"Everything was so easy, I love it"
"all was good and fair price thanks. glad I found site and happy about shipping options"
“We're glad you found us too! We really appreciate you giving us your business. Thank you for your positive comments!”
"Slow and expensive shipping!!"
“I'm sorry to hear you had a less than stellar experience with us. Most likely your part(s) were on backorder, hence the longer than typical shipping time. This is the only reason you would not have received your order within 4 to 7 days. If a part is on backorder, however, we always notify you of this immediately. Sometimes parts aren't in stock, although we do our best. Also, we offer many different shipping options and all are priced competitively (we don't make any profits on shipping). Thank you for your valuable feedback.”
"I would have been able to talk to a representative on the telephone"
“We're here to help, so I hope you were able to speak to a representative! We've been very busy and are in the midst of training new associates so we apologize if you weren't able to get in touch. Thank you for your business!”
"I was looking for a parts supplier online and with fast shipping and Master Tool Repair is the one I will be using for all my compressor needs. I repair compressors and the people i do the repairs for depend on my timing to deliver a working equipment better than before and Master Tool Repair provides fast service and a vast inventory even for those obscure types."
“We truly appreciate your business and the great compliment. We know our customers depend on timeliness so we try our best to supply parts orders as quickly as we can. People depend on the product to make a living. We do our best, and continue to thanks to feedback like this. Thank you!”
"Fast and easy!!! Had parts in stock!
"
“You're welcome! We try our best to keep popular parts in stock to ship out quickly. Thank you for ordering with MTR and for posting your positive comments!”
"Found everything straight away."
“We're glad you did! Thank you for ordering with us and for taking the time to post your feedback.”
"Great website to find just what you need. easy to follow diagrams of tools to find the right part you need. Will definitely be back for future repairs "
“Your order and comments are very much appreciated. We try to make it easy on you so you can get back to your life. Thank you!”
"Fast and friendly service"
“That's what we aim for. Thank you for the positive feedback!”
"Great selection and easy ordering. "
“We're glad to hear it! Thank you very much for choosing us to order from!”
"Really liked the way the parts schematic allows you to order. It is very intuitive!!!"
“That's exactly what we aim for! We appreciate your business and your positive comments more than you know!”
"Great online search options!"
“We do our best! We have designed our site to be very fast, uncluttered and intuitive so you can find your parts quickly and get back to your life. Thank you!”
"I was able to find the parts I was looking for very quickly. I could not give a review of customer service as I never dealt with them, so the good rating seemed fair. I would look for tool parts on this site again."
“That is fair, indeed. We appreciate your positive comments and hopefully we can assist you in the future the next time you may need parts!”
"so easy to order parts for craftsman air comressors"
“Then we have succeeded! Thank you for taking the time to order with us and post your positive feedback!”
"I got on line to look up parts for a vintage air compressor. I found you site and I filled out an order form for the parts needed. I called Parts Sales and talked with Cynthia. She was very pleasant and helpful to work with. She confirmed the parts I was ordering were indeed the correct parts for my old air compressor. How easy was that? Bob Anderson, White City, Kansas"
“Thank you so much for the kind words and compliments! I will be sure to pass this along to Cynthia. We try our best to assist our customers and give you the information you need to get back to work. Our service really does make a difference, we believe!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Well, thank you! Hard to beat this review. We love that you love it and thank you for posting your feedback!”