"I had to call to check on lead times. Two other sites I found parts on had much better prices, but real long lead times. Somewhere it should say expected lead times before having to process the order."
"I found 'hard to locate' parts on your website easily when they couldn't be found in stock anywhere else. I thank you!"
“You are welcome. Glad we had what you needed!”
"web site needs work has to be refreshed just to do any thing on part search"
“We're sorry to hear you had trouble on our site. After testing it today, however, we can't find any problems or replicate the issue you had. What part were you looking for?”
"I am satified with the web page. Found it easy to use. Would like to see a shorter ship, but items out of stock happen. I will miss using my campbell hausfeld compressor in the mean time."
“We are working on keeping more parts in stock.”
"Pictures of parts made it easy to spot the right one"
“We always try to upload photos whenever possible, and provide detailed information when we can. Thank you for ordering with MTR!”
"Your site is user friendly. Easy to find what I needed. Thanks"
“We've worked long and hard to make our site simple, fast and intuitive. Thank you for the compliment and for the 5 stars!”
"Searched everywhere for the few small parts I needed. Didn’t have them where I purchased the compressor, weren’t at any parts houses local or nationwide and weren’t on any other dot com’s except Master Tool Repair. They have a complete exploded diagram of the whole compressor with each part numbered and easy to find where you’ll also find the price and special instructions for some parts. So easy even I can do it. Definitely a 5 star parts company. "
“Thank you SO much for the detailed, positive review! We couldn't have written a better review ourselves. We really do try to give our customers as much info as possible to make the purchase easy on you, as well as offering hard to find parts. Again, we appreciate the 5 stars and your business!”
"detail of parts needed to repair unit. "
“We make it easy on you. Thank you for the 5 stars!”
"Found what looks like the right manifold
Waiting for feedback or delivery "
“We'll do our best to process your order ASAP. If there is a delay, we'll inform you right away so you're in the loop. Thank you for your business!”
"Took a bit of searching but I finally found parts to repair my old craftsman compressor..."
“If it's air compressor parts you need, we'll probably have them. Thank you for finding us and for giving us your business!”
"I would suggest adding the "Restricter" to the valve kit."
“Thank you for the suggestion, we'll see what we can do about that. Thank you for the 5 stars and for ordering with MTR!”
"I won't know about my experience until my order is fulfilled!"
“True, but this survey is regarding your experience on our website only, not the fulfillment or shipping on your order. We'll take the 4 stars though, so thank you!”
"easy site. found what I needed. easy order. Thanks"
“You are certainly welcome! We make finding and ordering air compressor parts very fast and very simple. ”
"Satisfying and relieved that I can get these parts for an old compressor. Still need a cylinder but I will hone it out and hopefully that will resolve the issue."
“We're very glad to hear you had a great experience on our site! Unfortunately the cylinder is obsolete, correct, but you should be able to lightly hone the cylinder. Thanks again for the 5 stars!”
"Very easy to navigate the list of parts"
“No gimmicks, no cramped and cluttered website and no ads....we make browsing and ordering parts very easy for our customers. Thank you for the compliment!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“That is something that we are working on and hope to have implemented soon.”