"IT WOULD BE MUCH BETTER IF I COULD UNDERSTAND THE TECH. ON E WHO SPEAKS ENGLISH WITHOUT FOREIGN ACCENT!"
"the service was timely and effective. The technician was courteous.
The service was immediate. The technician was courteous and handled the problem until he solved it. The follow-up by telephone was very good.
"
"work was not performed properly; issue became worse. needed to get other help at my expense to undo issues. have rejected invoice for services."
"They were very good at fixing my problem, but it did take a awful lot of time as a matter of fact many hours of time, and was very costly also.
But it has been working fine since.
I had a hard time understanding , because of the accents , but I wear a hearing aid and am 88 years old, that does not make it any easier."
"I only needed help with my computer. Before I realized what was happening, I was sold a plan for about $300. Very slick, and I feel that I was taken advantage of.....!!!!!!!!!!!!"
"After my computer was hacked from Germany, Live Technician installed software and assured me that my computer will be protected. I felt confident that my computer will now be protected. The technician was very helpful and knowledgeable and instilled reassurance."
"I was put off receiving help until the next day. Also some of the four technicians I spoke to were difficult to understand. However, at last, the problem was solved."
"I have had two sessions with a LT technician. The original contract was made for a 3yr period of service and was almost $200. On a second session with LT, the technician was quite vague as to what he was installing on my computer. The additional over $300 charged then was on top of the original 3yr contract I already had purchased. This seemed very overpriced and I'm not even certain what was done. I did not request the second session and there is some question in my mind as to whether LT had set me up, since they contacted me with a "problem" which I was not even aware of and suspect did not exist."
"Individual I worked with was very professional and thorough."
"Michael was very pleasant to work with,he explained exactly what he was doing so that I could understand what was being done and why.everything was done to me satisfaction."
"I WAS TOLD BY ANOTHER TECH AFTER THE FACT THAT I DID NOT HAVE TO GO THE EXTREME THAT IN THE LOSS OF DATA RESOLVE THE ISSUES. SECONDLY THE JOB WAS NOT COMPLETED AND HAD TO BE FINISHED BY ANOTHER MORE FAMILIAR WITH THE SYSTEM."
"Live technician has helped me a lot to improve my computer,s performance, but I still have some issues that needs attention."
"poor. like scaring customers that if you dont get this package, we will shut your email down.
I told him to email us what needs to be done so i can show my boss for approval. it has been three weeks. nothing.
theyre from India. so how would we know if this is legit or not."
"Good Service. You do not take American Express."
"heavy accent..can't understand the tech person......"