"Quick but disappointing reply.
Fixture was ordered on 7/2. Estimated ship date was 8/19 now changed to 8/30.
So long to wait."
"This was one of the easiest transactions online I have ever placed. The units were in stock! Free shipping - promo's. YES YES YES!"
“Hello,
Thank you for being our customer and leaving us an excellent 5-star review.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com
”
"wasted time and effort entering email and phone"
“Hello,
I am sorry you found entering your information was a waste of time. I have discounted your order by 15 percent and emailed you a new confirmation.
The Lightopia Team”
"I can't wait to see this and hope it comes very quickly "
“Hello,
Amazing feedback. Thank you so much for giving us five stars!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Great navigation. Clear pricing. Good search tool."
“Hello,
Thank you for being our customer and leaving us an excellent 5-star review.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"I am so impressed with your level of service and quick response. De'Borah Dickerson responded to my email within minutes of my sending it
and was so helpful and kind. I needed to cancel an order due to delivery delay but I will absolutely make my lighting purchases through Lightopia in the future!"
“Hello,
Your continued support and the words you’ve shared in this five-star review mean the world to us. We’re truly honored to have you as a valued customer. Thank you for consistently choosing us and for taking the time to leave such positive feedback about De'Borah.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"The fixture I ordered came with damage to the finish in various places on the arm of the chandelier.
I contact Customer service and sent photos. The response was courteous and helpful. They then forwarded the claim to the vendor. I heard a week later and was completely satisfied with how the problem was resolved.
"
“Hello,
We appreciate your kind words. It's fantastic to know you had a great experience with us. Your satisfaction is our top priority!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"First experience e was good, second was great, very easy and quick"
“Hello,
We appreciate your kind words. It's fantastic to know you had a great experience with us. Your satisfaction is our top priority!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"My chat experience to initiate a return with De’Borah was quick and easy. She was polite and completely explained the next steps. I wish the light had worked because my experience with Lightopia was very good. "
“Hello,
Your continued support and the words you’ve shared in this five-star review mean the world to us. We’re truly honored to have you as a valued customer. Thank you for consistently choosing us and for taking the time to leave such positive feedback about De'Borah.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Saw photo, liked the pendant, ordered three"
“Hello,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
The Lightopia Team”
"signed up for 15% promo code but of course wasn't applicable to first purchse
bait and switch"
“Hello,
I have discounted your order by 15 percent and emailed you a confirmation.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"I needed this fixture and your company had it at a better price!"
“Hello,
Thank you for being our customer and leaving us an excellent 5-star review.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"This said it will ship within 1 week and that’s the fastest I’ve seen! I hope it it true"
“Hello,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
The Lightopia Team
”
"I was trying to buy a replacement fixture. The one I had burned out. I initially was able to talk to someone in customer service, who agreed to try to help, but then he just never returned my phone messages. I left 3 or 4. This happened over the course of 2 weeks. Very frustrating."
“Hello,
Upon reading your message, I genuinely felt your frustration and disappointment; I am truly sorry for that. I have sent your review to my customer service team. They will require a video or picture showing the defective product.
The Lightopia Team ”
"I called the customer service and a very professional, nice and sympathetic lady answered me and helped me in any way she could.
"
“Hello,
Your continued support and the words you’ve shared in this five-star review mean the world to us. We’re truly honored to have you as a valued customer. Thank you for consistently choosing us and for taking the time to leave such positive feedback about our customer service.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
A rep from Lightopia, Apyles, has responded:
“Hello,
We're sorry for your experience. Your feedback is invaluable in our quest for improvement. I have sent your review to my order management team.
The Lightopia Team”