"Worst online inventory system. Placed an order with Lowe's gift card, webpage shows they have in stock in the store, placed the order, 20-min later store employee called and told me it's not in stock and have to cancel order.
The funds deducted from the gift card will not be credit back until 2 weeks (or longer) later....."
"Feb 8th I order two touch lamps. Feb 10th email arrives saying they have shipped. Feb 11th the charge shows up on my bank account. March 2nd I follow up by email, as nothing has arrived. March 4th I am told they are on backorder until March 18th. March 30th I follow up once again, and March 31st I get a message that it's being "escalated" and I'll hear from someone in the next couple of days. They've had full payment for nearly two months, and never followed up with me, I always have to chase them. This is horrific. Never again. Wish I had checked sites like this before ordering."
"I have had two terrible experiences with Lowe's, both related to the order of my kitchen cabinets. I made repeated telephone calls to them trying to find out why my online order of cabinets took approximately one month to deliver (when it was represented that it would take 7-10 business days), and the repeated telephone calls from employees who couldn't provide explanations and had the wrong delivery dates, coupled with a failure to remedy or compensate me for the problems they caused, let's just say that I'm extremely frustrated and will never order from them again. While their products are nice, their transport and delivery system is an utter and complete joke. They will not be in business very long."
"Don't buy anything you can't carry from the store. Lowe's is poor on follow up when it fails to deliver. Ordered GE microwave online Jan. 14 -- including Lowe's truck delivery to my home estimated by Jan. 28 (the promised two weeks is a long wait in any event). It didn't show, and I heard nothing I asked Lowe's customer service Jan. 30 for order status and was told I'd get delivery Feb. 7th via something called "Last Mile," with phone call on previous day. I did get the call Friday evening, Feb. 6, saying order would be delivered to my home between 930am and 1130am Saturday. They never showed, though, and no more calls. I telephoned service number Saturday night and the woman who answered rudely blew me off, saying they were "out of stock" and referring me to call Lowe's and saying "We're just a delivery service," and hung up. I have no clue on the next step."
"Not sure were they find all the lazy employees.(lumber section ) A trip to lowes to buy lumber is worse than getting teeth pulled. Definatley lack of quality(#2 lumber) at prime prices. The amount of time trying to get it out of the store with employees that run and hide. There Low prices come from lower quality products. Pay attention to quality and how often they change to lower quality tool and products."
"I purchased a Samsung too loading washer at lowes a last year with the two year extended warranty through lowes. 13 months in the washer stopped working. This was 6 weeks ago, 4 technician visits, one week of missed work, hours upon hours on the phone with lowes and three different techs later and I am still without a working washer and all lowes can tell me is I have to keep waiting for a repair because I don't qualify for a replacement!!!! Today they installed yet another part and the tech said oh quests we will try the control board next and that will take another 10 business days to come in. I have NEVER had such bad service in my life! To pay almost $1000 for a washer and another extra $200 or whatever it was for the extended warranty and to be left without a washer for now six weeks going on right plus is ridiculous! I'm about to lose my job to keep having. To take time off to be at home for these techs to keep coming! I will never spend another cent in lowes and suggest you shop elsewhere!!!!"
"Was interested to purchase 3 Pella storm doors. Called Lowes.com customer service to find out about RH/LH swing and was told interchangeable. Rep then said he could take the order over the phone. Okay, let him do that and while we were still talking I rec'd confirmation email. Noticed he had my wrong phone # and he told me couldn't be changed but he'd put a comment in the Order Notes. A couple weeks later after not receiving any further communication I spent an hour tracking down my doors. Their website & the email order confirmation each indicate I'd receive an email when the doors were ready to pick up but that didn't happen. Customer Service couldn't explain why. That's time I won't get back! Interesting when I got to the store the Order Notes alternately stated that they couldn't leave a voice message (on the wrong phone #) but that the customer (me) was notified. I order a lot of stuff online and most GOOD companies send you updates to your order status such as when it ships but Lowe's couldn't even send the email that my $1000 worth of storm doors had arrived. I had to laugh at the comment on their website that they want customers to pick up their items within 4 days. Good thing I called today (3rd day) otherwise what - would they have sent my doors back?!?!?! NOT GOOD CUSTOMER SERVICE!!!!!! "
"They can't read an order # and delivered wrong color refrigerator. They call with an automated time delivery and when I try to call to change it get a long hold time and then someone with an accent and they are still an hour late-with the wrong product! Time suckers. Very dissatisfied!!!!!!!!!!!!"
"After ordering a rather expensive French door refrigerator from Lowes of York, PA, we anxiously awaited the delivery which was to take a week. Two days after ordering we received a call stating that frig arrived at store and they would call the morning of delivery to schedule a delivery window for Saturday. Get another call Friday confirming that they would call Saturday set up delivery window. Finally on delivery day we get a call stating that "frig is damaged so bad it probably will affect it's performance, do I still want it?" Unbelievable, no one during the whole week it sat there thought to look at it. This is a very poor way to treat customers although I'm sure they really don't care anyway. Oh well, that's our last purchase at Lowes"
"I went to return an order today and they would not take my return with out the receipt sense it was cash. at least home depot gives store credits back. "
"I bought a fridge in Menifee store but after less than a month icemaker stopped working. I contacted them more than 59 times and talked to supervisor and different people but after 2 months playing with me they did not repair or replace the fridge for us and I am very angry with my experience with this store and their service department. I need to add in 9/9/2014 they came and replaced the icemaker but after less than 25 days it stopped working and my problem has not been solved and I called them again and they do not accept to change this faulty fridge for me and come again and again for repair."
"In June of this year I purchased an IDYLIS 0526051 dehumidifier at the Schenectady store. The is excellent. A few days ago the connection to the discharge (pump) was damaged by someone bumping into it. I was impressed by the efficient customer person who arranged to have a replacement shipped and amazed by how fast it arrived."
"My husband bought a stainless steal energy saver fridge July 6th online. It arrived in the store August 4th. The time it took to arrive at the store was not the problem at all, we knew it would take a few weeks to get there. The problem is the service and the communication.
We got a call Tuesday August 5th and were told we would get a call Thursday morning (August 7th) to have it delivered to the house that same day. On Wednesday (August 6th) we received a call from a different woman saying that we needed to come pick up the fridge. We kindly told her that we had already gotten a call for the free home delivery that we chose for our delivery options. She was polite and said, "that explains why it is still here."
Thursday morning comes and we didn't hear anything. My husband called and was told that the delivery men do not start until 1pm! Not only that, but we were also told that the delivery date was July 7th!!! The fridge was not even in on July 7th and yet we were expected to pick it up that day.
After an impatient conversation with this woman, we were given the delivery managers number to call in the morning (Friday August 8th) at 6am. She apologized for the confusion and agreed with my husband about the lack of communication.
We finally received the fridge around 12pm August 8th. The men were friendly and quick with assembly. I thought, "okay now we are getting some service!" BUT after they went over the paperwork and left, I found one of the side tiles broken off where the fridge was placed. They did not even bother telling me they had broken something. I am not upset that it was broken because I know accidents happen, but the fact that they left without even saying anything about it blew my mind. I was furious. So I told my husband what had occurred and he will be making a nice phone call to the manager again explaining the situation on Monday (she is not in until then).
DO NOT BUY FROM LOWES FOR THE CUSTOMER SERVICE! and do not expect the communication to go well. We are very frustrated with the lack of communication and the decency to TELL ME they BROKE something in my house."
"To whom it may concern:
Today ( July 18) at about 1:45 pm , I went to your store in Sandy Springs on Roswell Rd regarding a sign that I thought your
company would be interested in. I've attached a photo of the sign. Given what happened at this store earlier this week I thought that Lowe's would be interested in the sign as a reminder for people to CHECK their cars before entering one of your stores.
Obviously not only was I wrong but your associate was very rude and condescending to me. I believe his name was Dan and he couldn't have been more rude to me as I showed him one of my signs. I have to assume that Dan is a reflection of your overall corporate attitude towards your customers being that if the customer isn't buying then we ( Lowe's) ain't got time for that customer. I'm not upset that you aren't interested in the sign. I AM UPSET at the snotty condescending reception I got from Dan, who is probably a very low level person. He showed no interest in even giving me the name of the right person at Lowe's to talk to. A Lowe's marketing person maybe ? Dan couldn't get rid of me fast enough!! He was rude and snotty for no reason. He made me feel as if I was homeless person that had just come in off the street wanting a handout.
In case you weren't aware: a shopper at your Sandy Springs store left her child in her hot car while she went into your store. After a few minutes of hearing the commotion by folks trying to free the child, she ran back out to her and drove off. A store employee got her tag and she was arrested today, I believe.
I saw my sign as a very simple and cheap way for Lowe's to remind folks about the DEADLY consequences of leaving a child/pet in a hot car. I also thought that since this story was all over the news channels down here Lowe's might take advantage of providing a public service and enjoying some free publicity as well.
Two things are quite clear to me now. 1) Lowe's doesn't give a damn about their customers 2) Lowe's is penny wise and pound foolish. No one should be treated as NASTILY as I was by ANYBODY !! I am sorry that I thought my sign would help the public and therefore increase sales for you. How stupid of me ! I am a retired Investment Banker and in 30+ years in a rough and tumble business I NEVER treated ANYONE the way Dan treated me today. FYI, there were a couple of female associates who were present as well. HOME DEPOT HERE I COME !!!!
Andrew A. Smith"
"July 2014: I ordered 3 items online from Lowe's. The 3 items were: Utilitech LED Lantern, Model #:FT-PM24, Lux-Pro LED Handheld Flashlight Model #:LP460C and
BLACK & DECKER 3.8-Amp 20-in Corded Electric Hedge Trimmer Model #:HT2. The LED lantern and the flashlites were great, items were shipped in a shipping box, packaging was in great shape.
The hedge trimmer however was packaged so horribly, the product box was taped together to keep it from coming apart, and even was taped in such a way that the product box was bent, there was a smashed hole in the back of the box. I didn't bother to open it up as I believe the hedge trimmer was a return from another customer and the shipping dept taped it together and sent it to me. To be fair, it might not have been Lowe's shipping dept fault, it's possible it happened with the carrier and they taped it back together, either way, I purchased what I thought would be a brand new trimmer and got what looked like a box that had been through a garbage machine so I returned it the very same day I received it and got my refund. Just saying that when you purchase a new product it should come to you looking like a new product otherwise I would expect to pay a very discounted price. My advice is to put the product box into a shipping box to protect it from any damage and ship it that way. Just some advice for future shipments. I'm rating the shpping process as "fair" because 2 of the 3 items came to me in great shipping condition.
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