"THE CART HAD SEVERAL ISSUES, BUT WAS FINALLY ABLE TO PROCESS THE ORDER,."
"Had the parts I needed in stock and ready to go."
“We appreciate your business and the 5-star review. Thank YOU!”
"They have a lot of parts available even for my old Sanborn Compressor, from a now defunct company but they won't help you to decide or figure out which parts you really need."
“We actually go above and beyond to help our customers find the correct part(s). Since we sell only air compressor parts, we have product knowledge that others do not. We can describe the parts to you very easily, and we have technical docs and videos available on our site (and YouTube channel) along with helpful descriptions and diagrams to help you decide what you need. We cannot, however, diagnose your compressor by phone as we're not 'technicians', that's not our purview. We hope you understand that we cannot diagnose equipment, especially sight-unseen. Thank you for the 4-star review and for your business!”
"Cost friendly easy to use website"
“Your review is very much appreciated and we're glad you had a great experience on our website! ”
"Really liked pointing and clicking on a parts diagram and adding to cart."
“These 'image maps' were created to make finding your parts, choosing them and ordering them very quick and easy. We do what we can for our customers. Thank you so much for the 5 star review!”
"Very easy to use & gr8 pricing"
“We appreciate your order and your 5 star review. Thank you!”
"There ought to be an option for overnight delivery or next day/two day delivery. Most businesses would be shut down while waiting for a part."
“We do have expedited services available through FedEx, but you must call in and speak with one of our sales associates to request this shipping service. We carry 300,000+ products on our site and we don't have live inventory displayed on our site, so we cannot offer expedited shipping until a customer calls in so we can confirm it's in stock, first. This makes the process safer for the customer, and less headache for us. We hope you understand. Thank you for the feedback!”
"i hear great things about your company "
“We hope you experienced it yourself! We do everything we can to go above and beyond the competition. We know our product and since we're a family-owned business, we know customer service as well. Thank you for finding us and for ordering with MTR!”
"older machine and they had parts"
“We sure did, and thank you so much for choosing us to order from and for the 5 star review!”
"They don’t give the exact parts."
“Well, we actually do ship the correct parts. Unfortunately, your comments are vague so there could be any number of reasons you received the wrong parts. You could have ordered the wrong part, we could have miss-picked the part, the part could have changed slightly from the original (which does happen from time-to-time). We can assist you with finding the right parts if you email us or call us at 757-547-8665, we'd be glad to take care of this for you.”
"I bought a Kobalt model #3332643 which wasnt listed on your site. i measured it so hopefully it works "
“We always recommend ordering parts by your model number, so if you did and we didn't list your model on our site, it's not guaranteed any parts will fit. Hopefully this does. Thank you for your business!”
"You could not make it any easier to order."
“Thank you so much for the stellar review! We couldn't ask for more than that. ”
"It was easy to find what I needed and easy to check out. The site was on the slow side."
“That's odd, but not impossible that the site was slow. Typically our site is blazing fast but there could have been a couple of times yesterday when our bandwidth was strained because a lot of folks are shopping before the holiday. Thank you for your order!”
"My manuals did not have exploded views, talked about parts without explaining where they were. This site's exploded views told me which side of the air compressor housing I needed to access. very useful."
“Thank you for the great review! We try our best to have as much information as possible so the decision is easy and clear. Have a great July 4th!”
"had my model husky air compressor"
“Thank you for the 5 stars and happy 4th of July!!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We're sorry to hear you had trouble with the shopping cart, but we greatly appreciated the feedback. We've tested the cart this morning so this may have been an anomaly. Thank you for your business!”