"Not sure why I'm leaving feedback before I receive my order. The order process was fine."
"Easy to find parts for my Husky Air Pump"
“We're glad you found our website easy to navigate and order parts on! Thank you for giving us your business!”
"easy ordering all parts in one place."
“We make life easy for our customers, thanks to a lot of work by our great designers and webmasters. Thank you for the 5 stars!”
"I tried to research my problem through the forum and set up an account but my account was blocked. Saw no way to contact admin as directed."
“We're sorry to hear the trouble you had with our Forums site...I'll have the webmaster look into this. However, thank you for ordering with us!”
"Easy to navigate and find what you need"
“Easy and intuitive...that's our goal so you can get back to your life. Thank you for the business and 5 stars!”
"Very easy, they have parts that must other companies dont have. My only issue is that theres no way to expedite shipping. Sometime you need things no and cost is not an option."
“Thank you for the 5 stars! We do offer expedited shipping but only if you call in and request it. We don't stock every part we carry on our website, so we cannot offer expedited shipping when inventory is always in flux. If we have it in stock, you can call in and we can get it done for you. Thank you!”
"hopefully this will fix my compressor thank you ."
“We hope it will as well. If not, feel free to call us directly at 757-547-8665 and one of our sales associate will assist you in obtaining the part(s) you need. Thank you for your business!”
"The experience overall was good."
“We're glad for that, and thank you for taking the time to rate your experience with MTR!”
"First time did not find the correct part. After emailing California air tools what part number I should be looking at, I found it on your website."
“We're doing our best to add more parts for every brand when we come across them. If it's available, we'll find it. Thank you so much for shopping with MTR and we hope to see you again the next time you need parts!”
"it was great I have ordered before and it was great "
“We're glad you came back! We appreciate all of our customers, especially our return customers!”
"easy website, great products"
“We can't write a more concise review than that. Thank you for the 5 stars!”
"Referred to you by Sears. Part was available and exactly what I am searching for. Thank you."
“We're grateful to Sears for the referral! You're welcome and thank YOU for ordering with us!”
"Found part easily . Ordered online.... can’t rate product or problems until I receive it"
“This review is just concerning your initial impression with our website. I'm glad you found the parts you need, thank you for ordering with MTR!”
"Part looked up and order was simple"
“We make things simple here at MTR. We have a simply designed website that shows you the parts for your model, info on it, photos (when available) and any other info we can offer to make your buying decision easier. Thank you for the compliments and for your business!”
"I had a difficult time placing my order, but after I logged out and back into the website twice I was able to place the order. Previously an error message appeared saying that my credit card address didn't match the address I had entered on the website. That was incorrect. Both entries were identical matches.
"
“We're sorry for the trouble you had initially placing your order. We test the site every day to ensure it's functioning properly. It seems this was a momentary glitch. Thank you for sticking with us and for ordering with MTR!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“This survey regards you experience with our website only. We'll get your parts shipped out as soon as possible and if there's a delay, we'll notify you ASAP. Thank you for the 5 stars!”