"very helpful customer service."
"I was pleased with the website and availability of the products."
“We are pleased that you're pleased! Thank you so much for your business and for the positive remarks.”
"I was happy to find these parts which were not available on the Sears website."
“We're glad we had them to offer you, thank you for giving us your business!”
" good service . good parts too. "
“We really do our best to offer the best service of anyone else out there. We're a small business and we know air compressor parts, so we can offer information that our competition can't. Thank you for ordering with MTR!”
"Part price was reasonable, but shipping was pricey."
“Thank you for your valuable comments! Unfortunately, shipping prices are pretty locked in as we only break even on shipping...we don't profit from shipping costs. Since we're a small business, we can't offer the cheap shipping (and free shipping) that Amazon offers. ”
"A little high prices but overall happy"
“We're always trying to straddle the line between profit and affordability. We want to make a living, but we also want to make it affordable for our customers to repair their equipment. Thank you for giving us your business!”
"I found my parts I needed "
“That's what we're here for. Thank you for finding us and shopping with MTR, we sincerely appreciate it!”
"Hard to find replacement part. Hope it's what I need. Will use you again if it works well."
“As long as you searched by your model number and found the par number(s) listed on that page, the part(s) should work for you without a problem. Please call us at 757-547-8665 if you have any doubts or questions. Thank you for the 5 stars!”
"nerd logic that wrote the check out procedure was different than other website programs. Requested a password be sent, never happened. had to call customer service.. "
“We sincerely appreciate you order and your feedback. Sometimes, the password email will be in your 'junk' folder, so be sure to check there. Our checkout process is very fast, easy and intuitive. Unfortunately, we can't please everyone, even though we try!”
"The parts I needed are close in model number to the ones listed on the site. But there is no way to get hold of a service person except to leave a message."
“We try our very best to answer every call and every email in a timely manner, but some fall through the cracks and sometimes we're slammed so it will take a couple of days to reply to all messages and voicemails. We are sorry you weren't able to get through, our apologies. We are always trying to improve and answer every call and inquiry!”
"THE PRICES WERE OK, THE WEBSITE WAS EASY TO USE."
“We're glad we could offer you the parts you need to repair your equipment. Thank you for your business!”
"Hard to process order due to "read order conditions " not working first "four" times."
“Yes, we do require our customers to check the "I accept the terms and conditions" box. I don't know why checkout wouldn't work for you the first four times, but our checkout process works perfectly, as we test the functionality daily. Thank you for your feedback.”
"Had to enter e-mail address and password multiple times. Guest checkout shouldn’t require a password.
Card was denied on two attempts.
Third time was a charm.
Began to think was bogus site. "
“Not a bogus site, we are very much legitimate. We've tested our checkout process this morning and all works perfectly well. There could have been a connection problem at the time you placed your order, or you may have an outdated version of your browser. Either way, this is not typical and we apologize. Thank you for sticking through with us!”
"I don't know anything about compressors or pumps, but looked on current pump and saw 755H, so I bought a 755 pump to try and get an old Kobalt 60 gallon up and going from years of neglect. Easy install. Hardest part was installing the flywheel, but a little DIY and boom, just like new. "
“Boom! We love hearing this, it's why we're in the business we're in. It just feels good repairing equipment. Thank you so much for choosing MTR to order from!”
"Finding what I needed was quick and simple and check out was a breeze. Thank you"
“You are very welcome! We've worked very hard to make our website and ordering process very simple and intuitive. We appreciate the 5 stars!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Thank you so much for the great compliment! We take great pride in our product knowledge and customer service.”