"I was looking for repair parts for a not so old Campbell Hausfeld air compressor. Several sites I visited listed the parts as obsolete or unavailable. I am quite happy that I found your site and you have the part I need. In todays' throw away world it's nice to find a company that helps maintain tools and equipment, Thank you!! "
"Found what I needed, ordered it, waiting to receive item ordered."
“We'll have your order processed as quickly as possible. If an item in on backorder, we'll notify you of this immediately. Thank you for your order!”
"nice and easy to buy things "
“That's our goal with our website: no clutter, fast, easy and simple to find your parts and order. Thank you for your order and for giving us your business!”
"My husband loves Master Tool Repair. These nail guns are icing on the cake."
“We love our customers! Thank you so much for the compliment, it's humbling. Our killer Black Friday nailer kits are a "thank-you" for our customers. We appreciate you!”
"rated one with me aok service"
“A-OK will work for us. Thank you!”
"Couldn't find these anywhere till I stumbled across your website, thank god for a company that makes it simple for old guys!"
“You're welcome! We've done a lot of work on our site to make it simple, easy and uncomplicated to find the parts you need to fix your equipment. We believe in the customer experience (and service) more than anything. Thank you for shopping with us!”
"Great selection. Exploded views very helpful. I used a Youtube video to figure out my problem. Maybe in future you could host your own diagnostic videos."
“We actually do have a YouTube channel, "Master Tool Repair"! We try to upload videos regularly. Thank you for giving us your business and for taking the time to post your feedback!”
"I PLACED ORDER 2 WEEKS AGO NEVER WENT THRU AND HAD TO REORDER. I NEED MY PART. VERY AGRAVATED."
“We're very sorry you're upset with your experience with MTR. However this happened, we apologize for the trouble. Typically if an order doesn't process it's due to either an invalid credit card, invalid billing address for the CC or the product ordered is a truck freight item that needs a quote. In either case, a sales rep is always assigned to you to contact you immediately. I'm sure we did contact you but obviously somewhere, communication didn't get through. We will process and ship your order ASAP, and thank you for the valuable feedback!”
"I have been living with an oil leak for year thinking that it was going to be very hard to find the one part that I needed to replace but with your site the it was very easy and quick to find the part and order it. "
“We're glad to hear it! We try our best to offer parts for older units, discontinued units and obsolete units. It's always best to repair equipment if at all possible. And it feels good, too. Thanks again!”
"great can't wait to get my compressor fixed"
“We'll do our best to get the parts out to you ASAP. Thank you for giving us your business!”
"EAsy to find the products needed!"
“We're thrilled that you're thrilled! We sincerely try to make our website the easiest to use site out there, uncluttered, fast and easy to find what you need. Backed up by the best customer service around (we actually have knowledge of what we sell). Thank you for your order and comments!”
"I hope the items I ordered will fix my compressor. I will let you know when the parts arrive."
“Thank you for choosing us to order from! As long as you ordered by your make and model number, the parts should fit. If not, give us a call!”
"I had emailed a customer representative about a previous order last week for a air regulator. There was a comment on the product page showing there were two different air regulator types. He acknowledged this and said he would check into and let me know. He never emailed me back. So, I pulled my air regulator and compared it with the product photos and it appeared to match and I ordered the part and it did match. I am of the school that you do what you say you will do.
"
“We are sorry to hear this, as we make it a high priority to call or email all of our customer's back as soon as possible. Admittedly, we've been shorthanded lately and are training new staff. Our expanded sales team means this shouldn't happen again. Again, we apologize that we dropped the ball. However, we appreciate you so much and for taking the time to give us your valuable feedback.”
"So far so good..... now to get my compressor back up and running again. "
“You are welcome! We'll do our best to ship your parts out ASAP. If there is a delay or if any parts are on backorder, we'll inform you immediately by email. We know you count on your equipment so we'll get it done!”
"Website is super easy to navigate. "
“We've designed it that way purposefully, no clutter or unnecessary graphics. Thank you for the compliments and for ordering with us!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Thank you so much for your compliments and feedback! We agree, it is an increasingly throw-away world as cheaper and cheaper equipment floods the market, but we know it feels good to repair equipment. We will continue to offer parts as long as can get 'em!”