"didn't think a cheap air compressor would have parts available to repair it"
"first time order so i will let all know how it went"
“I'm sure it'll be very smooth sailing! If we stock the part(s), it'll ship out within one day. If not, we try to always drop-ship directly from the factory so that you receive your order as quickly as possible. If a part is on back order, we inform you immediately. Thank you for your order and comments!”
"Your shipping charges are outrageous. My parts and .5 pound and should be $5 for ground shipping!"
“We do have First Class Mail as a shipping option, but only to the lower 48 states. This method is only $4 to $5. Fedex is quite a bit more expensive. However, we give you the option. If you weren't able to choose FC Mail, we will look into why that is. Thank you for your valuable feedback and for your order!”
"Tried another popular on-line parts store but their database is not up to date. These guys are a little more costly but they have a great database and parts system."
“Thank you so much for the great compliment, we appreciate it! And thank you for choosing us to order from. We think we have one of the most intuitive, simple websites out there and we try to give you information on the product.”
"it was easy to find what I needed
"
“We're glad to hear it! We appreciate your business and your feedback.”
"EASY TO USE WEBSITE, I LIKE HOW PARTS LIST ARE AVAILABLE TO VIEW."
“Thank you for your kind words and for choosing to order with us!”
"Online experience was easy and the web site is very helpful"
“Great to hear! That's what we want. Thank you for taking the time to post your comments.”
"quick and easy ,,, fair prices"
“That's our goal here, to make ordering parts easy and fast, so you can get back to your work and life. Thank YOU!”
"Found exactly what I needed. Can't rate since delivery hasn't occurred yet."
“This is just a cursory survey and review of your experience on our website, and doesn't necessarily take into account the shipping, etc. Thank you for your order, we'll have your order processed and shipped as soon as possible!”
"Website took forever to move along"
“I'm sorry to hear the website was slow for you. We've revamped our site and from our testing, it's faster than ever. It could be a connection problem. Either way, we really appreciate the feedback, and your business!”
"Easy and straight to the point. Liked the fact that they gave me a discount for buying more."
“Thank you so much for the compliments, and for choosing to order with us! We try to offer parts at great prices on a friendly, intuitive website, and we hope we've done that. Happy Halloween!”
"hard to find product - glad to find your site - hope to have future orders"
“We hope you come back too! We really appreciate your business and taking the time to post your comments.”
"this was the only place I could find the part that I was looking for that was not too expensive"
“Thank you for choosing us to order from! We try to be as competitive as possible in our pricing, because if it's too expensive, there's no point in repairing the equipment. ”
"having found you and the ease of finding the parts i needed i was very happy with your web sight so pleased that i put it on my favorite list"
“We love to be on your favorites list! We sincerely thank you for giving us your business and for the compliments!”
"Website easy to use. Prices good. "
“That's exactly our goal. A great website, good prices. Thank you for choosing us and for your positive comments!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Surprise! Even though much equipment out there sold nowadays is cheap, it's still feasible to replace parts most of the time, especially if the parts are minor. We try to offer parts for all units, large and small, because it feels good to repair equipment instead of chucking it in the junk pile. Thank you!”