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Product & services pricing
3.47/5
Chance of future purchase:
3.73/5
Shipping & packaging:
3.99/5
Customer service:
3.73/5
Return/Replacement policy:
3.83/5

Verified
5/5

2023-12-18

Lulas Garden

"Very quick and easy. Prices are very reasonable. "


Verified
2/5

2023-12-17

Shipping notifications confusing, no response from customer service

"Will my recipients get their plants with the heat packs I ordered for each, or did they ship separately as the notifications say? Who knows. I emailed customer service 4 days ago and got no response. I was charged. But when I check my order online it says cancelled. Very weird system issues. "

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Verified
5/5

2023-12-17

Great shopping experience.

"Thank you for the ease of shopping on your site. Great gifts at a great price. "


Verified
5/5

2023-12-17

My clients loved the gifts

"very smooth process - customer service was quick to respond when i had a question"

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Verified
5/5

2023-12-17

Impressed

"Easy to order. Ships quickly"

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Verified
5/5

2023-12-16

Excellent!

"Sent presents to multiple addresses with ease. Great products. Very happy "

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Verified
5/5

2023-12-16

Lovely gift

"Pretty zebra cacti and timely delivery."

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Verified
1/5

2023-12-16

Half the leaves had fallen off before delivery.

"Disappointed by the plant that was delivered to a friend as a sympathy gift. The 3 largest leaves of the plant had fallen off by the time the plant was delivered. The plant was half the size as the picture. "

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Verified
5/5

2023-12-16

Exceptional service

"I was shipping to a friend as a sympathy gift and PayPal automatically entered my address as shipping. I contacted customer service through the form and the fixed it before it shipped. "


Verified
5/5

2023-12-16

Very happy

"It was great thank you!!!"

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Verified
5/5

2023-12-16

Beautiful

"Beautiful succulent, user friendly site and on-time delivery"

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Verified
1/5

2023-12-15

Haven’t received

"Ordered 12/6 today is 12/15 shipping ****."

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Rep reply posted 2023-12-15
A rep from Lulas Garden, LulasGarden, has responded:

“Hi, thank you for leaving us a review. We looked into your order and it appears you selected your preferred week of shipping to be next week, December 18th. Your order is scheduled to ship out next week. Feel free to reach out to our customer service with any order issues at hello@lulasgarden.com. Thank you, Team Lula's Garden”


Verified
5/5

2023-12-15

Great Communication

"The ordering was easy but so many choices. Communication from Lula's Garden team was fantastic. I knew where the order was from start to finish. "

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Verified
3/5

2023-12-15

Assembly Required

"Ordered 12 gift sets for company clients. The gift set consisted of a number of items that would be given in a gift bag. When the items arrived, they were packed in a box and I had to go through and remove everything from being individually package and assemble the gifts. then some of the individual boxes were a little torn or "smashed" from the packaging. If I had ordered this from Oriental Trading and paid a "bargain price" then the I could understand the "unassembled" presentation. But at the price I paid for each gift set, I thought the package would arrive assembled... At the very least the individual items should be in "undamaged" condition... Not sure I will use the company again."

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Verified
5/5

2023-12-14

Easy!

"Great website - simple and easy! "

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