"The unit works great, but in contacts with tech support they gave me inaccurate information on how to change the timestamp which is still not in the quickstart guide.. I gave up on them and about a week later I was called and given the correct way to change the timestamp. I see it is in your FAQ now but I feel it should be in the guide. "
"Camera problem and monitor (firmware) problems."
"Showed up fast and worked exactly as they described. Very pleased with their product and their service!"
"Camera's don't work, worse cameras I have ever purchased"
"Easy to install, very good product."
"I was very satisfied with my most recent purchased from Lorex as with all others. This is my fourth system and I will ONLY buy LOREX brand systems. Their cameras show awesome pictures and the audio is superb. The best part of my experience is the tech support. If you ever need them for any reason, they will walk you through any step or in my case access your computer remotely and fix the problem for you. I know very little about technology, so I'm not frustrated at all because Lorex has my back. "
"The wait times on the telephone are outrageous. And when I just mailed back to cameras to get fixed they never sent them back to me because the BOA was not in the box. Seems like they would be able to find the bill of sale from their own records. I bought all my stuff from Lorex direct. "
"the #1 reason I went with Lorex was because it had an app interface. Well, to put it bluntly it is the worst experience you can have. The smart phone app is a joke. It does not work. I have sent no less than 25 messages to Lorex about this and have heard nothing back other than continuous emails asking me to buy more of their product. I even bought additional cameras after the fact. Shame on me for trusting Lorex. I steer as many people away from Lorex as I can as they all want the smart phone app interface.
The cameras work great, the software on the DVR meets the needs but youre app interface claims are an outright lie."
"I love my Lorex! It works as they say it should and Delivery was fast. I would buy from them again"
"Crystal clear picture quality and after adding an optional microphone receive crystal clear audio as well. My wife now has peace-of-mind knowing day or night who is at our door."
"I have purchased many Lorex products in the past years and have always been satisfied with the customer service, support and quality. These Cameras I purchased are working great, they work as nanny cams and they also are great when traveling or away, you can check on your home through your smart phone or ipad/tablet. I do recommend."
"Great little security system,very easy to install,nice picture quality day and night.I am very satisfied with my purchase."
"I am very disappointed at Lorex,
Many times I have requested for technical support and have not receive any. I will never buy from Lorex again and I am advising others to do the same.
"
"Sent incomplete product and never responded to my email or phone calls."
"There was a problem with the controller board which was resolved promptly.
Very satisfied"