanius for all your efforts and I look forward to receiving me new coat in due course.

Warmest regards,

Sara L Aston
(Hertford in UK)"

"The product I've purchased was bad, but the customer service was excellent. They've offered me several discounts or other solution, but upon requesting money return, they have done it without further delays. The product + postage price, actually. Very appreciated! "

"The Customer Service is fantastic. We has a slight issue with an order that was very quickly and efficiently sorted out."

"The garment was lovely on screen.
I did not care for the garment's silhouette - mostly a box style vs an actual shape.
I did contact customer service with, Coruncanius as my point of contact, about my displeasure with the garment and provided options (credit/partial credit/refund).
My funds, minus insurance of $1.96, were refunded within 3 days with an email follow up with a sincere human apology.
Will I try again - absolutely.
Thank you kindly,
Gena"

"Special thanks to Monica of customer service who resolved my issue with cancelation of my order. I was able to receive a great item from this company. "

"Verry good customer service. Is fix my problme verry fast and speaking verry polite. Thank you ."

" Les hice un pedido con el N.º 74411360 y al cabo de una serie de días recibí un mensaje de Vds. diciendo que mi pedido estaba entregado que confirmara la recepción , y no era correcto pue ni yo , ni el conserje ni ningún vecino había recibido el paquete , y entonces me puse en contacto con una persona de su empresa , llamada Manuela ,en el correo ****@**** , y a partir de ese momento me tubo al corriente ,en todo momento de la marcha del envió y me aviso del día que lo iba a recibir , y a si fue con total exactitud , lo que ha hecho que me trasmita una gran confianza para mi solicitud de nuevos productos de Vds. , que la verdad tienen muy buenos diseños.

Un Saludo Raúl Legorgeu "

"Great jacket. Excellent value "

"I ordered a Halloween mask for my son, but unfortunately it had a funny chemical smell to it and I didn't want him wearing it. The company gave me a refund. The communication from the point of sale through to the refund was speedy and helpful"