"if it weren't for the shipping charges this would be THE BEST PLACE to get shirts, hats, everything.
also i'm not crazy about the up charge to chance the thread color on an existing design..... I mean it's just a different colr not a real CHANGE to the design"
"I go into the pompano location and it’s always a pleasure "
"The products are fine and well priced, but the customer service does not help the customer. It clearly show 100% Satisfaction Guarantee on the website, but they do not accept returns of items. No where is this mentioned on the returns page, but hidden in the FAQ. Management is unwilling to take feedback.
Placed an order with discount code and company cancelled order and stated they will not accept my order."
"The quality of the items order are outstanding. Great work. Thanks"
"I was happy with the product, the delivery, and the prices. But when the tote bags I ordered arrived, the handles were shorter than I thought they would be based on the picture. There was no handle length dimension provided in the product description. Because their website invites customers to provide feedback, I did that: I wrote to customer service and explained that while I was mostly happy, I thought it would be helpful to list the handle length in the product description.
The reply I got two days later ARGUED with me. It said that had the handle length been longer, it would have been described as a shoulder bag and not a tote bag. It did not address my suggestion that they simply add the dimension to their product description. Then it walked me through the choices for ordering samples. The sample process adds weeks to production which I did not have, and so I had been relying on the pictures and product descriptions when I placed my order.
I replied again saying that in fact, their site showed bags described as "tote bags" (not shoulder bags) that clearly had much longer handles and showed them a link to their own site demonstrating it. I also said that I had only been giving helpful feedback to add handle length to their listed dimensions. I never received a reply to that message.
So while I think their products are decent, it's buyer beware if it ends up being not quite right. In my experience, they will argue with you and then disappear."
"Easy to use website, lots of prices and options. Excellent customer service; they actually pay attention to your needs! "
"fast turn around, good products, and great prices. always happy to work with logo up"
"Used LU quite a few times. Always come through with a great product, super customer service (call them for more deals!) and fabulous prices."
"Easy on her process. Fantastic products and logo. Quick shipping. Great experience. "
"Great selection and fantastic staff that took my logo and offered suggestions to get the best presentation and positioning. Will definitely be back for more. Highly recommend LogoUp!"
"Looked simple enough to order, used a coupon code for a little bit of savings. From first order date to product in hand took almost a month. Uploaded a high resolution logo to be embroidered, had to be reworked twice to get the embroidery to match the actual logo we uploaded. This process took forever! Just received my shirts, embroidery is very poor quality. Thread is unraveling from, and shirts haven't even had tags removed. "
" Always deliver quality products or minimum cost "
"Never had a problem...great company"
"I have been hiring LogoUp for embroidered apparels for more than two years. The company's products and services are amazing. I am happy with my experience with LogoUp.
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"Been buying our company shirts here for several years. Always fast, always great work and great shirts. I recommend Logoup often."