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Product & services pricing
3.57/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.85/5
Customer service:
3.55/5
Return/Replacement policy:
3.28/5

Verified
5/5

2019-07-23

Just what I needed for a low price

"Just what I needed for a low price and also got another offer I couldn't pass on. Loved my first experience with this company"

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Rep reply posted 2019-07-23
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We sincerely thank you for giving us your business, we appreciate the compliments!”


Verified
5/5

2019-07-22

great

"parts easy to find, prices are fair"

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Rep reply posted 2019-07-23
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We like "great"! Thank you for the 5 stars and for choosing to order with MTR!”


Verified
5/5

2019-07-21

Video sealed the deal

"Husky 1506 regulator crapped out
Found the part and your video

Ordered the part and looking forward to repair
"

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Rep reply posted 2019-07-22
A rep from Master Tool Repair, Master Tool Repair, has responded:

“That's what we try to do...give you the parts and info you need so that you can repair your compressor and get it back up and running fast. Thank you for the 5 stars and for your business!”


Verified
4/5

2019-07-20

locksmith

"last order did not arrive in time, had to find parts else ware"

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Rep reply posted 2019-07-22
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're sorry to hear that. Typically, we get orders to our customers with 7-10 days by standard shipping methods, as advertised on our website. If you need it quicker, we always recommend calling in and requesting expedited shipping. Sometime, however, parts and pumps are on backorder or for whatever the reason, can't be fulfilled within the 7-10 day time frame. We do make our customers aware of this upon ordering, however. Thank you for the feedback!”


Verified
5/5

2019-07-19

"Easy to use and find what is needed. "

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Rep reply posted 2019-07-22
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We have put a LOT of work into our site to make it fast, easy and intuitive for our customers. Thank you for noticing and for the 5 star review!”


Verified
5/5

2019-07-19

"Your site was very easy to use"

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Rep reply posted 2019-07-19
A rep from Master Tool Repair, Master Tool Repair, has responded:

“And we're glad to hear it! We've done a lot of work on our website to ensure this. Thanks for the 5 stars!”


Verified
4/5

2019-07-18

Butter1

"Forgot my password and used the one you sent me. Did not have an opportunity to reset my password that I wanted to use."

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Rep reply posted 2019-07-19
A rep from Master Tool Repair, Master Tool Repair, has responded:

“As far as we can tell the password email and editing function is working as it should, perhaps this was an anomaly. We're sorry for the trouble but we're glad you were able to checkout. Thank you for your feedback!”


Verified
5/5

2019-07-18

"more information about the compressor unit would be helpful"

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Rep reply posted 2019-07-19
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We do try and update our products and pages when we receive information, certainly, as we know this helps our customers. We will continue to do so. Thank you for the helpful feedback and for ordering with us!”


Verified
5/5

2019-07-18

"didnt think I'd find the part so easily. Thanks!
Good image of part, I could identify from my unit.
"

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Rep reply posted 2019-07-19
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad you did find it easily and decided to order with MTR! We sincerely appreciate the positive feedback!”


Verified
5/5

2019-07-17

"service is quick and easy"

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Rep reply posted 2019-07-18
A rep from Master Tool Repair, Master Tool Repair, has responded:

“That's our mission...to offer the right parts that are easy to find and quick to order. Thank you so much for the 5 stars and for ordering with us!”


Verified
5/5

2019-07-17

Great Stuff Here!!!

"pleasure to deal with this Company!!!"

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Rep reply posted 2019-07-17
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We sincerely appreciate your compliments, and thank you for giving us your business!”


Verified
5/5

2019-07-16

"Was it easy to find the parts that I needed. Easy to navigate the site "

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Rep reply posted 2019-07-17
A rep from Master Tool Repair, Master Tool Repair, has responded:

“That's what we intended so that's great to hear. Thank you for ordering with MTR and thank you for the 5 stars!”


Verified
5/5

2019-07-13

"The regulator kit did not appear on a search through your sight unless I clicked on the specific air compressor. The search engine did not cross-reference. Very happy that you have the parts for my compressor!"

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Rep reply posted 2019-07-15
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We'll look into the search function to confirm all is working well. Thank you for persevering and ordering with us, and for the 5 stars!”


Verified
4/5

2019-07-13

"I think this part of this survey shouldn't be mandatory, That's why you lost a star on my shopping experience. "

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Rep reply posted 2019-07-15
A rep from Master Tool Repair, Master Tool Repair, has responded:

“The survey is not mandatory itself, but we appreciate you answering the questions and taking the time. Thank you!”


Verified
3/5

2019-07-13

quick part find

"One of the only sites that comes in for parts i was looking for i got to admit i looked at others places i;m from canada but in your site i could find the part quickly so thats why you got a sale thanks."

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Rep reply posted 2019-07-15
A rep from Master Tool Repair, Master Tool Repair, has responded:

“And we appreciate you and your order! We try to offer parts that the competition doesn't. We hope to see you again if you need air compressor parts in the future!”