"I ordered succulents for a friend whose family member passed away unexpectedly. I wanted the succulents to be delivered the following day, so I paid an additional $30.00 to ensure she was able to receive them before leaving for a vacation that had been planned for nearly a year. When I received a notification from UPS that my delivery would be delayed until the following day I immediately reached out to customer service and have heard nothing in response. I would like a refund for next day delivery…we will see if they ever reach back out."
"Looked nicer then photos sooo cute"
"I absolutely love this cactus and I cannot believe how quickly this was shipped to me! I ordered this plant for a gift and it was shipping an hour later! Amazing! I recieved this as a gift from my boyfriend and now I give it as gifts to everyone I know!!!! I love and wanted to share my admiration!!"
"Delivery fast, perfect packaging, and plant packed with care and looks super nice."
"Very clear and useful website. Good status emails. Prompt delivery. "
"Ordered the Peace Lily for a Christmas gift and it was shipped quickly and received in perfect condition! "
"I ordered a gift for my boss and specifically chose Lula's because they promised it would be delivered by Christmas. The tracking states it will be there on December 27th. Not before Christmas... Disappointing to say the least."
"Easy and quick process to get order placed and paid. "
"The product is great, the ordering process was smooth, and the gifts were delivered so quickly! It was so easy to ship to multiple locations within one order and they executed seamlessly. Everyone loved their gift. Will definitely send again!"
"I received a notification that my package was delivered at 1:40 PM, but searched all around for it in my apartment complex and did not find it. Highly disappointed, as this was intended for a housewarming party this weekend (ie in 3 days) and now will have to go out shopping in person last minute."
"I ordered two plants both arrived with broken foliage, scuffed pot and dirt all over. The packaging was the only impressive thing about this product. The plants both had low perceived value. "
"Ordering was so easy and it shipped quickly. I’m so happy with my order and will definitely buy again! Great high quality "
"The website to order was NOT customer friendly. I place the order with the shipping addresses and then I am informed they are being sent to the billing address which is mine.
I have tried multiple times to contact you by phone, by email and by text with no response.
When I receive these orders at my residence then I must go to UPS and pay again to have them sent.
I like the idea of your products but not how to order them.
"
"The UPS guy placed it under our car and we nearly didn’t see it, mind you we were looking everywhere. The succulents were sleeping through a very odd and very cold night unfortunately. It dropped below freezing and we thought when we found it, that it was done for. Due to their packaging it was very happy and held its color and structure with zero flaws. I was so happy the giftee loved it! She loved it so much she is asking me for advice on it cause she wants this to be done right! lol thanks folks! Also she was a tough giftee to get for and she loved it!!!!"
"Ordered off of an online ad - super prompt processing and delivery.
Everything arrived on time and as order.
Big hit!"